Adobe Systems Incorporated

Wow — Purchased Acrobat Pro DC — didn’t install — — BEWARE — first off, if you purchase it outright, they no longer provide phone support. So I used the «chat» feature and I kid you not I spent more than 2 hours with four different tech reps each more incompetent than the next, the last who remotely accessed my computer to try to fix it and nothing worked. They were a mess. Then when I asked for a refund, they said that they can’t do that because I purchased it from a software dealer (academic-​superstore). Academic superstore said they can’t refund it because it was opened (regardless of the fact it was nonfunctional). I called Adobe headquarters in CA and was advised they had NO customer relations dept, only their customer support. I called them and was told I needed to go back to the «chat.» WOW — I’ve had it with this horrible company. BEWARE of this shoddy company. Hope they go bankrupt —

Until now, I’ve been very happy with Adobe products and I currently have a Adobe Cloud subscription for all of the products. My experience with Adobe products dates back to Photoshop CS2. I think that makes me a very loyal customer.
About a year ago I asked to speak to someone in Customer Relations who could help me.
I am 74 years old, retired, on a fixed income and do very little with Adobe products or anything else computer related that represents income. I still work for free as a business consultant for a third part software developer that makes products that run in Photoshop. I also do some teaching for their products and basic Photoshop. (I did make $ 2,500.00 last year doing that.)
When I contacted Customer Relations last year I was given a reduction in cost of the Cloud subscription based on the reasons above.
Yesterday and again today I tried to reach the Adobe Customer Relations people to see if I could get any further cost reduction given the situation I represent. INSTEAD OF BEING CONNECTED TO CUSTOMER RELATIONS I WAS SENT TO NO LESS THAN 5 OTHER DEPARTMENTS!
Until I am no longer able, I would like to keep using the Adobe products. If nothing else it keeps my mind sharp. It just keeps being more difficult to financially afford the Cloud and I can’t stop where I am and keep what I’ve got and paid for while only updating those products that I use the most.

Always been a huge fan of Adobe products (PS, AI, and LR mostly). Keep it up!

Once you subscribe the Creative Cloud membership, be sure to cancel it when you still can! If you don’t cancel it within the time frame, you’ll be charged 50% of the ENTIRE YEAR’S PRICE to cancel it.
They’re very sketchy. Who knew a company with such great products would have such terrible business practices.

Better to have Adobe CS6 Master Collection. Let me explain in detail. Adobe going to the Adobe CC Cloud Software Subscription Service where you have to pay each Month to use their software and if you stop paying your Adobe software stops working I do not like. Plus if you go on any of their Forums they censor what they do not like often even it is on topic related to their products. So others then can not see what everyone really thinks. I have stayed with the Adobe CS6 Master Collection which you own not Lease and I only paid $ 151.00 for which does download from Adobe which has Photoshop CS6 Extended, Adobe Illustrator CS6, Adobe Indesign CS6, Adobe Acrobat and more. Go here to see for yourself.

Adobe created a useful format decades ago and now seems to live by charging for any tiny thing that people want to do with it.
Want to rotate a scanned .PDF image? You can for $ 12.95 per month!
What BS. I can’t believe these guys. Kiss off, jerks!

Customer Support sucks so bad. Cannot believe that a company with great products has such BAD customer support. The chat is not intuitive, the wait time is horrendous, no indication how long until someone will chat with me. Not customer friendly at all. PLEASE change your system and invest into your customer support. Thumbs down for how it is NOW!

Adobe Software is the industry standard. That is why I am perplexed that when they wanted to integrate their Creative Cloud into the social realm, they purchased Behance.
Behance is a great idea, however it is executed horribly! For years now they have struggled to fix the interface which is filled with bugs. Anything you save can at any moment pop back to a default. I had given up on Behance years ago, when everything I wanted to do was either not possible or possible to set until you change another part of that post, at which point your setting will default creating a cartoon leaking dam scenario. Additionally, their customer service… Lets just say they make the Deutsche Demokratische Republik look like June Cleaver.
Recently, after more and more people are forced to use this crappy site due to the expectation for you to have a Behance site by the industry, I had decided to give it another try to see if Adobe Corporate could shake the bugs out that were designed into the interface from the children hired by the start up. Nope! Again there are more issues, the biggest being that it is impossible to post any meaningful multi-​image project without the site logging you out due to time, without a warning and without saving any progress. Even when you hit the save button, that is meaningless because in order for it to save the project, you need to get to the end, fill in all required fields and then publish. Save buttons are meant to save progress up to that point — That’s UI 101! Even banks give warnings that a time out is coming and then reset with any action. Unilocal allows me to write this post while logged in without any issues or kick-​outs. Behance? Nope. The children running it couldn’t think past their self-​centered, ego driven, Trophy Kid, Millennial, arrogance to see how other industries handle these user interface features.
Adobe, do yourself and the world a favor and fire these Romper Room idiot Millennial carry overs from the old Behance, put qualified people in to run it and then redesign the UI without the bugs to make it behave normally and not just for the ADHD, Ritalin popping, Trophy Kids who have an attention span shorter than 10-​Second Tom from 50 First Dates.

I have been a fan and a user of Adobe Products for 15 Years.
If you are using the basic tools you are in the correct place.
But if you are not one of their partners and are trying to use InDesign Server you are on your own. 8 Phone calls, 3 Online Chats, and a splash page request later I am still No closer to finding an answer to my issue, All I want to do is try to use the trial version of their software.
I even tried to get a price for loading it on a server and not a single employee had a clue. They sent me to another company.
Then lets add the 2 – 3 bushiness day reply to our billing issues. Now 16 day later I still have not gotten that issue taken care off.
If I had a choice between Adobe and another creative company that at least called me back and told me to go F&** off I would happily take the alternative.
I know that we are not a huge company we only spend about a thousand a month in our team licensing. But If i want to return my $ 5 socks to Walmart they provide me a way to do so that does not take 16 days and Tie up an Accountant and a CTO for hours.
Thank you for the great products, but your lack of Customer service has turned a once bright company into a cesspool.

Adobe has the «WORST» customer service system ever. I’m not a complainer and I usually see some positive in experiences, but the fact that Adobe has gotten by so long with this horrible service is amazing. Today’s experience has reminded me that I have been appalled at their customer service system for years and never said anything about it. But today the déjà vu feeling about their terrible service is finally spurring me to write this review.
I have been on hold for over 3 hours collectively today — transferred by their Tech Support into oblivion. Each time I ask them «please don’t transfer me, I’ve been on hold for hours» and each time they assure me someone will pick up immediately.
My first issue with Adobe today was that I needed two steps for verification in my account, including an email verification response, even though I already logged in successfully. (Wow, I don’t even have to do that for my banking account but after logging in successfully into my Adobe account, I then have to have an ‘email verification’ login again?) And for whatever reason the email never came through, not in spam nor in junk. It just never showed up. So then I’m not able to verify my account because Adobe doesn’t send me the ridiculous ‘verifying email’ (even though I’m already LOGGED IN). So I call Tech Support for Adobe and sit on hold for an hour. Finally someone gets on after three phone calls, and manually verifies my email address and bypasses the problem.
Then I go into my account to download my previously purchased CS5 Illustrator and at the end of the download, it asks me for the serial number for CS5 and I successfully put it in, then it asks for a second serial number from a preceding version. I don’t see that serial number or preceding version in my account history and therefore I don’t have a serial number to key in. Ugggggh. Now I call again and went on hold for 2+ hours on multiple calls to get to someone at Adobe. Finally after hours on hold, they tell me they can’t help me … only the chat group can help me. So for the 4^th time today I need to tell the story. I’m typing this while I’m chatting with someone from Adobe trying to bypass the glitch … AGAIN. I will start finding alternative products to use vs Adobe. It’s just not worth it to work with them.
The nice person on Chat finally bypassed the issue. So today I wasted over 3+ hours of my day and had to have two by-​passes to make things work properly with Adobe.
On a final note, I find it funny that John S gives Adobe 5 stars after he had to write a social media posting and an email to their top executives in order to get some customer service. That to me is NOT customer service that John had to go to such lengths to get some help from Adobe … and it certainly isn’t worth 5 stars. Come on Adobe … the rest of the world is figuring out how to have good products and good systems for their customers and good support. Can’t you?

I’ve loved the Adobe product for years. I subscribed to Adobe Creative Cloud over one year ago. Unfortunately, I called in October of 2014 to let them know I wanted to cancel my membership. I was informed that my commitment was an annual one (although I was uninformed of this when I signed up).
I was then «given» two months free membership for staying with the plan through the end of the year i.e. free January and February of this year.
I contacted Adobe today to cancel my membership and was informed that I would have to pay a $ 250.00 cancellation fee since the annual membership automatically renews.
Again I was not informed of this.
I told them that they could cancel my membership without a fee or they would hear from my attorney. I was then told that my membership was cancelled without a fee.
I believe that the way this was handled in all instances was meant to keep me «on the hook» and that I was deliberately deceived by Adobe.
I will never buy another Adobe product again as a result of the way that I was treated.
I strongly suggest that you be very careful with these people. They aren’t to be trusted.

Do you think the cable companies are bad? Then do not subscribe to Creative Cloud. Ever. Don’t even get a trial.
You will be used and abused for your money. They will not inform you of approaching renewal periods. They will not tell you that your subscription is about to go up by 75%. They will just charge you. Good luck getting a refund.
If you try to cancel, they will essentially refuse to cancel your subscription until you accept one of their offers. If you try to cancel early, they will charge you a HUGE sum of money. I tried to cancel a few months early because they doubled my subscription fee (apparently I had some ‘deal’ that expired that I was not aware of). When I asked to cancel, after refusing their offers, he said I must pay the cancellation fee.
Guess how much the cancellation fee was? $ 150. I refused, and he then told me I must not have read the terms of service and that I must pay the fee. I continued to refuse and he continued to offer me MORE packages. This is extortion.
«If you don’t accept one of our better deals, I will pull out the terms of service and make you pay $ 150.»
This is the thanks you will get from Adobe for being one of the few to actually pay for the software and not pirate it like 90% of people do.

I was able to visit a buddy who works for Adobe in downtown SJ. The buildings are very nice and well kept. Looks like a terrific place to work! Plus, I also here you can park there after hours for a nominal fee.

prepaid 1 year Illustrator and Photoshop
These dweebs can’t seem to verify my account so after 5 days of going back and forth I’m now down to one day left without being able to ‘verify’ my account and it will just seize to work.
HOURS chatting and phone calls, uninstalls reinstalls, removing files, writing in weird codes for the technicians to NO AVAIL. Creative Suit SUCKS. Give us back our hard copies so we don’t have to deal with you bozos and all your technical issues/​memberships. its just not working.

Hello,
I live in the Axis building in downtown San Jose. My unit faces south bound and I can see all the way to highway 280. What happened to the four orange circles at the top of the building? I have gotten quite used to seeing them and their timing. They used to turn off at 11PM. One of the fans never turned, the others did. It was an iconic view for downtown San Jose and lots of folks in this building miss them. I don’t use your product and I could care less about all of this negative ratings. For me, just bring back the lamps!!!
Thanks

I am often at Adobe because my best friend Kathleen W. works here. I also have a handful of social connections here, from marketing to the store on the first floor.
In terms of the company, I love Adobe! Who can deny the robust creativity that comes from Adobe products? Photoshop, Lightroom, Illustrator, and InDesign are just some of the amazing tools I use to help my small business grow — and the creative cloud services are fair and full of value.
As somebody who knows few employees here I can tell you this is one of the best companies to work for. Adobe really cares about who works for them and supports them professionally and through the community. The activities and programs (like Yoda or ²⁴⁄₇ gym access) are just great.
** PROS **
+ Great food at the café! No need to register as this area is open to the public. (the Store is really nice too and has many amazing pieces of promo merchandise)
+ Visitor parking is ample.
+ Near Guadalupe River Trail and other really nice Downtown SJ restaurants, businesses, and recreational activities
+ The cafeteria food vendors make delicious food — and they’re more or less fairly priced too.
+ Creative decorations and art displays in the lobbies.
+ Near HWY 87 & 101.
** CONS **
— The park outside, while very nice, has a few solicitors and homeless people.
— The company does have some questionable business practices that you’ve probably heard about in the news, but overall I really respect the culture here.

I guess Adobe isn’t really popular due to its various policies over the years, charging for its software in the hundreds and recently switching to subscription.
However, I have to say, Adobe is doing some really amazing and technological things. I want to address the subscription first.
Although for a person who is used to having a copy of Photoshop, and owning it, it seems really silly that you now can ONLY buy a subscription to use it and pay on a yearly basis. However, this is actually a great idea and in the end wins for the consumer.
Imagine a small business doing advertising or marketing campaigns who is used to paying $ 799 yearly for Photoshop, and Photoshop coming out with a new, amazing feature they would have to buy it again. This is because their clients would want the latest. So basically their last year’s investment of $ 799 is now totally useless and they have to re-​invest. Let’s not get into the whole ordeal of writing it off as a business expense, blah blah … in the end this is not favorable. Now, if they only had to pay $ 100 a year for a whole year’s use of Photoshop and it gets updated whenever it gets updated and everyone who has access that year has the latest updates no matter what … well you can see how it benefits the firm. Or even an individual graphics designer who wants the latest and greatest.
I think this is a great move for Adobe.
Also, Adobe is doing some AMAZING work in the field of marketing, online advertising, animation, etc. There is a reason why it is a dominant force in a virtually unopposed industry. You can make animations /​people /​pictures talk with a few simple steps, and your file and format translates across all of the devices you own and you can work on it anywhere you can connect to the internet. How cool is that?

If there was a competitor in this market I would jump ship faster than my screen refreshes.
I have bezier dreams of pixels dancing and my thermometer reads in Kelvins. If I could project my brainwaves in full spectrum RGB gamut then I would tell adobe where to put their software. I have purchased every version of Photoshop that was ever made. Before Adobe consumed Macromedia I preferred Freehand to Illustrator and owned every version of Flash and Illustrator in existence.
Monopoly is a game, but also an unfortunate reality. The power to extort the digital community is what Adobe does best. Every two years I blindly upgraded my software for no other reason than compatibility. The new features were not the selling point for my purchases, no.
I only buy this like crack because I need to open files in the latest version. Can I save an In Design file down to a legacy version? Heck no. I have no idea what the features that were introduced in the software, I could care less. I just want to open the files, and for that I paid dearly. For years and years.
And Adobe figured out how to make it even worse! They decided to abandon issuing new releases of software and only sell through «Creative Cloud».
I am bitter! After upgrading both PC and Mac versions of software year after year, they left me hanging. Now anybody can just come in and pay a monthly fee, regardless of the thousands of dollars that I invested. They tried to sugar coat it by giving me a year for only $ 19.00 a month before the inevitable $ 49.00 monthly fee. They lied to me and said that this offer was only going to be available until August. So I sign up, play by their rules.
What does Adobe do next? Change the rules. Instead of raising the fee to $ 49 as promised they are still offering the subscription to previous customers at $ 29 a month. So I bought this software that I did not even want under the pretense that I was going to eventually need it — and that it would be cheaper to get it before the price went up.
Adobe sprinkled a little salt on my wound. Now that I have started my introductory year I find out that I could have waited to start it when I actually wanted to use new software? Yep.
Adobe seems to care less about their customers, only their credit card limits.
Oh the lies. I wish that gamma correction skills did not rely on the Adobe and their Monopoly money.

Worst customer service EVER! My Photoshop stopped working (would freeze every time I tried to edit a photo) I tried the online chat support they had after reading about all the frustrated reviews for their horrible phone support. Wasn’t good here either… After waiting for a long time (I was number 37 in line) I was told they can’t help me and the support guy just signed off! I spent a ton of money on the product and it just doesn’t work properly and this is the support? If they gave a damn about their customers (which they clearly don’t) they would read these reviews and do something about it. YOU SUCK!

Went for an interview here yesterday and OMG. what a bunch of hoity toity’s in there. The company prides itself on providing innovative and creative products to make the world simpler and less complicated. Well, their employees don’t exude this! My interview went OK and I’m sure I didn’t get the job because I’m not stuck up enough.
I refuse to give up good customer service to make a buck here & there. No way. I couldn’t believe what I heard from the interviewer whose name was Anne by the way. Ugh. I was disgusted. And no I refuse to dress slutty to get a job. I went to college and worked my way up. Dressing slutty is out of the question.
I wish the parking situation didn’t suck either. They didn’t validate & I paid for it myself. Another negative thing that happened that day but… I’m glad I went to the interview. Now I’m determined to find or create a better alternative to Adobe products. I’m considering not using my Creative suite or anything optional by Adobe if I can. Their stuck up attitudes left me shaking my head. I think other Unilocalers should know this too. Think twice before you buy this company’s products. I know I will.