Washio

Never show up on time
Always wake me up showing super early
Don’t eat their cookie (see picture!)

Washio is by far has the best customer service of any app or outside service I use, period.
They’ve been proactive when something could have created a bigger charge than I expected (example — I had a bath mat that got into the bag. Washio emailed me to approve washing it bc it was going to cost a different amount than a piece of laundry… they ended up washing it for free just to be cool) or when they think dry cleaning could damage the article of clothing (suede on a sweater).
I also really appreciate their real time customer service. I’ve moved a few times and Washio has helped reroute the Ninjas when they went to an old address.
Can’t recommend them enough!

There are 3 components to Washio which make it my favorite on-​demand service and a life-​savior quite honestly!
1) The first most appealing thing about Washio is its iOS app which is beautiful and gives you a MAYDAY option of ordering for «ninjas» with a single tap!
2) The customer service is very friendly and always accommodating in nature! It’s always a pleasure interacting with them via any channel (email, text, phone)
3) The LOVELY cookies that the ninjas offer while picking up and dropping off your clothes, delivers the ultimate personal experience! No kidding — On 14^th Feb I got a heart shaped red iced cookie! Perfect and so so relevant.
All in all you gotta use Washio!

I’ve been using washio for over a year now.
Have been very happy with the service — they offer rates comparable to the neighborhood dry cleaner and offer much more flexible drop-​off/​pickup.
Customer service is also great — they fix buttons, etc. and leave notes about the service.
Overall, have been a happy customer for a year.

This app is one of my favorite services in the Bay Area. For dry cleaning it is one of the most convenient and high-​quality services out there. The «ninjas» pick up your clothes within a 30-​minute pre-​determined time window and then you can schedule another 30 minute window for pickup. Added bonus: they have never been late to an appointment for any of my orders.
They have always returned my clothes in great condition, and for the most part can tackle any sort of stain or issue with any type of garment. It is a bit pricey for me, but the convenience factor is enough for me to be willing to pay. (–1 for price)
You can even schedule to get your clothes back from a different location that you dropped them off, perfect for people who work farther from home and may be busier. Overall, I am glad they are here to serve the Bay Area, would recommend to my friends.

I have used Washio for approximately 4 months. When you sign up, they provide you with these large bags to fill with your laundry. When it comes time to «do» laundry, you go on the website and schedule a pickup and drop-​off window. The windows are 1 hour long and there is lots of availability. I’ve never had a problem getting times I want.
My bill is approximately $ 60 every two weeks.
Also, they do offer late hours for pickups and they do allow you to schedule pickups on the weekends, which is very handy.
The actual quality of the laundry washing is good, and the folding is also good.

Laundry services are a strange bird. I am almost certainly biased because my first job as a teenager, which I remember semi-​fondly, was at a laundromat. People tend to be very particular about entrusting their clothing to someone else. And for good reason, I think.
But when shit (i.e. life) happens, what are you going to do?
One answer: have good customer service. We are privileged to have Washio, and the quality of their work, and their culture, hasn’t ever disappointed me.
When there was a (quite massive) issue with one of my orders, the folks at Washio could not have made it easier to recompense the losses, and they were honest in their apologies. They even sent me a small, cute, gift along with a very kind letter.
Throughout the whole experience, they were understanding and accomidating, and that is as rare as it is appreciated.
Thanks guys!

My girlfriend and I recently decided to use Washio for a myriad of garments. Dry cleaning, laundry, etc. In total, the cost for everything was $ 160, so it’s not like we weren’t potentially valuable customers.
Upon receiving the clothes back, one of my shirts (never been dry cleaned before) looked like it was a 15 year old hand-​me-​down from my dad. It looked awful, and what’s worse, it shrank an entire size or more. This was a very expensive shirt, and sadly, that style is also not made any more. One of my girlfriend’s dresses was also a size smaller than before the wash.
We were upset, but figured Washio would be reasonable about reimbursing us. Though customer service was responsive, they were definitely not going to meet our needs. We should have read the terms of service, which essentially limit the damages they are liable for to nothing. We were reimbursed 60 dollars in the end. This doesn’t come close to the more than $ 200 of brand new clothes they allowed to be destroyed.
TL;DR: Washio will pay a max of $ 25 a garment for anything they destroy, so if you do use the service, absolutely avoid sending valuable clothes.
This was my first experience with Washio, and it will most certainly be my last.

I have a love-​hate relationship with Washio.
Love:
— Dry cleaning pickup and delivery from your front door
— The nice people who pick up and deliver the dry cleaning
— The cookie they give you after picking up your dry cleaning
— The late hours and weekend pickup/​delivery
Don’t love:
— $ 30 minimum (I usually only have $ 15 – 20 worth of clothes)
— Pricier than your normal dry cleaners
— App is super buggy and crashes every time I use it
I’ll update in 6 months with hopefully more love’s and less hate’s.

I am embarrassed I referred Washio to any of my friends. For about 6 months, I loved the convenience of Washio and how prompted they were. Unfortunately, not all good things can last. There has been several occasions where my pick-​up was updated last minute to a later time during the night. Once my pick-​up was canceled last minute entirely. These should’ve been warning signs to stop using the service. During my latest order, which consisted of dry clean and wash & fold, I only received half of my wash & fold. I called washio and they were very nice, but unfortunately nice customer service cannot un-​do half of my clothes missing. Eventually, my clothes did make it to my house, but not before they were almost accidentally dropped at the wrong location. I have called about missing articles of clothing, but to no avail have they been found.
Overall: I will not use or refer again. To anybody still using: track the clothing you give to dry cleaning in case it ever does go missing.

Amazing customer service, really responsive and quick to want and accept feedback.
Expensive but well worth the price, they make you feel very comfortable with them taking your clothes!

UPDATE: their billing is atrocious. They’ve messed up twice. Charging me for dry cleaning that they didn’t do, then recharging me for the delivery fee. Awful customer service. More hassle than it’s worth.
—
They were late delivering (so they waived the $ 6 delivery fee) and used scented detergent when I and the delivery «ninja» clearly marked unscented.

love it! Washio is such a convenient and reliable addition to my hectic life! I am someone who is constantly running around, and I work out at least two times a day so I end up with a LOT of dirty clothes of all different fabrics. Washio has always been amazing– quick, on time, and the wash & fold always looks great! The ninja is always very friendly and brings a delicious cookie every time.
Love this service! :)

I’ve used Washio twice and have really liked them, both for laundering and for dry cleaning. The second time they asked to reschedule my pickup which was fine — they have a flexible reschedule/​cancellation policy on their end, so I’m happy to accommodate, plus I received a credit for my flexibility. Clothes were returned on time and in good condition. They weren’t able to dry clean my «hand wash only» dress, which I found odd, but they were communicative and apologetic, so again, ok with me. If anything, I am happy they are overly cautious so as to not ruin any items. I gave them positive feedback on my last order and they reached out to learn more about how they can improve. They seem like a company willing to evolve to serve their customers and I find it to be at the right price point. I’ll continue to support them!
A few things I’d like them to improve:
— I’d like a receipt when my ninja picks up my items in case they get lost in transit
— I’d like to see how much I owe up front so there are no surprises
— Better website functionality (but their app is good)

I have only ever used Washio for «wash & fold» services, and have no experience with their dry-​cleaning. That being said, I am terribly bummed to see all the negative reviews. I have been using Washio for about 6 months since I moved into a unit without a washer/​dryer, and was turned on to it by my roommate who has been a «customer» for over a year.
I, too, love this company. They do my laundry faster than I can do it myself, have always been on time, their customer service was fantastic, and have never lost or ruined anything. I feel like I’m cheating at life. The amount of time and gas saved from not having to drive to a laundromat, and wait (or risk your clothes getting stolen) is worth gold. ¹⁰⁄₁₀ — would highly recommend.

Even though the rent for my modest apartment in the Sunset is more than the mortgage on a 30,000 sq ft McMansion in Nevada, I do not have the benefit of a washer/​dryer in my unit. There is a single, lowly, single set in the depth of the dark garage, but that’s not a great solution to the problem of laundry, especially with a 2-​year old who, simply put, could not care less about dirty clothes and throws a fit every time we go into the garage and don’t proceed out the door to go for a walk.
Enter Washio, or as I call it, the only reason I haven’t been fired for poor hygiene.
I *love* this company. They are on time. My clothes come back clean. They never lose anything. I can select baby-​friendly unscented detergent. They do dry cleaning. My god. It’s genius.
Reliable 24-​hour turn around for washing urine out of my son’s jeans and making sure a swarm of flies doesn’t follow me around is as close to a god send as this atheist will admit to! Plus, their customer service is incredible, both via text and phone.
Highly recommend this service. Can’t imagine living with it. Hooray Washio!

I have been a consistent Washio client until I experienced their customer service. I would regularly have my comforter and mattress cover laundered/​dry cleaned Washio until oddly, a few days ago, I got an email from them saying that they could no longer do it because their specialist thought it was too delicate.
I asked for clarification and after a few emails, requested to have someone (a supervisor) call me to explain what was going on (as they already picked up my mattress cover and comforter). I have NOT gotten a response from them and, just today, they delivered my washed comforter and DIRTY (not cleaned) mattress cover.
I am giving them one star for their unprofessional handling of this situation and, although they may not care, I’m not giving them my business any longer.

I’m updating my review due to several new fees like a delivery fee of $ 6 for under $ 150 order, cancellation fee of $ 10 (understandable but just looks evil), wash and fold $ 1.99 a pound was $ 1.60. In fairness, laundered shirts are down $ 0.46 per shirt which would pay for half of the delivery fee if you went one a week.
The request for a tip when you order was just the straw that broke the camels back. They seem very busy.
Odd plastic tags are inserted on shirt labels that need to be cut out before wear. Washio was installing collar stays on laundered dress shirts. I’m not sure what they do now half my shirts have then, half don’t. Sloppy. They stopped asking «scented or Unscented «. I never smelled a scent to anything. There certainly was never any softener. Pretty rough towels. Oh well. Bring on the competition.

My first and last washio experience —
I received a coupon in the mail for washio so I decided to try it out. Downloaded the app and requested my laundry be picked up that same day (Sept 7). The wash & fold price was listed at $ 1.60/lb when I sent my laundry in that day. I know this because I weighed my laundry and calculated how much I would be spending after the coupon based on this price.
Everything went smoothly with pick up and drop off, however, when I reviewed my receipt I realized that I had been charged $ 1.95/lb and the cost was higher then I had previously calculated. I notified support of this error and received several emails telling me that they changed the price on Sept 1. Even after I told them that their app clearly had the lower price displayed incorrectly on sept 7 (remember, I downloaded that app THAT day) they essentially told me that I was wrong and that the price was displayed correctly and refused to adjust my payment to any other price despite multiple emails explaining the situation.
I’m a graduate student with a strict budget. If the accurate price been reflected I probably would have made different choices about how that laundry would have been done. The complete lack of willingness to accept fault or accountability for this deception was astonishing to me. Absolute horrible customer service.

This was the first time I used Washio. I am stunned that they are still in business and I will be shocked if they remain in business after one year.
I got a random notification that my laundry drop off time had been moved a day out. This is not a same-​day service, so you are already paying higher prices than you would for a same day wash-​n-​fold, for slower service took about a day and a half. When I repeatedly called to tell them this date/​time was not going to work, there was no one there. When i angrily texted to the number that had texted me, I immediately received a call back saying that «They tried to call me, but no one answered». I was holding my phone, there were no missed calls and no voice messages. I told them that this wasn’t true and I was going to broadcast this and I immediately received three consecutive hang up calls. When I tried to call back, no one answered.
Finally, a customer service agent called me back, after numerous text threats from me about bad Unilocaling them, and she sent a driver to my house. The driver arrived WITHOUT MY LAUNDRY IN HER CAR! It wasn’t her fault, they dispatched the wrong driver to my house.
After I raised hell b/​c by that point, I had missed my dinner plans, they sent a second driver. I told him how terrible the service was and he agreed with me! He told me that they had shrunken his jeans. His direct quote was «I hear you, they shrunk my jeans. I mean, who can’t wash jeans?» I laughed and then discovered, much to my horror, that you guys shrunk my $ 125 jeans too.
When I opened my laundry, my white towel has a bleach stain on it. I was given someone else’s hand towel and my jeans were shrunken too. I wish I was organized enough to have had the foresight to itemize my laundry, since I’m not entirely certain about what’s missing in my order. I assume at least one or two items, since I got someone else’s nautica hand towel, also stained yellow from bleach.
I’m stunned that their best compensation for this supremely horrible experience is a $ 10 credit. If a restaurant had made this many mistakes, they’d comp the meal. The fact that Washio company is so lackluster in customer service and so incompetent in its only business model is proof alone that they will never stay afloat.
does not even know how to do laundry. And the grand tally for laundry that was 3 hours late and not delivered on the same day? $ 63. I had a $ 10 coupon and they gave me a measly $ 10 for making me miss my evening plans. Shocking, but true. I guess it’s my own damn fault for not doing my own damn laundry. If you want your laundry done, trust people who know this business. Go to your local fluff-​n-​fold. #WashioSucks