Vandas Cleaning Service

I have been using Vanda and her team for over a year, and my neighbor has used her for a couple of years. I am very happy with her service and look forward to coming home after she has been there. I have used half a dozen cleaning people before her and had a problem with stuff being broken or stolen, believe it or not. Since switching to Vanda none of my many knick knacks have been broken, none of my makeup or beauty products have been swiped, and my house meets my mom’s cleanliness standards. Vanda does take her time and is here for several hours, and it shows.

Vanda’s crew does a great job – the only thing holding me back from five stars is the two times I’ve been stood up. To be fair, This wouldn’t be an issue if I felt okay making a copy of the house key. Overall very good and recommended.

We have been using Vanda’s House Cleaning for almost 2 years. We started with a move out cleaning and now we are regulars. They come every 2 weeks. I love the fact that we can text message to confirm our time and that they are very flexible we can change our day between Monday and Tuesday. Becuase we do this, I don’t mind that they can sometimes be 10 – 20 mins delayed. They do an amazing job on our HUGE and cluttered house. We also have a dog that is always in their way.
Our priority is the floors, kitchen and bathrooms… they do a great job. When we have an additional task… changing beds or washing walls they still get everything done. We are a cluttered family with 2 kids and everytime they do a great job!

I used Vanda’s Housekeeping for over a year before deciding to part ways. The first visits were 5 starts — the house was spotless, which is a challenge since we have 2 cats, 2 kids, and are not the neatest people. After that, things took a pretty dramatic turn for the worse. Vanda’s team broke several things, ranging from vases to our stove. They charged us $ 200, but were there for 2 hours max. There were dust bunnies behind the doors, lots of little kid fingerprints on the glass doors, a puddle of old coffee hiding under the coffee maker, hair in the bathtub drain — ick.
I had her come back to redo the cleaning more once — like when there was still orange juice that spilled that morning on the floor, and when my toddler’s dried up rice was still on unvaccuumed dining room carpet — and she was both apologetic and professional about coming back the next day. Like I said, I’m not the neatest person, and I think my bar is relatively low. But spending $ 200 and coming home to still-​dirty house just got to be too much expense and too much of a let down…

I am a current vanda’s customer. She is a nice lady, and very fastidious about appointments. Like some of the other reviewers, I too paid $ 120 for the first visit, which was dubbed «deep cleaning». I live in a one bedroom, one bath apartment that is generally very clean, so I thought this was excessive, but I paid it because I needed a new cleaning service to start. The «deep cleaning» was just an average cleaning, like any other, so in that regard, I feel I overpaid. Subsequent visits were $ 80 each, for two people for two hours of cleaning. Still expensive, and to be honest, the cleaning is very mediocre. I find myself instructing the cleaners on how to clean things, and to clean more thoroughly. One of her regular ladies is constantly on her cell phone talking while cleaning, and this seems to affect her thoroughness and efficiency. The young man who often accompanies them is VERY slow and inefficient, so it effect, you only really get one person cleaning the house. Many things are often left uncleaned and unattended to (under couch, kitchen counters, floor corners). In short, I don’t feel Vanda’s cleaning service is very good, just fair. I am currently looking for a new cleaning service.
Very late today. Perhaps not coming but no notification or word??? poor service. inconsistent all around.

dissappointingly, Vanda’s team has not been able to keep up the high quality of their initial service. Vanda is a great person, honest, trustworthy, thorough, but the team she continues to send out no longer does a good job, partly due to a language barrier, they are continuously late and no longer thorough. unfortunately, this is the update. sigh.

I LOVE Vanda’s team. They come in and make my house super duper clean. They are very quick, and they also don’t mind my dogs going crazy either… which always means a lot to me, esp. since my dogs are bark-​crazy.
Love you Vanda, can’t wait for my house to be clean tomorrow!

I owe Vanda a big one! I had a party at home tonight and had scheduled a cleaning with another company — which stood me up. What I felt when I realized they weren’t coming was beyond despair, I am completely incompetent when it comes to cleaning and organizing my home. I called Vanda and she was able to fit me in the same day.
She was super nice over the phone and her crew did a great job. I was especially intrigued by how long it took to clean my minuscule bathroom but when I showered I realized they had even organized my shower caddy! First time ever anyone goes into that much detail.
Very satisfied. THANK YOU, THANK YOU, THANK YOU!

Full disclosure: This was a few months ago, I have been busy with medical matters, but here is my experience with Vanda’s cleaning.
I, too, hate to be negative but I had a bad experience with the people whom Vanda sent.
One was supposedly an experienced supervisor, the other a trainee, and the third in the middle.
I signed up for the «deep cleaning», but after only three hours of cleaning a two-​storey house, they announced «Okay, we’re almost done!». I went to check.
I came downstairs to find that they’d just taken my kitchen dish brush (used to clean plates and forks) and were using it to clean my fireplace. The supervisor replied to my shocked stare by saying that her boss had told her to take my brush and use it.
The junior person got very huffy with me because I went into the bedroom and found areas that were still caked with dust or grime, but she cleaned it. I went back to check again, and found another area that was still filthy. I told her about it, and she got even huffier. Her attitude was, like, «Okay, I cleaned what you pointed out — can we GO NOW?».
Then they were making mocking faces because I made a mistake regarding the location of a brush I had told them to use. I said «It’s upstairs», then they gleefully corrected my mistake with mocking faces.
Then later, in the kitchen, I found that they had taken all my forks and spoons and *placed them on the floor* while they cleaned the insides of the drawers.
They announced the kichen was clean, I got up to check the top of the cupboards and scraped about ¼ inch of grime on my hand.
Anyway, lots of this sort of thing. When the crew boss came to pick up the cleaners, I tried to take him to a private room to discuss my complaints, The cleaners very bossily tried to follow us, and I had to tell them strongly to stay.
The guy was very apologetic, and sent ONE cleaner for free the next day. She kept exclaiming over how bad the previous crew’s cleaning job had been. But, although better, hers was I would say bad too, I later found layers of dust on upper shelves.
I worry about the fact that the «supervisor» cleaning person exercised absolutely no authority over the other cleaners, didn’t tell them what to do, obviously didn’t rein them in. And that she told me the boss had said she could take my kitchen brush. Was she lying? A long-​time employees who lies easily? And if she wasn’t lying (which I doubt), where does the boss get off telling people to use my stuff?
Again, I hate to be negative, but Unilocal is for warning other Unilocalers as well as for praising good services, and this was my experience.

I just moved in SF from abroad. I am used to people who work fast and good. I am also used to prices much lower. In Europe, a house cleaner is paid 10 euros per hour (ie 12 dollars per hour).
I had already done a good cleaning of my new apartment but wanted a real professional, thorough BIG cleaning. I called Vanda explaining to her the situation. She was nice enough to give me an appointment for next day, which I appreciated.
When I called a 2^nd time to confirm the hour, I asked more precise questions about the number of hours for the cleaning, how many people would come etc. She was very unclear, telling me «I have to check «. She did not call me back to let me know.
Only one girl came for the thorough «move-​in» house-​cleaning.
She started by having lunch in my kitchen. Ok, she asked and I said yes. I did not want her to starve. I wanted her to be efficient. Although I do not find normal to have to watch her having lunch before she can actually start doing the cleaning I am paying… 120 DOLLARS!!!
Then I pin-​pointed some small stains I wanted her to remove from the interior of a closet. She said no. «We do not do this kind of thing, only exterior».
Eventually, she started working. She was rather slow, sloppy and quite obnoxious actually. I had asked her to dust some parts of the ceiling where there were small spider webs. She made a huge drama out of it. «Oh, I cannot do that, I cannot climb on a chair… Oh, my arm is not long enough…». She even asked my husband once I was out of home «Oh, could you help me?». Bewildering.
She stopped «working» exactly 2 hours after entering our home. So this was including her lunchbreak.
I am sorry to be so negative, but all this together, I can only say that the service was not good and that the house-​cleaning was 100% non-​professional and sloppy. Should I even mention the fact that for such a lousy job, paying $ 120 to one girl only is ABSURD?
One advice: we should all work at Vanda’s Housekeeping. You are overpaid and do not need to work a lot. You even get to try different kitchen tables with your lunchbox. That could be entertaining.
I know I am probably being unfair to other employees of Vanda’s Housekeeping. Perhaps some of them are actually professional. Just stay away of the one I had.
BTW, I am DELIGHTED to have found another house-​cleaning service. I explained what I was expecting. Three very sweet ladies came. They spent 3 hours cleaning the whole apartment and they did EVERYTHING I had mentioned, and much much more. From ceiling to refrigerator. Inside & outside. I paid $ 100. Next time they’ll come, it will be $ 60 – 70. Do I need to add something more?

I hate to be critical, and I really am not usually so, but in this situation, this cleaning service is the worst I have ever paid for (I have had 5 maids in the past but the maid service I used was in NYC and usually via referral from friends).
I paid $ 120 for someone who wanted to leave in TWO HOURS (that’s right, $ 60/​hour, and one person– although I asked her to stay an extra hour b/​c the floors and window sills were still dirty in the 1) closet and 2) bedroom and 3) living room).
Suffice it to say, the job was not even close to spic and span… Note: I am NOT, I repeat NOT, the cleanest and tidiest of people. Ask my friends. For me to be dissatisfied leaves me to question how good of a job they really did! I am not anal. I don’t mind dust. I don’t mind disorganization. I do, however, mind DIRTY and GRITTY.
I am moving into an new apartment (just moved here from NYC– yay!), and the landlord’s move-​in condition was not good at all (my friends were nasted out, too). So, I decided to hire a cleaner. I only had a few pieces of furniture in the apartment (couches, bed and a table– quite sparse). The woman who did the cleaning was very nice, very sweet, and I feel bad saying a nice and sweet person did not do a good job (hey, I still tipped her $ 15 over and above the $ 120 they charged me because I felt bad!), but note that 1) she did not clean the window sills, which were dusty/​gritty, 2) she did not clean behind the couches, under the bed, or the closet floors, 3) she used a mop which was dirty, and I had to «reclean» afterwards so that the hardwood floors were «ok» enough to walk on barefoot (I was walking around with my feet getting black. How is that even close to clean??)
Perhaps the other reviewers that rated this service positively either 1) had different women, 2) had different «expectations» of cleanliness (which I doubt– again, I am not a «clean» person), or 2) are a part of this company and it’s all self promotion? I wonder.
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Only 1 person showed up– which was a bad sign from the start. In addition, the cleaning tools were not at all heavy duty– and was unable to get dirt out of common kitchen/​bathroom floor tiles (We use a hoover dirt buster all the time, which does much better).
I would not reccomend for heavy duty cleaning at all– maybe for lighter cleaning/​dusting.

Ok, so I have never indulged in a house cleaner, but for $ 120 and 6 hours later, my house looked better than when I moved in! They were completely trustworthy and got 3 dogs worth of hair off my velvet couches! I have just scheduled them to come again — They bring there own cleaning stuff, but are not very green.

Well, it’s true that Vanda’s gave me a super-​clean apartment. Really solid, good job. But: do you know how they did it? With paper towels. That’s right. No rags, no sponges– I watched the woman (not Vanda herself) clean my tub w/​paper towels. And when I came home later (I left for most of the time she was cleaning) there was a wad of wet paper towels the size of a soccer ball in my trash. Now I know that she never said they were «green» but I just can’t get behind that much unnecessary waste.

I am in love. My floors are shiny, there is no dust, not anywhere. She even cleaned in the closet, and under the electronics. I called Friday, they arrived Saturday, and I have been SO happy with how clean things are that I worked from home yesterday to spend more time in my clean apartment. The prices are reasonable for the area, they have their own supplies, and they actually listen to what you need before starting. I think the kitchen is even cleaner than when we moved in.

I called Vanda at 5pm last night and she was able to send two people over at 9 this morning. They were here less than 2 hours and I am SO THRILLED at the job they did. I am just walking around with my jaw dropped. I feel ecstatic — every little spot I look where they might have missed. it’s been cleaned. It’s amazing. They even took out the garbage, brought in the mail and put it in a nice pile, and folded the end of the toilet paper like in a hotel, hehe. Also, they’re very reasonably priced.
I highly recommend this cleaning crew!

Well, after reading all the great reviews I decided to try Vanda out.
Even though I have explained all I wanted including number of bedrooms and bathrooms from the very beginning, the only one girl showed up. Not only only one, but also she was super slow, would not move at all. When I called back to see if they can send someone else, it turned out that no one was available to help her, so they suggested that someone else show up in 2 days… and it would mean that I have to pay 25% more…
When I said that i was not the price we agreed in the beginning, the manager said, that he thought that house did not need much cleaning!!!
Anyway, when I said that I am not willing to continue with them if this is the case, he agreed– not a single apology.
Needless to say that I slow girl who showed up disappeared without even saying bye.
I do not mind paying, but I need reliable service.

I recently started a regular cleaning schedule with Vanda’s Cleaning. The cleaning is great! Everything that I had asked to clean… was made especially clean!
I had to change a cleaning date & there was miscommunication or lack of between Vanda’s office & my regular cleaner. It has been over a week now… and I still haven’t received a call. TIME TO LOOK FOR A NEW CLEANER.
Sorry, Vanda! I would have given Vanda’s Cleaning 5 stars if I could… but customer service is really important to me. Time to hunt for a new service. gggrrrr

OK, so I just hired these guys to clean my house and they’ve only come once so far, but I was thrilled with the job they did for the price. My stove was so clean I actually gasped when I saw it. Also, Vanda seems really nice and has a super cute baby. Admittedly, that might not be important to some of you.

We called Vanda at the last minute (on Friday night for a Saturday cleaning) because we were moving out of a place we were subletting and wanted to leave it in great condition. She sent over two people the next afternoon, and they did a fantastic job.
In about two hours, they completely renewed the place– I hadn’t even realized it had been that dirty until they were done. They were also completely professional, friendly, and hassle-​free. I can’t recommend them enough.