Weddington Way

We made a reservation to try on bridesmaids dresses in the showroom for my sister’s wedding, after I ordered dresses through their website for my wedding and had a pretty good experience. I thought making a special trip to SF (5 hrs away from where we live), going to their showroom, and trying on dresses would be a fun, bonding experience for us girls — WRONG! We were stuck in a back room, in a corner dressing room, crammed to the side while another party totally overran the entire room, leaving nowhere for anyone else to sit. The rep from Weddington Way pulled dresses before our appointment, and was hardly attentive while we were in the showroom. She came in only to remind us of how long we had left of our appointment time, and to ask us if we had any questions before leaving. Suffice to say we will be ordering dresses from another vendor…
1 star for our experience today + 1 star for my experience via their website alone

Full disclosure: I ordered from Weddington Way online and I’ve never been to a showroom, but I had to find a way to warn other brides out there not to waste their money.
This business is a complete scam. I ordered a white cocktail length dress made by a well-​known bridal designer for my civil ceremony. I was nervous to order a dress I’d never tried on or seen in person, but I did expensive research on Weddington Way’s return policy and I read very clearly on their website that every single dress was returnable. That gave me peace of mind, so I went for it. I waited anxiously for months, so excited to see the dress in person.
When it arrived, I was crushed. The fabric was cheap, the fit was horrendous, and it had blue ink marks along the seams, like from a marker! I’m no expert seamstress but it doesn’t take an expert to see that this dress was not sewn properly. The lace trim was completely asymmetrical and the lining bunched up because it was sewn so poorly. The designer’s name may have been on the tag, but there’s no way this designer would put out a product like this. I’m 99% sure I was sent a KNOCKOFF DRESS. And the real kicker: after all that research on returns, when the dress arrived, the receipt said big and bold «No Returns.» I went back to their website to verify what I’d seen before, and lo and behold the verbiage about all dresses being returnable is nowhere to be found. Unbelievable. I’ve been scammed out of $ 300.

More like a 3.5 rating!
I visited Weddington Way pop-​up shop as a bridesmaid looking for a dress to fit the color and length decided by the bride. The Weddington Way website took me 90% there, but considering bridesmaid dresses take 4 months to ship and can’t be returned (??? why?) I wanted to make sure I was getting the right size.
The shop was hard to find, probably because I was looking for retail space. It is, in fact, in what looks like a walkup apartment/​office building. You have to be buzzed in and the walk into what is clearly a loft/​office space that is mostly used for administrative work. Nothing wrong with that, and they’ve done a great job double-​utilizing the space!
Especially considering it’s 80% desks and computers, it’s a clean, feminine, glam space, much like the website. You can indeed sip champagne, or Pellegrino as you get 1-​on-​1 attention without a hard sell.
The website says small groups don’t need an appointment, but go ahead and make an appointment. I didn’t have one, and the (still very nice!) stylists were not prepared for me. It worked out fine, but if a couple more non-​appointments had shown up, a couple people probably would have waited a while.
I’m plus size and they had size 14, 16, 18… and 28 in the designer I was interested in. I’m now pretty sure I’m a size 20, and I’m glad to have an in-​person stylist’s opinion on that, especially because the designer’s size chart put me at a 24, but it would have been nice to be able to actually try on my size. Once she settled on a size 20, my stylist was ready for me to leave. I asked to be sized for another designer and she told me to refer to the size chart. Okay! I snagged another sparkling water and headed out.

I needed extra fabric for my dress alterations and was in a time crunch — the staff at Weddington Way made sure I got it delivered ASAP! I think it helped that they ship out of SF and I live in SF, so cannot comment on how long it would take if you lived farther away. Mine only took two days from time of order placement; one day for processing, one day for shipping.

cute place and i see what they are trying to do but i wouldn’t settle…
1. the pop up shop doesn’t have all the styles that are online, although they should. call ahead to make sure or your trip will be disappointing.
2. while you might find a style you like, the pop up shop doesn’t have it in different sizes. they like to use pins so you can imagine the fit, and then base your order on measurements. when you’re spending bank on a dress, and all sales are final, i wouldn’t want to blindly select my size. i would rather SEE/​FEEL/​COMPARE sizes then depend on designer measurements that are often inaccurate aka alterations aka more money. in the store they had a size 8 that fit perfect, but the stylist recommended a size 10 based on my measurements. if there was a size 10 to try, i could of made my decision. instead i had to go out of my way to do the «try at home» service to know for sure. although it was inconvenient, glad i did b/​c the size 10 was too big as i imagined it would.
3. there is a «try at home» service, but once again, a lot of styles/​sizes are not available. and if they are, sometimes you have to wait a couple of weeks/​months for them to send you it.

I had a great experience at the Weddington Way’s pop-​up shop! My sister (the bride) and the other bridesmaids are on the east coast, so before my appointment, everyone added dresses they liked to the online «showroom». I then went and tried on most of them, plus others that my stylist, Cristabelle, helped pick out. They have so many dresses in the shop, I was able to try on dresses non-​stop for almost an hour.
I had a nice curtained dressing room right in the room with all the dresses, so Crista kept giving me more and I would give her my comments on each dress after I tried it on, which she added to the online showroom (probably the best part so I can go back and see which ones I liked/loved/didn’t like!). Dresses that I didn’t have previously in the showroom, she added, so all dresses I tried on were saved.
Great selection of dresses — lots of colors, fabrics, and styles (strapless, 1-​strap, 2-​strap, halter, etc.). Great price too! I’m planning on taking my findings back to the group and we’ll order our dresses soon! Ooh, I also got a glass of champagne as I tried on my dresses! Such a fun time! Wish my sister and other bridesmaids could have come, but I was sending them pictures of each dress.

First, I wrote a review for Weddington Way in 2013 when they were at their Union Street location, but that review seems to be missing for some reason.
Now on to my (long) review:
I got married in 2013 and for my wedding, I had my bridesmaids order their dresses through Weddington Way. I originally selected an Alfred Sung dress after I tried on the dresses myself (my bridesmaids lived around the country and one lived in Paris) at their Union Street Showroom. My bridesmaids placed their orders online and all of the dresses they received were disproportionate and NOTHING like the dress I tried on in the showroom. Their return/​exchange policy was the same back then as it is today so once I heard from all of my bridesmaids and their complaints, I called Weddington Way and spoke with their manager. In the end, they made things right by allowing my bridesmaids to exchange their dresses for another style, and my bridesmaids looked beautiful on my wedding day.
Fast forward to 2015, one of my bridesmaids and best friend is now engaged and getting married next year (yay!). She has had her heart set on sage as her main wedding color and would like her bridesmaids, including me, to wear sage. We looked and looked online, and it seemed like Weddington Way was one of the most affordable options. However, this brought back a lot of not-​so-​great memories. Therefore, I offered to visit the Union Square showroom and try on the styles she liked while she FaceTimed me. I made an appointment online to visit the showroom, and included the designer and style I wanted to try on. Shortly after, the stylist emailed me to confirm the appointment and asked if there were other styles I wanted to try on while I was there. I emailed back with a couple of other styles to try on to help the other bridesmaids out (we are each allowed to pick our own style within the same brand/​color).
Yesterday afternoon, during my lunch break, I arrived on time for my appointment and was politely greeted by my stylist. She showed me the dress I originally requested but it was in a size 12. I asked if she had that dress in a smaller size and about the other styles I emailed back about. I was told no in the smaller size and that she had to go look for my email. Luckily, I had printed the style numbers so to save time I just gave the stylist MY list. She was easily about to pull the other dresses but I noticed that most of them were in the long version versus the short version as I had requested. I was then told that they would fit the same but having remembered my past experience, I was VERY concerned. I then told the stylist about my prior experience and asked if we could exchange the dresses for a different size if the girls needed to. The stylist told me no which then caused a little bit of panic. So then I tried on a few dresses, asked the stylist to take pictures, and FaceTimed my friend.
At the end, I thought visiting the showroom solidified my concerns, and convinced my friend to go through another company. We ended up all purchasing dresses through J. Crew today who has a very lenient and FAIR return/​exchange policy (and w/​their 30% off sale, the dresses are the same price as the Alfred Angelo dresses).
In summary, this is why I dislike Weddington Way and why I think their business model does not work:
1) The showroom and their «try on at home» option does not have all the styles or sizes available to try on. Also, the showroom does not even carry all the colors regardless of the style. Why do they have two grey dresses in two different styles within the same brand? Why not have just one style in grey and another style in a different color?
2) The sizing and their stylist’s measurements are off. I was measured and told to get a 10 in Alfred Angelo but the stylist gave me a 12 to try on, which didn’t help me decide what size to get. I asked if I could look through the Alfred Angelo rack and to my surprise, I found a 10 in the same style as the 12. Why didn’t she bring me the 10 especially if she recommended that I try on the 10? And more importantly, the size she recommended was too big! So, I’m glad I found the 10 myself, tried it on and realized it was too big before I ordered a 10 online and then have to pay for alterations.
3) Website needs improvement. Not all dresses have pictures of the back. What online store doesn’t include this? This is 2015!
4) Their return/​exchange policy SUCKS given points #1−3 above. They argue that customers can’t return or exchange dresses, because they purchase the items from the designer. I think it’s then best to order the dress from the designer directly so that you can return/​exchange it, if necessary.
I have had two unpleasant experiences here and will never recommend this company to anyone. It is much better to go through a company like J. Crew or Nordstrom where you know the service is impeccable and the commitment to their customers is incomparable.

Weddington Way makes it so easy to find bridesmaids dresses and keep up with the current trends (same color/​different dress, same dress/​same color palette, different dress/​same color palette, etc.) The virtual showroom that you create on their website helps keep ideas organized and allows members of your bridal party to provide feedback and even suggest dresses that they like. It’s genius!
I’ve had the opportunity to visit their pop shop in SF twice. I went with my fiancée last month to see the colors of the dresses in person. We worked with Micah who was absolutely wonderful. She not only pulled the dress in the color we liked, but also pulled another dress in the color that my MOH would be wearing then proceeded to pull an ivory color dress and a grey suit to show us how our whole entourage would look. Committing to a color is such a big decision for me but seeing it come together like that gave my fiancée and me the confidence we needed to commit to our color.
I went back yesterday with my MOH to have her try on dresses. Here is where setting expectations correctly comes into play.
1) The pop shop does NOT carry ALL dresses in ALL colors in ALL sizes. It’s easy to get caught up in how awesome their website is but the pop shop is not the physical version of the site. It’s a cute office space/​boutique and not a gigantic warehouse. They carry most of the dresses. Colors are available to look at though not necessarily in the dress that one might be specifically looking for. Sizes are all over the place.
2) Its a cute LITTLE showroom. BOOK AN APPOINTMENT. If you have an appointment, your stylist will have the opportunity to pull the dresses in your virtual showroom ahead of time. You will also have a dedicated stylist waiting for you and ready to assist with fittings and such. Don’t be late for your appointment and if you really want to take your time and feel that 1 hour is not enough, book 2 hours! The shop accepts walk-​ins which is nice of them but don’t expect to get the best customer service of your life if you don’t give them a chance to prepare.
3) Expect other brides and their parties to be there. Don’t walk into their fitting room area thinking it’s going to be all about you and your party. The stylists do a wonderful job keeping the groups separated. They accept 2 appointments per hour and those appointments get dibs on the fitting room area. Walk-​ins get their own space in another room if the fitting room area is full. So back to pt#2… book an appointment! I saw a few girls get pouty yesterday since there were already people in the fitting room area and get even worse when they were told they would not be staying in that room.
With that said, my sister (MOH) and I felt very productive yesterday. We worked with Barbara who was also amazing. We actually found some dresses that were not originally in my virtual showroom and Barbara made sure she added them to my showroom in the colors we liked.
Brides, bridesmaids, MOH’s and moms… do yourselves a favor and set up a showroom on Weddington Way. If you have the chance, go check out their pop shop in SF but please set the right expectations and book an appointment!

The shop itself is super adorable and is styled to perfection. With this much style oozing out of the place, you can’t help but feel like a million bucks just by stepping foot into the store. They have a wide range of well made dresses in an assortment of colors. They aren’t your cheap-​I-​will-​never-​wear-​this-​again dresses either! I would be happy to wear any of their dresses to a cocktail or holiday party! Hannah, Barbara and the other girls in the shop are super nice and knowledgeable. I had a fab time working with them!

In an effort to be as upfront as possible, I want to to say that I did not go into the Weddington Way storefront as I am in Illinois. I used the online service and could not have been happier.
My bridesmaids and I opted to host an «at home» dress try-​on session using the Weddington Way try-​on-​at home service. Jessica and Stephanie bent over backwards to make sure that we would have our dresses in tie, which was no small feat as the last order was put in only 5 days prior to the event. Stephanie, spoke to me for nearly an hour discussing colors, fabrics, cuts and trends in weddings currently. She answered all of my questions and assured me that once the dress event was over that she would talk at length with me over my notes on the different dresses and designers.
Over the course of a week I called at least 5 times and my phone calls were always returned same-​day. I was never made to feel like one of «those» bride and they genuinely made me feel like they wanted to help me out in any way possible.
Our dress selection brunch is this weekend, so I will happily follow up with the dresses and the quality of fabrics and such, however, I wanted to ensure that I took the time to speak to their outstanding level of customer service at this point. I truly look forward to using Weddington Way for our wedding needs.

I have been to Weddington Way twice. My first time was a drop in on 10/​25/​2015 and I got amazing customer service from Karishma. She was extremely helpful and showed me a variety of options. She took lots of time and effort to help me find something I loved. At the end, she sent me home with swatches and set up my Weddington online showroom for me. It was such a positive experience and I knew I wanted to order my dresses from here so I made an appointment for this evening so they could try on one specific dress Karishma had showed me that I loved and a few other strapless styles she put in my showroom. Karishma is the only reason I would even agree with giving one star.
This evening I had my second visit that I had actually booked an appointment for. As we entered the showroom area I was shocked to see the showroom occupied by a party of about 6 to 8 women, so they were occupying the couch, two chairs, and standing room. This already set me off in the wrong direction. I wondered: Where was I supposed to sit? Were they just finishing up? Sydney offered for my bridesmaids to start trying on what they began pulling from my showroom and I asked her where I was supposed to go. She then realized there was nowhere to sit and dragged two chairs over that were then pushed up against the wall of dresses across from the fitting room behind the other bridal party.
Throughout the roughly 35 to 40 minutes we were there I felt so dismissed by these two women. I came here excited and was looking forward to finding my bridesmaid dresses and getting them ordered but had the worst experience. I was so let down and upset about this encounter. It was a complete waste of my time and to come to the store just to be pushed off to the side. I should not have felt like i was intruding on another bridal party. I was not a walk in, I had an appointment and they made it very clear that the other bridal party was their main concern. We did not stay because I had enough of it. I was ready to leave but then Sydney had offered to look through the website with me and take my bridesmaids’ measurements. What is the point of that? I did that at home prior to my appointment, I wanted a visual of the dresses on the girls.
For future reference: Try treating your customers with equality. Why was I not given the same experience as the other bridal party? Why would you let me book an appointment if you do not have the staffing for it? If you serve your customers with water and champagne I think it would be more than appropriate for you to do that with ALL customers that have appointments. We should not have walked out of there mid-​way into our appointment. We also should not be walking away feeling under-​served and dismissed. Do not let your customers walk away questioning why we did not get equal treatment when I clearly had intent to place orders.

Want to leash out the bridezilla before the wedding? Take them to Weddington Way. Went here with my friend who asked me to be her bridesmaid along with another one of our friends who is also a bridesmaid. We drove up here from San Mateo to try on dresses because the bride had gone here a couple weeks before and liked the dresses. She was committed to finding a dress at Weddington Way having loved a style she saw on a previous visit.
Upon entry it didn’t seem like we were very welcome. Someone showed us into the showroom and told us to look at dresses and that she would pick up some styles for us based off our sizes. It didn’t feel like they took the time to really listen to the bride as they were preoccupied with the other party. The other party took up all of the seating and seemed to be enjoying themselves drinking water and some bubbly. At no point were we ever offered anything to drink or anywhere for the bride to sit while we tried on dresses. The other party took up all of the viewing/​lounging area leaving the bride awkwardly having to walk into the dressing room each time she wanted to see the dress on us.
It really became tense when the bride was fed up with the treatment and began telling someone working there that she was unhappy. At that point the stylist stepped in saying that she was going to help her find a dress once she finished up with the other party. In which the bride responded that she wouldn’t need the help anymore. The stylist offered to get our measurements once she was done with the other party but the bride was firm in her decision that she wanted to leave and not purchase her dresses at this place since it had been such a negative experience.
What is the point of making an appointment if you get no attention at all? This place should definitely reconsider the amount of stylists they have at the show room or limit the appointments to one party per stylist. What was supposed to be a fun gathering for the bride and her party to search for the perfect dresses in the city ended up leaving everyone unhappy and seriously questioning why we were treated so poorly.

I wanted to leave a good review for Weddington Way’s Love Pop Shop. I’m not sure when they opened up in San Francisco, but I don’t remember seeing a physical location to try on bridesmaid dresses when I signed up in April. So when I decided to actually seriously decide on my bridesmaids’ dresses, I logged back into my showroom and saw they had a space in SF to try on the dresses! It’s always better to see things in person is my take on buying clothes… especially such an expensive item as some bridesmaid dresses are. And I have a pretty specific kind of blue I was looking for, so I really wanted to see the color in person, even though they had sent me a little swatch. It looked much better in person on a whole dress!
Though they take walk-​ins, it helps to have an appointment on the weekends as they tend to get booked and there’s not as much changing space for too many parties at once. Today they were booked back to back when I stopped in. Luckily I had booked an appointment beforehand. Micah was really great in helping me because she first contacted me the day before to let me know she would be my stylist and reminded me of my appointment. I also got a text 2 hours before the appointment to remind me as well.
From the street, there isn’t a large sign that you can see the shop, but look for «Hotel Rex» as it’s very close by. Dial 200 when you get to their door and someone will buzz you in to the second floor. They have a clean, neat, hip looking open loft with some changing rooms and couches. I got there early so we waited a bit until our appointment time, but they offered us water and refreshments.
When it was my appointment time, Micah came out to let me know she was running just a few minutes late from the prior appointment but she was pulling dresses from my online showroom and based on my comments about colors she would try to find the blue I wanted. It was pretty nice to be able to see the dresses from online in person… some were definitely not what we imagined and others were cuter than we thought! Micah was helpful in offering suggestions and pulling other color swatches for me and adding any new dresses I liked to my showroom and commenting on the ones we liked.
All in all, a helpful trip with enthusiastic, friendly stylists to see the dresses online in person and decide more confidently in which dress to pick!