Vendini

I purchased «reserved» parking tickets online for $ 30.00 for the Eryka Badu concert on 5÷22÷15. Once we arrived at the Mt. Winery to park, their parking attendant (Vendini) told us they were having parking issues and to just park with everyone else. WHAT A SCAM! They were charging $ 20.00 to park, yet I paid $ 30.00 for reserved parking. I’m still waiting for Vendini to refund my $ 30.00 I paid for services they did not render, yet, they still have my $ 30.00!!! I’m seriously considering not attending ANY concerts held at The Mt. Winery. $ 50.00 for concert tickets, $ 15.00 purchasing charge to Mt. Winery, $ 30.00 for reserved parking or $ 20.00 for general parking and you can only purchase their AWFUL drinks $ 10-​$ 15 ($ 10.00 for a beer).

I dealt with this company once to purchase tickets for the Rock, Ribs, and Ridges Festival and they seriously messed up my order.

Vendini offers a good ticketing product, but the cost of their product is so high, and the poor quality of every aspect of their purportedly robust database combine to make this an inexcusably bad product that I wish nobody ever buy in the future.
I work for a company that signed this contract before my tenure began, and boy does everyone regret it. Their database reporting is so bad that when you enter a field for first name and a separate field for last name, the reports always spit out the two fields merged into one. When you want to sort by last name, you need to parse the fields first, even though the source data has them in separate fields.
Want another example? This product has been around for years, and yet there is no user manual. None whatsoever. Their «help center» is a list of a few basic FAQs and that’s it. They assured us they would release a manual this summer but it still isn’t here. They assured us five months ago they were one month out from releasing virtual gift cards. Guess what? Are you getting it now? Yup… NO GIFT CARDS!!! And here we are at the holidays. We found an expensive work-​around, but a company charging as much as Vendini does (3−4x the industry mean in our case) has no excuse for such a poor product.
Try running a report of emails. The field that spits out is the email, then a space, then open parens and a descriptor of which of the three email fields it is (home, work, or other). Guess what? Yup, you got it. Parse the data yourself, sucker!!!
Try importing new emails in a batch. Guess what? It overwrites all of the emails already in there. Anyone who knows the term Entity Relationship knows that whoever built this database made mistake after mistake.
Anyone who buys their database deserves to go bankrupt. We are lucky we didn’t. They can offer us a new contract at 20 cents on the dollar and we’ll go a la carte with donor management for fundraising and CRM software for marketing. But we will never, EVER, use this horrible product for more than we have to.

Never do business with this company. They care nothing about customer service. I purchased tickets to the Metro Cooking Washington DC Nov 8 – 9, 2014 the day the tcikets went on sale. I spent a great deal of money on reserved seat to see Bobby Flay, the beer, wine & spirits pavillion etc. At that time the only headliner was Bobby Flay. There was no indication that any other celebrity appearance. Then an announcement was made for the appearance of Guy Fieri on Saturday. I immediately tried to contact Vendini Tickets. After leaving six messages (NO ONE EVER ANSWRED THE PHONE). I finally received a return call from Anna Simmons. I explained to her that I would like to exchange my two general admision tickets for two reserved tickets for Guy FIeri and pay the difference. As these tickets include general admission. She told me that she did not have that authority but would look into it and would need to get back to me. After a week no call. So I called her again! We had the same conversation she said that she did not remember speaking to me. I waited and again nothing. So I called her yet again and we discussed this again she told me she would look into it and get back with me, I reminded her that she had already promised me this twice before! AND OF COURSE SHE NEVER CALLED BACK! I then called her again this time she said I told you tickets are non refundable and I would see what I could do. Yes that was the point. She just kept saying tickets are nonrefundable likle I told you! I shared the fact that if she would have told me that I would have never spent weeks working on getting answer from all and that she was not being truthful. I called and spoke with someone else at Vendini and was advised that indeed Anna Simmons is one of the two heads of the company. Anna was deceitful. What a horrible way to do business! I will never attend another function where the only on is to but tickets from Vendini.

OMG, don’t ever do business with this idiotic company! Some asshat got ahold of my debit card data at this company and as a result I had to change debit accounts. This has caused a ripple effect on my ability to bank and pay bills electronically for about six months now. I’ve spent countless hours on the phone with the bank, various stores, my phone company, etc. Don’t ever let anyone who uses Vendini as a ticketing agent give Vendini any information about you. God knows if the security breach is a bad apple at the company or if some idiot just left credit card data lying around in their offices for someone to steal. Whatever it was, I’m still trying to fix all my banking issues. Eff you, Vendini!!!