Underglass Custom Framing

I have used Underglass for 2 authographed jerseys — they were great. They also re-​framed my lithographs.

I definitely knew nothing about framing before coming to Underglass. And I still don’t know much, but I have total respect for the people who work at Underglass. Framing is very much an art — from picking different matting, the type of frame, the type of glass and making sure that everything is put together to create an extremely appealing presentation.
I walked in on May 4^th with a map that I wanted framed as a gift. Since I didn’t know anything about framing, I was guided through several options — single matting, double, frame types… It was all a little overwhelming, but the guy (Chad) who helped me was extremely helpful in answering my questions and providing information and suggestions. After paying, I was notified that the expected due date for the framing would be May 21^st. Woah woah. Two and a half weeks? I needed it by the 12^th, but… okay, I can work with that; It’s my own fault for not inquiring ahead of time. But then! I got a call on the 9^th that it was ready!!! Happiest day. Actually, no. The happiest day would be today, because I just picked the frame job up and it looks amazing. Custom framing provides a sort of context to whatever artwork you get framed. So the map? Sooooo great. I am so impressed and I absolutely love it. If the recipient doesn’t appreciate this gift, I’m taking it for myself!

Really nice framing— very happy!

***UPDATE***
Less than 24 hours after my review below, I received an email from Matthias, the owner, personally apologizing for my experience. Not only did he compensate for the experience in my expenses, but he took the time to look into the experience for more detail and then reach out to me with answers to my concerns. I am so grateful that companies like this exist who will go out of their way to ensure a great experience. In doing so, Underglass has definitely made a future customer out of me.
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I needed a glass replaced in a diploma frame and went on a Saturday to Underglass Custom Framing. I will not be returning for a few reasons:
1. There was a Unilocal deal for $ 40 for $ 100 worth of service, but they refused to honor it because I was not purchasing an entire frame. I did not find any disclaimers that this was a necessity. After re-​reading the terms, I still have not found where it stipulates entire frame purchases only.
2. The rep told me they would call me when it was ready either tomorrow or the day after. Over one week later I still did not hear from Underglass, so I called them. The rep told me the frame had been ready for over a week.
3. I paid $ 70 to replace the glass and the sales rep told me they would help me position the diploma in the frame with a small piece of tape. I didn’t bring it that day so said I would when I picked up. The day I called Underglass after not hearing from them, the rep said said that if I want them to put the diploma IN the frame, there would be an additional fee and I would not get the frame back for several more days.
I found the overall service and consideration for what should have been an easy request to be extremely unprofessional and disappointing.

went in on a recommendation — SUPER helpful and attentive! thoughtful and precise work! thank you!

Great service. Went in knowing nothing about frames, or framing. They were very helpful and guided me in the right direction for what I was looking for. The cost was more than what I was looking for, but I also cough that up to lack of knowledge on framing too.

I’ve been a fan of Underglass for several years. They have a very knowledgeable staff and are extremely patient while going over framing options. When they are consulting with you they are not on the phone or otherwise distracted. They focus on the customer. They respect your budget and don’t try to sell you more than you can afford. Whether your budget is $ 175 or $ 1075, they can help you find something you’ll be proud to hang on your wall. I have over a dozen pieces they’ve framed for me over the years and they look just as good now as they did the day I picked them up. Nothing has shifted or moved around (unlike what I’ve seen from other frame shops). They will always be my first choice for any framing needs. It’s amazing how they can take a $ 25 concert poster and elevate it to high art.

I have had some things framed in the past at a different shop in the city but I wanted to try to find a shop that picked up on my taste and helped me a bit more with design choices. The staff at Underglass showed me a variety of styles and options and together we narrowed it down to a couple of great designs that really complimented my art and would also fit in really well with my home décor. The next step was to discuss the price. As I said I have had some things framed before so I had an idea of the cost, which can get expensive especially if you have a big piece like mine. What was nice was that they explained to me different ways to keep close to my budget and I couldn’t be happier with the results. Look, it’s not cheap but I’m going to have this print for the rest of my life and I wouldn’t go anywhere else. Totally, totally worth it.

I used Underglass once prior and was very pleased with the customer service and framing. I was happy to find a Unilocal deal or Groupon (I can’t recall) for my second visit but it was super disappointing. I walked into the shop mid afternoon on a weekday, art work to be framed in hand. There was one salesman working with a couple. I sat on a stool and waited. And waited. And waited. The waiting wasn’t the problem, I don’t have any problem waiting my turn if I am least acknowledged. But I wasn’t. Not a hello, be right with you, not a head nod, not even eye contact. After 30 minutes of feeling completely invisible I left. And big surprise, the salesman said not one word to me when I was clearly walking out. Not a single I’m sorry, or hang on. Nope. Nothing. I was so deterred my voucher has now expired & I’ve just accepted the loss. Total bummer as the first piece they framed for me with so nicely done; I really wanted this place to be my go to frame shop.

My husband I recently used Underglass Framing for some favorite photographs we purchased and hadn’t gotten to around to framing. It was our first time getting something custom framed and one of our first art purchases as a couple. The woman who helped us could not have been more friendly and patient as she helped explain the options that fit our budget. We must have been in there 30 or 40 minutes as we debated colors and glass type. We were thrilled with how the pieces came out and will treasure the photos (and frames) for years to come. I would definitely go back again and recommend them to anyone looking for high quality framing with numerous options.

Framing is not cheap (nor should it necessarily be), and it’s a delicate art in itself. In fact, I have grown to believe that the right frame can completely re-​contextualize whatever it’s surrounding, with strong colors emoting differently than something ornate or even just that plain old black.
If you’re looking to truly enhance your art, then, Underglass is all you need to know. They are professional and passionate, and work with you to find that solution that is both well-​priced and picture perfect.
The last time I went in, Kelly was there to lead and guide me on decisions around two prints, and the «results» that I picked up were magnificent.

Gough St has fewer reviews than Church St but it’s one (small) company.
I’ve been to Underglass several times and will, no doubt, be back again in the future. They do beautiful work and spend ample time helping you choose the right frame and mat. It isn’t cheap, but it is beautiful. And they stand behind their work. I worked with them to frame 2 sets of graduation photos and when I came home realized it wasn’t symmetrical like we spoke about. I hesitated to call — but when I did (1 month later) they told me they stood behind their work — and to bring it back in. I did and the result was (to my eye) gorgeous!
Be sure to buy the Unilocal offer (or Groupon) and let them start a reward card for you (buy 4 — 5^th is 50% off average price spent on the others)
Parking on Gough St is hit or miss but I’ve always found a spot w/​in 3 blocks.

No contest – when I want something framed beautifully, I go to Underglass. They offer the perfect balance between respecting your taste and offering compelling creative advice. Can’t say enough good things about them!

Good work, good prices, good service.

I had some press I needed to have framed for my grand opening party, so I cashed in a deal I had purchased. I believe the managers name is Angus. He was super helpful & patient with me & helped me choose a really lovely frame while I was totally stressed & rushing. It came out gorgeous and sooner than promised! I would def recommend them.

They do good work.

So amazing! Who knew that framing could be so FABULOUS? Sure, I expected mats in several colors, and a variety of frame styles, but did you know that mats come in different thicknesses? Cut styles? There are fabric mats? That you can double-​mat? There’s such a thing as «museum glass» that’s GLARE-​FREE? It’s magical!!! And the frames. Good heavens, there were maybe 3K choices. I don’t know. My brain turned to happy mush at some point.
This place rocks.

Great service and job well done. Friendly and pleasant people to work with.

What a great experience. They really helped me pick the right matting and frames. I will use them again for sure!

Normally I don’t do custom framing, as I can usually find a standard size frame at one of the plethora of frame shops in this town. However, once in a while, I acquire a piece of art that doesn’t fit that category; something that needs special attention.
Now I ride down Gough St. on a regular basis, and I noticed a couple of weeks ago lots of activity going on in this little space, and indeed my curiosity was piqued. Once I saw the lights on, and the little sign that said OPEN, I poked my head in, and noticed lots of interesting woods on the wall and some very cool style going on there.
When I got home, I picked up a piece that I had purchased some time ago but was unable to find the right frame for. I took it over to Under Glass, and after some debate, I decided to go with the mat & glass that was recommended to me by the helpful staff. They seemed to know what they were doing more than I, and asked good questions to help me decide.
My piece was finished within a few days, and I was very happy with the final product. The quality of craftsmanship and service was fair in pricing and will hang on my wall for many years. Not to mention the cute redhead that was helping me. Hubba hubba!
–1 star because it is hard to find a parking space around there.