EPelectronics

This company states that they are closed. (I can absolutely see why) the worst follow through/​customer service) The owner now works under the Viking appliance label and is using the same business telephone. I called on March 30,2016 to have ice maker repaired in a brand new Viking refrigerator, it is June 3^rd and the ice maker hasn’t produce 1 cube of ice. You can not get a call back from this guy. It’s a full time job tracking this guy down. DO NOT USE EP ELECTRONICS!!!

After having a very bad experience with a repair company in the Bay Area, we were finally given EPelectronics to call. Eugene told us he would be there in an hour and he was. He gave us an estimate which was quite reasonable and said he had the parts to fix our Viking stove top. He fixed one burner but had a difficult time with another as it was giving him false readings. After a frustrating hour or more with this, he finally discovered it was a bad switch. Replaced the switch; put the stove top back together and cleaned it up. The only additional charge was the bad switch. We are extremely pleased and feel we have a new stove again after ten years. Eugene is a super good person.

All I can say is this was the best experience I have had with anyone working on an appliance or any other service need in my home.
He was on time, very professional and my Viking oven works like new. He doesn’t waste time on small talk which is fine by me.
I would use them again and have also just referred him to a neighbor!

What a great and effortless experience. The repairman came on time, dressed and acted very professionally, diagnosed the problem (s) quickly. Our Viking oven was repaired with in 45 min. and has worked beautifully since.
I was very impressed and felt his labor fee was very reasonable.

If you’re a Viking hater like me you should call Eugene.
Our Viking range needed another repair, I braced myself for another poorly trained, uncaring, expensive tech visit. Fortunately I picked Eugene from EPelectronics this time — amazing luck — what a difference! Step by step he offered a repair solution for each issue — at a reasonable cost. Never pushing or rushing our decision. Our hated Viking range is running again — Eugene is a great resource for all the unfortunate folks relying on Viking products. I’m planning a lot of great weekend meals again thanks to his work.
Viking products — challenging the skill of home chef’s across America!!!
Will definitely call Eugene again — it’s a Viking after all

Eugene is highly recommended. Repair was a Viking Fridge. The electronic part sent didn’t look right so he wouldn’t open the package until it was confirmed Viking modified the part.
Once confirmed and installation started, he discovered it was not an exact fit and the connectors required modification to work on our older model. During his QA check, he found some other problems and fixed them.
The time was well over what he planned i am sure, but he stuck with his original quote and even helped make some other adjustments for smooth operation. I really appreciate his hard work on what turned into a nightmare job.
Will definitely use again!

Lord knows there are many flakes in the appliance repair business — not the case with EP Electronics. I had a problem with my Viking oven and Eugene fixed it promptly, professionally at a reasonable price. He knows what he is doing! I had to go through two other repair shops, who were at best incompetent before I found EP. I recommend him.

Eugene did a great job, very knowledgeable, efficient and on time! Wouldn’t hesitate to recommend him to help with any appliance issue. Has all the right tools and went out of his way to explain what was needed and he’s more than fair on his fee’s.

We called EP Electronics to help us with a problem we were having with our Viking stove. Eugene is not only very knowledgeable, he’s very efficient… and principled. You can rest assured you’ll get you’ll get good advice, and good service.

Eugene knows what he is doing. I called Wednesday and made an appointment for Monday, later realizing I would be out of town on Monday I called back to switch. Eugene said he was booked but would give me a call if something opened up, three hours later he called back and said he could be at my house in forty minutes (we live in San Mateo he’s in San Jose). Whoo hoo!
Our Viking Refrigerator and stove are a bit of a mess, and he fixed everything, ice maker, spark module, motor auger for ice maker, heating coil for something that made sure the water line to the ice maker did not freeze. He is extremely thoughtful and process oriented. No mark up on parts, the same you would pay if you ordered from the Viking Parts Distributor. He doesn’t talk much, but when he does explains exactly what is wrong and what he needs to do to fix it. As mentioned in the other review he respects his work and it shows in his service.

I have a 35″ TV that only showed a thin white line in the middle of a black screen. I thought he would look at it and tell me it was time for a new TV. Instead, within 15 minutes he had taken the «computer board» out, saw what needed soldering, and put it back. Honestly, I was amazed that he found the problem so quickly. The «board» is a the size of the TV, and full of soldering and other «things».
He looked at the «board» and knew right away what needed fixing. The TV has been perfect since then. It was quicker and cheaper than shopping for a new TV. Member Comments: He was very polite and professional. I could tell that he took great pride in his work. He was also very careful of my hardwood floors when moving the TV cabinet away from the wall.
I was very happy with the outcome, all the way around. I’m planning on installing surround sound and will ask for a quote from him. I am confident that he would take care of everything quickly and well. I would
definitely recommend him to friends.