Cervantes Hector L DPM Foot & Ankle Center

Dr. Hector Cervantes is the most fantastic podiatrist you could visit in Silicon Valley and I have been visiting this office for years!
I was warned ahead of time that his practice is super busy so I made sure to arrive early to ease the office flow and it looks like it worked! As busy as his office was he took me just a few minutes after my appointment time! The packed office is clearly reflective of this doctors skills and dedication to helping the community. I have seen him now multiple times for both injuries and cosmetic procedures. I have recommended him to my entire family and friends because honestly, I would not trust anyone else to touch my feet! He is clearly a seasoned doctor, reflective of his numerous awards and certifications, in addition to the fact that he has been practicing for over 20 years! I fervently disagree with anyone who has anything negative to say about him or his practice, moreover, if you have any issues as to insurances paying thats NOT the office’s fault! If you should be upset at anyone direct your attention to your poor choice in insurance premium! He genuinely cares about your well being, if he tells you to have a certain procedure or to re-​visit, its more than likely for your own good, and unless you’re a doctor your opinion on the matter is irrelevant!
I am actually due for another visit this month I will be sure to update my review! All in all, I definitely recommend this podiatrist! (ps! he is board certified! thats always a plus!)

FIVE STARS
I love Dr.Cervantes.
By far the most genuine honest and kind doctor I’ve visited. I have visited him on multiple occasions within the last four years and am in awe at the other reviews.
I have only visited his Mckee office near regional medical center.
I have played volleyball all my life and when I broke my ankle I visited Dr. Cervantes. He took X-​rays and put a cast on, put on crutches and I was healed faster than I thought!
In addition, I had this painful white circle on the sole of my foot. I got the first available appointment. He told me it was fungus that made it extremely painful to walk (probably from the gym showers. Yuck) He have me options of these gel liquids that I would need to apply for a couple weeks or an injection (wasn’t covered by my insurance but a nurse came in a warned me about it prior to the injection). I chose the injection which was painful, but the next day I was back ok my feet without pain.
Just a heads up, He is very busy so make sure to have extra time for your visit but for his help the wait is worth it.
I highly recommend Dr. Cervantes for ankle and foot pain. I have sent all my friends there and they have nothing but great things to say about him!

This doctor fraudulently claimed insurance not only Medicare, Medicaid, Medical, HMO, but also PPO. His surgery left his patients crippled. I referred my faculty advisors to him and now 2 faculties advisors had to be 1 year leave because of the surgery he performed left our 2 faculties from UCSC crippled. :(:(
Don’t buy into his sugar coated actions and sugar coated speech. Now, trust me, he even abused his patients time, money, and performed procedures that are detrimental to his patients’ care and well beings. He has an office ALSO on McKee, but the same old inefficient, rude, dangerous Hector Cervantes. No brainer, his assessment is. He is very callous and NOT efficient in providing foot and ankle care to patients – from Diabetes to Neurological.
I have referred people to him because some said he was great but yeah, he was great at «crippling people» from orthotics to surgery. This office WHETHER ON MCKEE Road or Jackson (HE HAS MOVED AROUND HIS OFFICE BUT SAME OLD INEFFICIENT DOCTOR) This doctor Hector Cervantes is a Joke.

If i can give him even lower than a zero i would. Terrible doctor. Doesn’t even try to find what’s wrong with you. He’s all about the money. If work is done on you it’s done by some intern he doesn’t pay. Just charged a lot of money to the insurance for things he didn’t even do. And if you do get an appointment don’t even think you get attended quick. Four hours waiting for a scheduled appointment. Pretty sure those awards in his office or his waiting room were just bought fakes. Don’t waste your time or money. Get real help.

I saw this guy over 6 months ago, so i’ll try and rehash everything as best as possible.
I ran last year’s San Jose Rock n Roll ½ marathon and unfortunately, the following day, I could not stand on my left foot. I thought it was just a bad shin splint but the following day, the pain only subsided to a 9.5 out of 10. I called other foot doctors but this doctor was the only one under my plan that was able to take me in fairly quick.
I had my concerns due to the sketchy area but I was desperate. The first day there wasn’t bad. The doctor evaluated, did some x-​rays, gave me a prescription and wrapped up my leg and gave me an immobilzation boot. He said to return in a few weeks. I told him I wanted a custom orthotic and that I would get fitted for it.
My 2^nd visit, I was told 9 am but when I came inside, the workers were whispering. They said the doctor wouldn’t be available until 10 or 11. WTF! I took time off work. They said they left numerous messages on my cell. I never got them. They recited my # and took down my wrong phone #!
Anyways, moving right along, this is where things get a bit sketchy. Now I work in the medical/​health profession so i’m totally aware how doctors will rack up unnecessary tests to make money. I specifically told him I wanted to get fitted for my orthotic but he kept putting it off (more unnecessary wrappings etc). More visits = more copay etc.
Also, instead of simply billing me at the end for my services, they actually want cash right then and there. No credit cards, nada. It’s just ghetto b/​c I think patients don’t pay. I had everything documented and the #‘s were not adding up. I called the front lady and she was clueless. They acknowledged the financial mistake but it gets worse.
I was told my orthotic would be covered by my insurance. I know I should have checked with my insurance (my fault) but they told me repeatedly that it was. Well it wasn’t 350 bucks, not a single dime b/​c I wasn’t a diabetic (go figure).
I called them asking for some type of discount but they refused. I even point out another discrepency with my payments and they credited my account based on their mistake. I felt like a flipping bookeeper/​accountant with all my stupid receipts. They have nothing in their system. It’s all stupid receipts and not much documentation.
Oh, and the orthotic doesn’t help one damn bit, fyi.
Here is the best piece of advice. If you have a tear in your tendon (like I did) or a stress fracture, all you need to do is go once. They’ll do an x-​ray, get you an immobilzation device and some pain meds. No need to waste your time going multiple times for a «follow up» when all he’s doing is stupid tests to rack up money and procedures that may not be covered by your insurance.
Two words: Absolute Joke.