DGDG Buy Center

I cannot say enough about the service, friendliness and all-​around trustworthiness of the crew at DGDG. I went to get an appraisal on my LX470 with the hopes of selling it. Not only did I accomplish my goal, but the service team ensured a flawless and comfortable experience and transaction. My ultimate offer was more than fair and I was so pleased with the outcome. Henry was the associate helping me through the entire process and not only was he extremely professional, but he was SO kind and so thorough throughout the entire process. My experience was so personalized that even the GM of DGDG, David, ensured that all of my needs were met and I left with an offer that I was happy with. Saying that I’m a happy car seller is putting it lightly! THANK YOU!

I never thought selling a car would be such a good experience! Jeff helped me sell my car and the whole process took only an hour. Jeff and I went through the paper work step by step, while Jeff explained everything about when I’m about to sign. And inspection was done in 15 minutes! Jeff offered me a very reasonable price for my car so I was happy. I would highly recommend working with Jeff at dgdg if you’re selling your car =)

Went in for an appraisal for a 2006 Mx5 Sport Manual.
Jeff helped me and had given me an estimate of the value I could get. (Up to 8k).
First he took the car for a test drive. After the test drive, a technician looks at the car. After the car is inspected, the next step is to put your car to auction. Right there and then, you must decide whether to go forward with the process. (To move forward, means that you are intent on selling your car) Although I was nervous that I would get a small bid, Jeff assured me that he would do everything in his power to get results in my best interest.
I ended up selling my car for 7250. (Kbb is 8k. Not bad right?).
The whole process takes about 2 hours. The paperwork takes the most time. Jeff is awesome and is a man of his word! Talk to Jeff!

They contacted me via my Craigslist ad, despite my ad clearly stating «do NOT contact me with unsolicited services or offers».

They’d guys suck. They quote me a price a low price yesterday afternoon saying it’s the current market price then after I take the time to drive all the way they do a bait and switch and offer 3k less. Needless to say I’m taking my cat home!

I really wanted to have a 5 star experience here, based on the other reviews. Now that I’m back home after waiting and being subjected to brow beating for 3 hours, I’m left with a general disgust for the place. Plus, I think the good reviews here are staged. They’re just too perfect.
My experience went like this; I played phone tag with Bobby for a few days, then finally spoke with Henry. He was pleasant, made me an offer that sounded too good to be true (I know-​1^st warning sign). We made an appointment, but about an hour before the appointment I called to say I’d be about a half hour late. Henry told me that he was called away and wouldn’t be there (who doesn’t break an appointment without a call? (2^nd warning sign)) So, I go down there and meet with Jeff. He confirms Henry’s price, but then the big writing on the piece of paper comes out, and within 3 minutes, he decides it’s probably worth more like $ 2K less (3^rd warning sign). So now he has to inspect it. He comes back and tells me about a few problems, and he’s got overblown more than full retail dealer repair costs written down. ($ 750 to replace valve cover gaskets on a V8? 4^th warning sign) At this point I’ve been there for 3 hours, and he still won’t give me a price. He made a few pretend phone calls, says he’s working really hard to get me less than I wanted. Nobody’s getting back to him blah blah blah.
Fed up, I take my keys and leave. I drive a few blocks and decide to call David the manager. (notice that in all David’s responses here, he always apologizes, but never says he made it right.) So I talk with David, and even though he had previously called me, he pretends he doesn’t know who I am. (You know, he’s got 14 stores, a buzzilion sales guys, too important to remember small details) I have to describe every detail to him, he pretends to be looking things up on the computer, but I can hear him driving. Earlier, he asked me if I needed help in the showroom, he saw my truck, he saw me waiting around for 3 hours. Is he really that dense, or sharp like a shark? He finally tells me the price, and I realize that I’ve been subjected to abuse for 3 hours for the same price I’d gotten at 2 other dealers. At least I finally know what the truck really worth.
I guess the worst part of all this besides wasting my afternoon, is being subjected to all of the BS I had to listen to. They play this calculating game so they wear you down over time. Everything they say to you is designed to do something to you. And the longer they have you listening, the better chance they think they have to wear you down. Even when I was sitting at the guys desk, there’s a small sign over his shoulder listing all the reasons you’re better off selling your car to them. It’s a non stop barrage of hard sell marketing.
After all of this, I’m glad I’m not giving them the chance to make any money off of me.

Thank you Jeff! You were honest and fair… we will be back!

In a world of questionable and suspect customer service at times, Mike, Irene and the entire team at DGDG made selling my car a pleasant, hassle-​free experience.
From the moment I walked in the door, Mike made sure that all questions were answered and every detail was covered. He especially did a GREAT job of communicating and keeping me in the loop throughout the process.
Lastly, the price they gave me was very fair — making my decision to avoid selling on CL a good one.
If you’re thinking of selling your car, think no more! I would choose Mike and the team at DGDG every day of the week and twice on Sunday’s:)

I sold another one of my cars… AGAIN to Bobby Egan and like the first time, amazing customer service! Also, after selling this car, I had realized over the weekend (while they were closed) that I left a few of my personal items in the car. I called them, they found and held it safe for me, which showcased that they are all honest employees… a huge plus to me.

This review is for (Mike sales person) and (Irene Manager).
Posted on my car on craigslist for about 2 weeks until mike sent me a email to come in and check my car out. Over the phone he gave me a great price quote for my car if it was in excellent condition. I didnt want to waste any time to come in and not like what i got for it. so he gave me a quote on the phone which i liked so we didnt waste anyones time. Thanks you guys for the deal.

Ok so I had a bad experience when I first went in yesterday but the salesperson Irene and the manager David have made it right. I feel like we were able to come to a good compromise that worked for each side (not happy but satisfied, which is all I had went in expecting). Given today’s experience, I would definitely go back. I felt like today, I had the dgdg experience that was as nice as when I leased my electric fiat. Once we talked about everying, I feel like I just came in on a bad day but I’m happy that both the salesperson and the manager cared enough to reach out and talk to me. Once David explained what happened, I understood and I explained my impression and we each saw the other’s point. And both David and Irene owned up to what happened. Their positive attitudes really helped work it out.

I recently decided to sell my low mileage late model BMW. After posting ads on Craigslist and talking with a couple of dealers I got a call from Jeff Howery. He listened to what I was trying to get for the car and explained how they worked and what I could expect. After a while I decided to go in and have them evaluate my car. They did a pretty thorough job but I ended up getting a pretty fair offer. We did the paperwork with the help of Bobby Egan the manager down there and I was out of there in no time. I wanted to write this review to share my experience and say that I feel I was treated courteously and fairly. I would definitely go back if I want to sell another car, even though I am a good 50 minutes drive away from their business.

The usual car sales slimy setup. I went in after discussing my car’s value over the phone with representative named Irene. I show up and am told the person has stepped out for the day! She hadn’t even bothered to inform me! So I am sent to a guy named Jeff who steps out takes pictures. My car has some scratches which need repair. He goes on to tell me how tires are worn out and car will need brake pads. Isn’t this a place to buy used cars ??? I start wondering. The guy takes it out for a drive and gives me lectures on car standards !!. In the end tells me repairs and new tires will cost $ 2000 !! So much for buying used cars. I might as well have bought a new car from dealerships next doors, showed up and even then he would have found faults with the car. Stay away and save yourself an hour of the typical car sales slimy experience.

Jeff Howery provided a smooth, easy, and quick experience of getting out of my 2015 Dodge Challenger Scat Pack! Thank you Jeff for making it a pleasurable experience with the DGDG Buy Center!

Jeff was very honest with me and gave my good price for my santa fe
Thank you jeff for your help

David, Bobby, and Jeff —
THANK YOU.
You and your team were incredibly attentive and promptly responsive during the entire process of selling my car. You made me feel comfortable with my final decision on a bid price, and were flexible and understanding when it came to scheduling my appointment to fill out the paperwork.
The actual paperwork process seemed effortless and seamless on your part.
I was not there longer than 20 minutes, and all I had to do was sign my name on a couple of papers after you thoroughly yet simply explained the details of each one to make sure I understood every detail.
The entire process from inquiry to completion was a breeze and most importantly, I felt you were a team of people I could trust and feel comfortable with when giving up one of my favorite possessions.
I will be sure to recommend any friends or family members who are merely thinking about selling their car.
Sincerely, thank you.

Submitted a online request for selling my vehicle through Autotrader. What a mistake! First of all my vehicle would not even come up. So i contacted the buy center and asking for details as to why it wouldn’t work?
In return i get a smart ass comment… stating your vehicle is too new and not a desired car at this time… so they advise me to sell it a privately because they cannot pay me anything for it.
Really…this is how the car business works? Ripping off people!
I’m never going here again!
DGDG sucks!

If you want to wholesale your car, this is the place to go– they are friendly and easy to work with. But if you aren’t desperate to sell, you might not appreciate the offer. Here’s an example of what you might be offered:
rates my car at $ 24,368 trade-​in value, $ 27,000 private party sale, and $ 30,000 retail sale.
DGDG responded to my Autotrader ad with an email, offering a range of $ 21K to $ 24.5K
At their store, DGDG offered $ 20,500 and possibly a little more after inspection.
My rating is 3 stars because it’s nice they offer the convenience, but I won’t be letting them ‘have’ my car.

Do you have a nice car to sell? Are you worried about the car selling process?
I am so glad to share my experience of what happened today. I just sold my 2013 Suburban to DGDG car buyers at my asking price on Craig’s list. Eddy and Bobby were so good to work with. Honest and clear transactions and on your side.

I’ve been around the DGDG brand for years, having purchased my last two cars through their dealers — along with services, maintenance, etc. I was happy to hear about the Buy Center when I was thinking of trading my car in.
The dealerships I spoke with had low offers (based on an AutoTrader quote), which was significantly less than KBB. I was contacted by Brittney Olsen from the Buy Center, who on our very first phone call, told me that getting more for my car was not only possible, but a reality. With an appointment set, I thought I’d give it a shot to see what I could get for my trade.
After a short test drive, evaluation by the mechanic and a phone call to a dealer down the street, Brittney gave me an offer that was just $ 100 less than what she had estimated prior to meeting (due to the car needing a little brake work). I accepted and we were done with the paperwork in no time. The Buy Center is filing the forms with the DMV, handling the small payoff of my old car and automatically applying the leftover equity to my down payment at Capitol Mazda. (Note: You don’t even need to be buying another car to sell to the Buy Center!)
At the end of the day, I could have gotten a little bit more for my car had I sold privately; however, having sold on Craigslist before, you have to deal with scammers, flakes, test drives, scheduling conflicts, meeting people’s mechanics, haggling and then all the paperwork on top of that. This process was a thousand times easier, and worth the small cut in profit.
I don’t know where the DGDG team is finding all this talent, but everyone is absolutely amazing, passionate and genuine — not to mention can moonlight as a stand-​up comic. No joke, Brittney had my friend and I cackling like hyenas the entire time. I would absolutely recommend anyone looking to sell or trade their car in to visit Brittney at the Buy Center.