Uni Tile & Marble

You get what you pay for. They sell junk basically. I bought black granite counter tops and they are clearly the cheap Chinese stuff that is «dyed» black. They are already fading after one week of use. I went with the black after another color that I had bought cracked when cutting. That piece was also junk.

I recently remodeled our kitchen with cherry cabinets, granite counters, and floor tiling. The lady is the boss and is very loud. Their prices are competitive so definitely worth checking out.

One word: horrible. Couldn’t understand the employees. And one guy hung up on me. Dreadful customer service.

I used to shop there more but due to not wanting to return my refund in cash or credit, rather than give me store credit, I choose not to shop there as much. My last visit was with-​in the past month but it was just for some small items, cabinet handles to be exact. During that visit, I notice that a few employees have since left and worked at other locations I shop at.
They carry outdated cabinets, stones and their customer service is crap!
The only good thing I can say is they are the only stone retailer that offers select stone countertops at buy one and get the second one half off.

After doing a lot of shopping for months, we fell across this place. After reading some of the reviews here… I was skeptical; however, once I realized that English was not their first language, it is cut to the chase and they are very, very helpful. They honored all of our requests, they kept to the schedule during the holidays and the installers were very attentive, fast and kept their work clean. Rachel (our Sales Rep) was amazing great help and they have a great selection of granite as well as other options for counter tops. I’d definitely recommend them for counter tops and will definitely go back to them for future work and/​or jobs we may have in the future.

I went there many times during our home remodeling, bought slate tiles for my deck, price is $ 0.99 SF, very good price compared to all other places, quality is solid natural rock slate, same as sold elsewhere at double or triple prices. They have a very wide selections of materials at very good prices.
The service is bad, you just have to expect that before you go there, but I think all bldg. supply places have bad services. No need to try to flag down any workers, they will not even look at you, you need to walk up to the counter, don’t just stand there and wait, you need to find the opportunity to ask for help, once you engage a counter staff, he/​she can be very helpful all the way. But trying to find someone knowledgeable to help in Lowe’s and HD can be even harder, frankly they are not nice either, this Uni has 100 times more varieties and cheaper.
Bottomline, service may seem rude and bad, but prices very good, more choices, you may save hundreds, but are you tough enough to handle it? is a smiling face worth $ 100s or $ 1000s extra cost of your money?

Chinese place. Not sure how the quality equates to my tastes.

It has a very poor service. Today, I went to Uni Tile & Marble to buy #5 sanded grout to finish our tile. Our company bought the tile from Uni Tile & Marble too, but I wasn’t there when we bought them. I was told to buy the #5 sanded grout to match our tile, but the lady refused to sell me the # 5 grout. She told me that there is not # 5 grout and didn’t know when it will arrive again. I was confused, my co-​worker bought it yesterday and there was a lot of packages. Today, it’s no more. who use all of them? I supposed that I was not buying a lot of items at that time and they didn’t want to spend people to help me because there are a lot of customers and only 2 receptions. I don’t feel comfortable about it.

I came in here with my dad looking for a bathroom sink stopper. Kai is very polite, helpful and efficient in helping us take care of our transaction. The pricing for each item they have in their inventory were very reasonable. I also like how they keep their inventory items organized by placing them onto shelves. This really makes looking for a particular item much easier. Overall, positive first time experience here! I’ll definitely be back if I should need any items for home renovation projects in the future. Comparing items by size and price for remodeling needs? Come on over to Uni Tile & Marble for information!
Parking: there is a private lot exclusively for customer usage.
It is right across the street from Alemany Flea /​Farmer’s Market.
Public Transportation: MUNI Route 23 Monterey and 67 Bernal Heights
In Hayward or San Jose?
They also have a location in Hayward and San Jose so feel free to visit their showroom in the East Bay or South Bay!
FYI:
is the website you want to click on for the address of their Hayward and San Jose facilities.
Showroom and Warehouse Hours for this location are:
Monday — Saturday 8:30 am — 5:00 pm

If your looking for a bargain, start here. Very good deals on kitchen cabinets and counters. They have an even bigger showroom in Hayward CA

I went here based on reviews from Unilocal & boy was I disappointed! I was prepared to buy a few granite slabs for my kitchen remodel. I stood there for a while trying to flag down one of the 20 workers to complete my purchase (NOT ask a question). No one showed any interest in helping me, finally i walked over to the counter where I saw 10 workers babbling & laughing (in Chinese) I asked for help and they said they couldn’t help me. As i was about to walk out Kai finally said he was free to help. In the end granite price + install was about the same as Home Depot believe it or not.
Granite was all about the same price, although they had some higher end stuff which I didn’t bother looking at. Most granite is standard bull nose.
Here’s a breakdown of granite prices to save yourself the time:
96“x52″ = $ 599.00
96″ x 36″= $ 219.00
108″ x 26″= $ 219.00
96″ x 26″ $ 189.00
the quote they gave me for just the granite installation on my tiny 7’x7’ kitchen was $ 1,200 for labor! ridiculous!
If you dont do install they gouge you and charge $ 90 for each cut.
I suggest checking out East Star Building Co. in Bayview, their prices were about half and customer service was awesome. I ended up buying my granite from them.

Poor poor poor service, they argue in front of the customer, I am a contractor, I brought my customer there, he knows that they were arguing even he doesn’t understand Chinese at all. I rather took him to Oakland for the cabinets, and only 2 customers were there around 10 am, save your money. Go somewhere else.

Kai is the only one that is helpful and knows what he is talking about. Charles is in a rush, you can’t understand him, and he quoted me the wrong price.

The only person that was a BIG help was Kai! I gave the measurements to his boss and he changed them on me. I figured it out when the cabinets came and there wasn’t enough room to install them.
There is a woman owner that is HORRIBLE! Don’t SHOP here unless you want problems in your life!

Beware of their tactics.
When you pick out a counter take it with you as soon as possible or risk having them swap another granite on you.
Don’t tear out your kitchen until you have the granite in your possession. This way you are not at their mercy and have to take what they give you or be stuck without a kitchen.
Very shady business tactics and I would not use them again. In the end my kitchen is beautiful but that was because my contractor made it work not Uni-​Tile.

Beware of their tactics. After my kitchen was torn up, we went to get the counters and they swapped our counters with a different color. My contractor told me what they did but we had no kitchen and had to take it. If you get something take it right away so that you get what you chose.
I wouldn’t use them again just for being shady.

It’s across the street from Alemany Farmer’s Market said my contractor. Thank goodness there is a reference point because no one ever knows their name in English! The prices here are pretty reasonable for granite as it seems all Chinese contractors go here. They sell several types of granite tops, sinks and vanity sets. I think you have an advantage if you speak Chinese.

Came with the contractor working on one of my bathrooms. If you’re looking for a fancy showroom where you will be fawned over this is not the place to come. But if you’re looking for a good price and good selection this is the place to come.

It took me awhile to warm up to Uni. My initial reaction was «too big, too crowded, too hard to park, and too hard to get someone’s attention.» BUT I am glad I didn’t write it off, because this is a terrific place to shop for natural-​stone tile (ceramic and porcelain selections are small), granite, vanities, and the like.
The prices really can’t be beat (a vanity, granite top, and sink will cost you about half what a much poorer quality vanity alone runs at Home Depot or Lowes), and the service can be equally unbeatable. Your customer service experience will likely depend on when you decide to visit Uni. Weekends and peek contractor hours are not good choices unless you like crowds and a bit of chaos. PIck a different time.
As for service, I was lucky enough to be helped by Chelsea, who provides the kind of assistance one would expect from an associate at a high-​end bathroom and kitchen boutique — sans the high-​prices! She is really superb. Not only does she know her merchandise inside and out, but she has an eye for detail and does not hesitate to point out things you may not have noticed/​considered. And she is is genuinely nice too.
Uni does charge a fairly steep restocking fee, so choose wisely.
if you are remodeling, put Uni on your list of stores that you must visit before making your final selections. You will be glad you did.

If you need fancy showrooms and hand-​holding, this is not the place for you. However, if you’re assertive and after a good bargain, then I highly recommend Uni-​Stone! My fiancé and I were in search of quality kitchen cabinets and granite countertops without the Home Depot or Thomasville prices.
I worked with William who was simply superb! He was incredibly patient and thorough. His colleague created the visual diagram of our kitchen and then they ordered the pieces. We needed the cabinets ASAP, as our contractor was leaving town. William was able to get our cabinets delivered within 3 – 4 days! The only issue we had was with the right corner cabinet, which was made for the left-​hand side. William provided us with a credit for the error. Granite installation was also a breeze — thanks to William.
NOTE: Be prepared to dress warm, as the warehouse is VERY cold, esp. during the winter time. Also, I recommend going here on weekdays vs. weekends, as the latter tends to be busy and chaotic.