Carl’s Jr.

One of the slowest Fast Food restaurants I’ve been to. First, they don’t have a drive thru. Second, the employees at just so SLOW. How can this place be called a fast food restaurant? Horrible place. This restaurant doesn’t even deserve one star. For as long as I waited to even order my food and the wait to receive my food, I am not even hungry anymore.

I like Carl’s Jr. in general but this is a poor one. On the day I visited they were out of 4 kinds of soda plus iced tea. I asked them to refund the cost of my drink since there was nothing I wanted. This process took several minutes and involved 4 different employees, each of whom had to 1) have it explained to them TWICE what the problem was and 2) ask me over again why I couldn’t just pick a different flavor. At some point in the process the original cashier apologized and explains that it takes «a week or two» to order new soda. What, so this poorly run restaurant is going to be without half the standard types of drinks for a week or two because Management didn’t notice a supply problem until customers started complaining?
Even worse, I saw management giving the same run-​around to other customers after me. You would THINK that a restaurant that’s out of several popular items would understand that customers are going to complain and would be ready to refund their money quickly when asked. But no, every single customer after me who complained about not having a suitable drink choice had to go through the same process involving 4 different staff members arguing for a few minutes about if and how to refund their money. Either the manager is a complete idiot or thinks all the rest of us are. Or both.

what can I say about this place this is one of the slowest restaurant I ever went to. this place doesn’t have drive thru but still this fastfood restaurant service is really slow… I ordered one burger combo with fries and drink and it took them 25 minutes to get my order ready and the guy who was standing on cashier he was very rude. this place can never get any batter…

I just came from this location and I wanted to try the new promo. The «double x bacon western bacon cheeseburger» 9.27 combo. They gave me cris-​cut fries when I said I wanted regular and when I got home I checked the burger and it has ONLY TWO pieces of bacon. Come the fuck on. Fucking pathetic, roping people into the new promo and overcharging them and I get pathetic product.
I’ll try a different location next time. Fuck this location.

«I’d like a spicy chicken sandwich and a side salad please.»
«That’ll be $ 7.18»
(Hmm…the menu says $ 1.59 for the chicken sandwich & $ 1.69 for the side salad.)
I called the cashier out on that. She corrected it. «$ 3.38 w/​tax.»
(Ok, sounds about right.)
I look over the receipt. $ 1.59 for the chicken sandwich, $ 1.79 for the side salad, plus tax. At this point, I’m not going to gripe over an extra dime, but you do the math. I don’t even think the cashier was any bit sorry about the first error.
I only write reviews about exceptional businesses or places that people should stay away from. This is unfortunately the latter. In case you need to know, the cashier’s name was Melina, but I have a feeling this is not a specific cashier problem. Hope this helps someone else on a late night snack craving.

its not the best carl’s jr, that’s what i gotta say, it has no drive through, its not a good location, there’s always traffic at Jackson and Alum Rock Ave, if I had to pick a Carl’s Jr, I would pick the one of Calaveras Blvd in Milpitas.
one time I went there and had old fries, what the hell man, this should threw away, not given to a customer who got a meal, not the best burgers either.

I really didn’t want to review a fast food place but since I come to this exact location more often than any other fast food place, I figured I would let people know of my experiences here. First off, it’s Carls Jr., nothing more, nothing less. Chances are if you had Carls Jr. somewhere else before, it will be the same exact thing. This particular location suffers from no drive thru but makes up for it by being open until midnight. That is both a blessing and a curse because while it has late night dining hours, during the day time this place gets ridiculously packed. I have been here on more than a few occasions where I had to wait up to half an hour for my food. Secondly, its neighbor is a Chinese place, a good Chinese place, but it ALWAYS smells like fish. Coming into the parking lot you get this overwhelming fish smell. Overwhelming to the point where you either can’t decide whether you want Carls Jr, or the fish, or you just kind of lose your appetite all together.
Then there’s the food. I am actually pretty fond of Carls Jr. food. I find most of the numbered items on the menu are pretty good. I really enjoy the Big Carl for its sheer meatiness, the jalapeño burger for its tasty spice level, the portobello mushroom burger because those mushrooms are just so delicious, and the chili cheese burger because Carls Jr. chili is pretty good and under rated. I find it to be better than that of Weinerschnitzel. What I don’t like is most of the new burgers they bring out every so often that try to be that «something new and different «burger but usually fail miserably. In my opinion I say just stick to the numbered burgers on the menu. Also, their .99 cent spicy chicken sandwich is probably the best value fast food item around.

First Impression: The first thing that lite my eyes were the $ 6 burgers! This is the only fast food joint that has Criss Cut Fries that I know that’s around the area. Their Avocado Burger is one of my favorites. They also have Salad Wraps that not too many fast food places have. For some reason this location smells, and I don’t mean like food! Their fountain drinks are not that great either, they are always watered down or maybe they don’t refill it as often. They don’t clean much either, let’s just say the employees need to do a better job to keep everything organized and clean. There hasn’t been a day I came here and didn’t either see a bum or someone begging for change! This just proves that you will never escape the ghetto even when your trying to eat at a place that I consider to be more pricy than others. I don’t want to to forget to mention they don’t have a drive-​thru?! WTF? That’s just FAIL!
Last Impression: I only gave 2 stars because of the huge burgers and the Criss Cut Fries, other than that this place would be too scary for me to go by myself.

The food here was awful! The burgers were burnt! The oil they used was old because the fries and onion rings were rancid! We will not be going to this Carls Jr. again!

While the lines and the wait is long to eat here, it’s good for a fast food place. The staff is friendly and the prices are only slightly higher than McDonalds. The .99 spicy chicken sandwich is great. It’s actually spicy. I’m used to spicy foods so I don’t chicken out with a little heat. It’s a good lunch option for cheap.
The burger with mushrooms is really good with fries. The drink sizes are large. Overall it’s a good place to stop for a quick and inexpensive meal that’s better than most fast food places.

No drive thrus!!! Closes early. And poor costumer service

The service and the attitude to the manager is very bad. Won’t go there again

This is BY FAR the worst CJ I have ever had the displeasure of going to. I actually walked out after standing at the register for 10 minutes (this was the peak of the lunch rush at noon). It was not only the waiting that made me leave, but the condition of the place. As I stood wondering if anyone actually worked there my eyes fell upon a plastic container of bacon. It looked as if it was the original strips from opening day! Flys buzzing around it, yet not even they would land on this science experiment.
I am glad that they did not come to the counter in retrospect. This place should be shut down and the owner should be ashamed!

This is by far the slowest Carl’s Jr. in San Jose. My order took 40min to complete. I stood waiting for a cashier for 10min and finally an empoyee «who was going home» took my order. It took another 30min to get my order to go, but I had to inquire with the cashier/​manager to get it.
$ 6 Burger was ok, fries over salted (like most Carl’s Jrs), coke was flat

Yeah, I’m reviewing this Carl’s Jr, and I’m not the first one.
order: Number 2 medium size with criss-​cut fries, and a chocolate shake.
(3700 calories if you are wondering, I was hungry.)
Got the cup for coke, but coke had zero syrup. Got Dr. Pepper.
Got the shake five minutes later after I watched the lady who took my order make the shake. Cup is see-​through, so I noticed that she only stuck the blender an inch and a half into the mix, blended for 7 seconds, and handed me the shake like I should kiss her hand for even taking the time to turn the machine on. I sucked an inch and a half of chocolate milk, and two unblended scoops of vanilla ice cream through broken straw in one minute seventeen seconds.
When I walked to the trash flap to throw the shake away, I noticed that my burger was sitting on the «ready» counter. I watched the burger, and my breathing became more rapid.
Two men ordered since I had. They were now receiving the food they had ordered, including a load of criss-​cut fries, the creation of which I witnessed, from bag to fryer to strainer to warmer to scooper to box to bag to hand to hand. Those were meant for me.
I saw the team of 4 women produce two large chicken salads, two cherry milkshakes, 3 more orders of fries, and several burgers. All the while, my burger was in ready position, waiting for a bag, waiting for some attention. In this time I had received 4 looks from the woman at the counter, each of which was a look that said: «I know what is happening here, and I will wait until you explode before I touch that burger, I have all the power, oh, and I know those were your fries.»
Long story short, twenty minutes after I noticed my ready burger, and 4 customers behind me come and gone, I strode to the counter and said,
«I would like my money back.»
My fair lady behind the counter had begun punching keys on the register before I opened my mouth. I let them keep the money for the shake, she handed me the remainder of my cash, smiled, then reached back, scooped up a bunch of criss-​cut fries, tossed them and my sandwich in a bag with ketchup, smiled, and asked, «Do you still want your food?»
food was good, two thumbs up.

I try to cut back on the fast food, but I’m not too good for it either.
Here’s the exchange with «general manager» behind the counter while ordering my food.
Me: I would like a 6 Dollar Burger… just the burger.
Her: Original or other?
Me: Original (if I wanted a guacomole or bacon cheese, yuck I would have said so)
Her: For here or to go?
Me: Oh, I would also like a SuperStar.
Her: (looking and sounding irritated) For here or to go?
Me: To go.
Her: Would you like cheese with that Superstar.
Me: yes, please.
Then, were they running low on lettuce? The Six Dollar Burger came with one wimpy thin piece of lettuce. You would think this store would make it right, since there is no drive-​thru.
What can you expect from a Carl’s in the ghetto? Oh, and for some reason, it smells bad near the back of the exterior of this store. Also, some weird scientology place hidden right behind and some guy passed out lying on the lawn. Ewwwww. Not coming back!