Accent Window Systems

I was looking for a company to service the Velux skylights in our home and found Accent Window Systems on the Velux website. It was a pretty small service order, but Tony didn’t hesitate to send out his service guy, John, the very same day. John was courteous, professional, and extremely helpful. My issues were resolved quickly, and at an extremely fair price. I wouldn’t hesitate to use Accent Windows again for my window/​skylight needs and I will recommend them to anyone who needs windows.

We had a problem with the lock on a Semco door. Fortunately for me when I called, John picked up the phone. He had previously worked on our windows, so he remembered me. We set up the appointment, and John showed up on time, did a great job fixed the lock and explaining to me what went wrong, and how we could avoid repeating the problem. He answered all my questions, and even using his power tool opened an screw that I had been struggling with all day. (going above and beyond). Thank you John, and a big 5* to Accent Windows.
Zari M.

John was amazing. I called him at 10am and he was at a customer’s house by noon. The window was fixed within a couple of days and he even saved me money on the final invoice. He was so professional. I would definitely use him again.

A few years after having windows installed in a new house, there were lots of problems. We tried and tried to get hold of Tony, who had originally sold us the windows, but he never returned our calls. Once we FINALLY got hold of him, we had Ryan come out, and he agreed that more than ²⁄₃ of our glass needed to be replaced. Matt and his crew came out, and began replacing the glass. Many of the windows were replaced with no problem. Halfway through the instillation in one room, they discovered that the glass for 5 windows was too big to fit, so they put the original glass back in, and Ryan came back out, and new glass was ordered. Unfortunately for us, they didn’t secure them properly, and on a slightly breezy day, one of the window sections «popped» out, getting glass all over the room, and breaking some of the items in the room. We cleaned it up, put cardboard in the opening, and the next day, called Tony. Matt came out, and put packing tape (that I provided) on the remaining glass sections to hold them in. Two weeks later, during another slightly breezy day, another section «popped» out, again breaking things in the room. Once more, I called Tony, and after a few very confusing phone calls, Matt came out and replaced the pieces of wood (called appropriately ‘stops’), and said that he probably should have put them back the first time. Now we had TWO windows with cardboard in them, as the weather was getting colder, and we were heading into the holidays. The replacement glass finally came in later than we were told, and Matt came out to replace the rest of the windows. The glass was replaced, and after negotiating a decrease in our final payment due to the damage from the two broken windows, Matt left. Both times they were here, I had to go to each room and clean up the mess that was left behind. Tape, sealant, wood splinters, nails… all had to be cleaned up AFTER they left. We are left with a very bad impression of the company. Matt is a very nice guy, funny and personable, but after what we went through, I would NEVER recommend this company to anyone. Ryan and Matt are very nice guys, but the work is incomplete, and the clean up and attention to detail is lacking.

I was reco. by a colleague to this place. I was very skeptical since there were no reviews on Unilocal etc about this vendor. But after talking to Ryan, I felt more confident. After the initial quote, Ryan and Matt came by to measure and give the final quote. When I told them I am not yet ready to sign, they were understanding. Anyhow, after talking to my colleague, I decided to go with these guys. I just had one patio door to replace and once I signed and paid 50%, the door was ordered and it was installed in 2 – 3 weeks (as promised). Matt and other person were very professional while doing the install. Cleaned up afterwards. There was a slight confusion about the final price, I talked to Ryan, he was very understanding. I would recommend them.