AT&T Store

DO NOT come here if you’re going to open an account with AT&T, they STOLE $ 117 from me because one of their employees messed up they tried to make me feel like I was lying and I never got my money back. The manager doesn’t do anything and instead of simply refunding me the money when I had the receipt they made me wait for a week until I ended up loosing the receipt to it. AT&T makes a lot of money as is I don’t think it would have killed them to refund me. Also the guy there told me I couldn’t get an iPhone 6 (when they first came out) because I ‘Couldn’t make payments on it’ but when I went to the AT&T store on Capitol I was allowed. Completely unprofessional and they clearly don’t know what they’re doing.

I have been using AT&T for years, n I had my best service here. I came here several times to questions about upgrading my phone. They explained to me so patiently and demonstrates on paper to me for the different options I can choose from. So I finally understand the plans and I got my new phone. They even gave me the offer of 15g data instead of 10g for the same price. I m so appreciate them to telling me that. Later, after I used my new phone for two days, I found that I don’t like it, and went back to exchange a another one. They were still very nice to me, answered my questions, and gave me useful advices. Will definatelly come back n recommend this spot for my family and friends!

Just had a big issue with the AT&T «authorized retailer» in Eastridge. The place is not an AT&T corporate store. It is owned by MS Wireless of Union City and this company has a lot of complaints with the Better Business Bureau.
Last night my mom was talked into getting new phones for her and my sister and was told she would only be charged the sales tax. She was not given a print out of the new shared data plan.
I went with her this morning to speak to the sales rep, Jeremy (though his name tag said Glen), and transfer her contacts and pictures. I found that she was being moved to a plan that would only have 300MB of data shared across 2 new smartphones and and a 7″ tablet. Each additional 300MB of data in a month would have cost her another $ 20. Also the phones were NOT free with a charge of tax only, they were billed on her cell bill over 24 months (totalling over $ 1000).
I had my mom void the sale and the salesman charged her $ 35×3 for a restocking fee. I had Jeremy call his manager (Nick) to complain about him not making full disclosure and ask the restocking fee be waived because of the deceptive salesmanship. He refused. Jeremy processed the restocking fee and then refused to void the trade in for her old phone and tried to KEEP THAT TOO. Thankful I had picked up the phone from the counter already.
The salesman then called security to try and get them to keep me from leaving and take the phone from me. They could not do anything as I only had my mom’s original phone not any unpaid-​for merchandise.
We had to go across the street to the corporate AT&T store and get my mom’s phone reconnected and get her original contract restored. She will of course contest the charges on her card.

If choose 0 stars if I could. We were standing at the register ready to purchase 3 phones on our family contract upgrade.
We simply asked if there was any way they could throw in some covers or waive any fees (~$ 36 activation fee/​phone), since we were offered free covers and extra chargers at Costco. Yes, I understand that not every location can throw in extra offers. That is NOT my problem. It was the attitude with which we were told that they would not be offering anything.
«I’m not going to lose money by offering you a free cover.» –manager Nick (I believe).
«Do you know how much money I’d be losing if I gave free stuff to everyone?»
It goes on and on with the bad customer service and punitive insults and us taking our purchases elsewhere…
Don’t go here if you support businesses that deserve your business.

Worst customer service I’ve ever received!!! The manager Alfredo as well as the worker were so rude, to the point where I was debating on cancelling my plan. I got home and called customer service 100times better! If you’re having problems with AT&T go to a different location, not eastridge!

After getting this message from At&t «You have used your 200MB of data from your plan. If you need more, a $ 5/​100MB data pkg is available, call 611. Tip: Wi-​Fi data is unlimited». I came to this store and showed them the message in my phone, after a 10 minutes restarting the computer the agent said $ 10 is the minimum I have to pay, then another guy showed up said the same thing. I told them I would make this purchase through the call center 611, they said I would WASTE my time if I do so. I dunno whats more clear in this situation, the auto message from my phone or their knowledge of product and services. Frustratingly i took off and successfully paid $ 5 for my required service thru 611. This is not the first time i received bad service from this store.