New Century Inn

Cockroaches. Woke up with cockroaches in my hair! They were on the walls, on the floor, and in the bed. We couldn’t even stay. I woke up my sleeping kids and mother and left immediately. Thankfully they issued a full refund when we presented them with 9 dead bugs.

I would give this place –5 stars if I could! I called at 1 pm to book a room and was told I could cancel if I called in by late pm. The lady was nice. Then at 6:00 pm, I called to cancel and tgis other lady answered and said no I could not cancel. I told her they could not charge my card with misinformation and she said no no no and HUNG UP ON ME! I tried calling back and no one answered. WORST CUSTOMER SERVICE. DO NOT STAY HERE!

Very bad customer service especially with MARY at the front desk. A friend requested late check out at the time of check in but information wasn’t passed on. MARY was rude, didn’t grant the request her coworker promised. Ended up charge extra $ 15 to stay until 2:30pm

IT WAS HORRIBLE. I regretted it once I stepped into my room during that night. Ok, let me tell you my experience. I booked the hotel for two nights from
, since the price was good, $ 70 per night plus tax. Also its profile in
is a three-​star HOTEL, and the reviews are good in the website (I am pretty sure they hire somebody write fake reviews). I was thinking, three star HOTEL (not motel) should not be bad, but I was wrong. It looks exactly like a MOTEL, not HOTEL, both inside and outside. I booked a non-​smoking room, the sign on the door also indicates that it is a non-​smoking room, but when I walked into the room, it smelled like feet. A really strong cigarette smelly in the entire room. So I went back to the front desk to complain about it. They told me that might because of the last customer smoked in the room. But, don’t they have to clean the room after that person checked out? Couldn’t they smell it when doing the cleaning? Finally they didn’t do anything about it. Just left me with the smelly room since there was no room for exchange. But it was only one of the reasons I left to another REAL hotel during the midnight, I just can’t stand for it.
At the beginning, I thought I could just open the fan and get through it for one night. but I was so naïve. Things were getting worse. I found that the carpet, and coffee maker, locker of the door, the bed sheet and pillow were all old and dirty. The locker and coffee maker were rusty. There were lots of small holes on the bed sheet and the pillows. Obviously, they were used for years.
When I decided to stay, I found they forgot to put shampoo in my room, so I went downstairs to get some from the lady in the front desk. She took me to the stock/​laundry room to get some. When I walked in with her, I suddenly knew why there were holes in the bed sheet and the pillows. Walking into the laundry room with her was the biggest mistake I made that night. I could stay there, just pretend I didn’t see anything until I walked into that room. It was smelly, dirty, like a big garbage factory. When I walked out, I realized I can’t stay there for even one minute. So I ran away and found another hotel.
Since I booked two nights, I called them to cancel the second night next morning, but they don’t take it. They told me that I cannot get my refund, even though I won’t stay there. I really don’t have time to argue with them during that day. When I called them few days later to argue, they just ignored me. So at the end, I was charged for two nights without staying there for a single one.
I really don’t understand why there are people giving five-​star reviews to this motel. Did they really live in that place? Living in a car would be better than staying there.

Visiting friends for the weekend. The receptionist was very nice and polite. The single bed room is clean, comfy and quiet. quietness is a big plus to me, and, the free WiFi here is very fast. Which means I can enjoy myself surfing the web in the room without any distractions. The housekeeper will clean the room daily so it is always clean when I get back at night. This is a good place to stay. Definitely be coming back.
BTW, there is also continental breakfast, which I don’t care. There are nearby plazas for foods and shopping.
A 5 stars from me. Simply the place has met my expectation.

I’m only giving 2 stars because, I was able to book the room on Thursday before New Years weekend. I would have given 4 stars but I’m not Asian, yes I said it «they» cater to their own kind and if I was Asian I probably would have given 4 stars.
The desk person was not very friendly, she wanted to charge us more than what I was quoted (75 $ per night) when I made the reservations — I asked for extra pillows and was told they had no more because the hotel was booked… they don’t have extra pillows? — The room was clean but a bit stale when you walked in the door, we entered during the day so had no trouble finding the lights, but we had a light out over the sink and in the bathroom — TV channels are limited but not if your Asian, we turned on the TV and right to an Asian channel. Watch out for the remote as the batteries die very quickly (cheap batteries) You get what you pay for so I guess at $ 75.00 a night you can say this is a 4 star hotel…
We talked with the very nice English speaking housekeeping lady and the light was fixed when they cleaned up the room. Housekeeping was really great hope they give these Hispanic women more than min wages… Oh they did bring us (1) extra pillow.
The NOISE, guess being across the street from an «Asian Nite Club» you get all kinds of «high heels» walking in and out at all hours of the nite — wink wink! and it’s right on the blvd so the traffic sounds as if your bed is right on the blvd… LOL really… The cold December air comes in thru the gaps in the door; still hasn’t been fixed as noted from the last review on 1÷3÷11,. We didn’t take advantage of the «free» continental breakfast — but grabbed a slightly greenly banana for the rode… I’m sure it will be ripe when we check out…

ok so let me preface my stars choice first. i WOULD come back since im a simple guy and dont require anything beyond a hostel really (this is the 3 stars)…or even a tent. but this place just had a couple of erks that got me (minus 2 stars).
i stayed here since no where else was available on new years. i had a wedding to attend down here. i paid $ 85 for friday and $ 75 for saturday. not bad but not your motel6 $ 45 super deal. but i still say its on the «cheap» side definitely compared to a regular hotel room (on average its like what…$ 100+/day?).
PROS:
–hot water comes in without waiting. wow
–clean and tidy
–heater heated up room fine despite the gap around the door (its the beginning of january as i write this). blankets were warm.
–bed was great. i like firm mattresses. these were on the soft side but didnt give me a backache like other hotels.
–fast staff, they know what they are doing and were available. i came in at night, checked in, and was on my way to a hot shower and bed.
–decently fast free wifi internet
–the standard room is roomy. comes with a sturdy table and chairs (i like that). had a big bed all to myself.
CONS:
–draft. whoa big time draft. someone needs to get that gap surrounding the doors fixed! i can see outside light coming in! room loses heat quickly (most hotels ive been in, its hard to get rid of the heat!)
–noisy. keep in mind that the motel is on a busy street. that gap in the door doesnt help stop the sound of the cars either. youll also hear the people walking in front of your room if they are talking
–upon entering my room i couldnt find the light switch, instead the switch next to the front door turned on the fan (i came in at night). had to use my cell phone to scour the room to turn on a light.
–the tv i couldnt find a channel with a non-​snowy signal. theres about 40 channels. am i just used to HD?
–my room shook whenever people walked across the balcony as i was on the second floor
–very hard to find wall outlet near the table, none in plain sight other than near the bathroom. had to dig behind the bed.
OTHER:
–needed to deposit $ 5 for TV remote and keycard. they will give it back when you give their card and remote back.
–need to give them drivers license number (i never had a hotel do this. is this standard?)
–has some small breakfast. i didnt take advantage of it as i had to leave the next morning