Wetzel’s Pretzels

You know, I did give a 5-​star for my first review of this stand. So why the dramatic demotion to 1-​star?
When I came here last week, I was waiting in a long, long line for a pretzel. Then, when it was soon to be my turn to order, their system went down, and they could only accept cash. I got out of line for a second to get cash from a friend when it was about to be my turn, and when I tried to order, the girls at the cashier deliberately acted like I was invisible. My friend had to speak up for me, telling them that I had been waiting for a long time.
So how did they respond? One of the cashier girls went, «Well, she stepped out of line, so if she wants a pretzel, she should go back to the end of the line.»
There must have been AT LEAST 15 people in line.
My friend tried arguing for me (bless her heart and soul), but I just pulled her away to leave, because there was no point in arguing.
Terrible customer service. You don’t want my money? Fine. I’m not coming back, even when there’s no line. Their good pretzels have been ruined by their horrible attitude.

Having just returned from Zürich, I was craving some pretzels and pretzel dogs (a ubiquitous train station on-​the-​go snack). While I’d normally pass by a pretzel stand in the mall without stopping, recent nostalgia kicked in. Sadly, my craving wasn’t satisfied. It was better than the frozen soft pretzels you can get reheated at the movies or a bowling alley, but I’ve had a lot better pretzels at proper pretzel stands before.
Jalapeño Cheddar Dog: It was a huge hot dog wrapped in an ultra-​thin layer pretzel with tons of gratinéed cheese on top. I felt a bit conflicted. Generally, I’m all for lots of meat and tons of cheese. However, I felt a little cheated that there was so little pretzel involved. At that point, why not get a hot dog from a place that specializes in them and then load it with cheese? Also, despite the jalapeños, it wasn’t hat hot.
Pretzel w/​Jalapeño Cheese Dip: Their pretzels seem to be missing that barley malt profile that browner pretzels tend to have. The more dominant flavor in these is yeasty, like those pre-​made dinner roll doughs you can buy in a can at the grocery store. The fact that they are warm and soft were positive factors though. I did enjoy the Jalapeño Cheese Dip; it reminded me a bit of that «spicy» version of Cheez Whiz that they don’t make anymore. About what you’d expect from warm processed cheese dip.

The cashier swiped my poor credit card 5 times. My account was put on hold because of it and I was stranded without it. I went here fairly often and will not be returning.

Rude service!!! The product was decent but the service was absolutely horrible. The staff was rude, abrupt, and had no customer service skills at all. The three women behind the counter need to be trained on proper customer service skills. This is absolutely imperative in the food service industry. No doubt about, we will never come to this location again. The women behind the counter had no compassion towards my children. I ordered two lemonades, a dog and a jalapeño pretzel. My son accidentally spilled his lemonade and I returned to the counter to ask nicely for a refill. After pretending to not speak English the woman said no to the lemonade since it wasn’t their fault. She was rude after I asked to speak with the manager and proceeded to pretend to not speak English. What’s the cost of lemonade to them. Now, because of this we will never come back and we will tell everyone not to go there. Ladies, hope it was worth it!!! A word to the wise, treat your customers like gold and they will be loyal forever and tell everyone to come your way.

The gurl that closed today at 2−21−15 at around 9 was so rude and disrespectful if I wasn’t hungry I would have gotten my money back. Fire dat bitch now. Yo welcome.

I tried this place when it first opened and it was complete crap. I thought maybe it was just because it was new so I waited.
I came back a couple months later and it was just as bad and not up to par with the rest of the Westfield Mall food.
The pretzels were extremely greasy (over the top greasy). You can actually see the grease soak through the paper bag as you are walking away from their booth. The dough for their pretzels and other pretzel products are too drench in grease to taste much of anything but what you could taste is rough and rubbery. The cinnamon pretzel is overly coated in sugar (which I can understand since this is the case for most pretzel places, unfortunately) but there was hardly any cinnamon taste at all. Maybe the lady forgot???
The only positive attribute for the one star is their pretzel dog. It’s also extremely greasy by the way, but for the buck, you get more meat than you do at Auntie Anne’s.
I would recommend Auntie Anne’s (located on the second floor) over Wetzel’s Pretzels. You get a slightly better deal at Wetzel’s Pretzels (maybe a couple pennies) but Auntie Anne’s tastes much better!

My friend had been telling me about how good Wetzel’s Pretzels when we were walking by the mall so i figure that I would give them a shot. Personally, I’ve had salted pretzels before but never really thought too much of them since I found them rather bland like eating bread. At my friend’s recommendation, I ordered the sour cream and online wetzel bits (~$ 5) and was pleasantly surprised! Despite the price for what I thought would just be a simple pretzel, I got a sizable bag filled with mini pretzel bites. The pretzel itself was very good! Nice warm bite of a soft dough. With the sour cream and onion powder on top, it was really quite tasty! Furthermore, after eating about half the bag, I started to get full so it is quite filling too. The only main downside is that the sour cream and onion powder was really only on the top so the bottom ones were more plain. Definitely a nice snack though!

Super yummy — I’m absolutely plagued with a weakness yet a strong aversion for carbohydrates, especially delicious freshly made warm melt in your mouth buttery pretzels which Wetzels (unfortunately for me) pops out like pop tarts.
They also have the best Lemonades & Frozen drinks in Westfield that satisfy Thirst on a hot SF September’s Day. Prices are incredibly reasonable for a sweet or salty craving and this place will probably end up making Annie’s Pretzels on the 2^nd Level go out of business!
Perfect for a quick hunger or thirst fix on a long shopping day or whilst in a hurry to catch the Train!

Their cinnamon dipped pretzel is made of sugar and not cinnamon. I could have sworn I had better memories of cinnamon as a child but now it’s all somehow different. Is it because tastebud had evolved? I don’t know. Wetzel Pretzel was not how I used to remember it to be. Unfortunately.

Love the Wetzel Bitzs! Almond crunch. They toss the mini pretzels with butter and crushed almonds. Today the pretzels were very warm and soft. For $ 5.10, you get a fairly good size bag of mini pretzels. Plenty to share.

Was today opposite day? The pretzel dog I got was 180 degrees from what I’d been expecting — the pretzel part was overdone (to the point of being hard in some places), and the hot dog part was overly soft like vienna sausages. Maybe it’d just been sitting out too long before I bought it? I suppose I’ll try one again in the future, but not often, since they’re approaching $ 5 each. Still 3 stars for the benefit of the doubt and for the cool rezzed woodblock kiosk design.