Ethan Allen

Since we had owned a lot of furniture pieces for many years made by Ethan Allen and were very happy with the quality of products, we went back to Ethan Allen to buy a mattress. The location we chose is in the Oak Ridge Mall.
A huge mistake to try and deal with them. Not only the original mattress we had bought became a disaster and was made horribly, the customer service that store provides is even worse!!!
WE finally have exchanged a defective mattress with the new one, paid the difference and were told by our sales rep Katherine that it would only take 2 – 4 weeks. Now it’s been 8 (!) weeks and not a single soul bothered to call us and inform that there was a delay. Not once, not twice, but 3 times the sales rep at EA forgot to phone in our order — she even admitted it herself.
I wonder what skills one should have to be hired by that store. Their manager is rude and helpless.
One good thing that came out of this experience is that we will NEVER EVER go back and give them our business. The worst store in this area known to us!
They sell poor quality products, their representatives are clueless and their management team is useless.
What a combo for a disaster!~!!!

We are very disappointed with Ethan Allen and there sales and management team. The amount of time we have waited to receive our Repaired Dresser and bed. You have had our money from the beginning and have continued to change the dates of delivery. We would not of made this purchase had we had been informed of the delays. To blame the manufacturer is not expectable. Ethan Allen owes it to there customers to inform them of the delays upfront. Ethan Allen owes it to there customers to keep them informed of the progress. We are not hopeful that the latest dates that you have provided will be met. We don’t know how 10 months (No Confidence that this date will be made) from the time of placing our order is even close to expectable, considering we were told 10 weeks? It has now been a month since our last discussion on when these items would be fixed and arrive. Is this acceptable Customer service? At the writing of this Unilocal review another promised date has come and gone.

Sheree was incredibly helpful in trying to find us a set of drawers and suggested a bunch of different items.

It is difficult to imagine a more unpleasant shopping experience.
To begin, my wife and I have worked hard to be able to afford a home in the bay are and we recently set out to furnish it. I placed an internet order for a new chandelier from Ethan Allen as the one our home came with is in need of help. Long story short, the order took 5 weeks to complete as opposed to the 7 days they told me at the time of purchase. This is, OK as I am in no hurry. What is disturbing is that no one communicated this to me. I called the number on the receipt to query where the product was. This was not intuitive though I was capable. It was east cost time so I left a message. No one called me back. I called again. I was told it was at, ”your local store’ and to ‘check your receipt. The receipt said the Saratoga, CA store is the local place of delivery. I called them. Again it was after hours. As I said earlier I work hard, as most of us do. Any ways… no call back. What happened is I ended up calling a missed call on my caller ID. Apparently, it was the San Jose store. The lady I spoke with was Nancy and instead of listening to me she told me that «We did leave a message!», «We did call you back!» what she was likely referring to was a message her co-​worker was leaving at the time. But instead of hearing what I said she continued to interrupt me. Then followed it with, «I’m not interrupting you.»
Listen everyone. I still haven’t received the chandelier because I have to wait for the delivery people to get here. By the way, when they called to schedule the delivery my wife answered and was met with, «Your delivery will be this Friday…» M y wife had no Idea who it was or what they were talking about. She quickly figured things out and we are hoping for the best.
But really people, is this worth it? With companies like Pottery Barn, Restoration Hardware, Thomasville, and Henredon, among others… we deserve better. Spending $ 600 on a stupid chandelier? We should expect some courtesy. I have experienced this with the others, not with Ethan Allen. I wont go back.
Post Script: I just placed an order for two end tables from Henredon and have 3 e-​mails waiting in my mailbox to elaborate on the status with email addresses, and call back numbers.

Our experience at Ethan Allen was very nice. They have a lot of styles on display and the construction was better than we saw at most of the other furniture stores we visited. Our representative, Carolyn, was very helpful with decorating advice and the furniture came on time and as ordered. A great place to shop!

Unilocal has become a powerful tool and I don’t know why I didn’t consult it when I was looking for furnishings for my new home. I found a carpet that I liked on sale on their website during their February sale. I also found a console table on sale and ordered both through Catherine at the Blossom Hill Store. Though I have asked more than 3 times I have not gotten a delivery date from her. Inspite of this, I found her proactive design assistance attractive (she came to my house to measure and help me plan furniture for a «great room»). So even though there was no delivery information on my initial order I decided to go for a rug and sectional. Again, her ideas were good, her attitude great, and the quick way she helped us piece together a color palette and order the sectional was excellent. HOWEVER, here we are several weeks later and about $ 12k in sales, and still NO DELIVERY information. Not even an estimate. Every time I ask Catherine she says she needs to call during the week to find out. I haven’t gotten a response to date.
I definitely would not purchase anything else from Ethan Allen. In fact if I could cancel my entire order I would. How a company can take over $ 10k from a customer and not feel compelled to give even an estimated delivery boggles my mind. I don’t think they even deserve to be in business if this is their standard practise, and from all the Unilocal reviews I have read, it seems to be. I dread delivery as other Unilocalers say their quality is horrible. Will probably have more gripes to post in a few months if they ever deliver my order. Stay tuned!

We’ve finally received the bed.
Not without more grief, of course. The person from the main office, whom I had been corresponding with about all this, was really nice and helpful (I got her contact info from the EA Facebook page). She managed to obtain all the needed information about our orders and settle my mind that everything will indeed get delivered in June.
3 days after that, local management finally got around to calling me back — a week after I had initially tried to get in touch with someone.
The manager, Ken, didn’t even introduce himself and I had to ask who I was speaking with. Secondly, he went on lecturing me about how his sales associates did no wrong — I sternly disagreed and brought up valid points as to how and what precisely went wrong in my opinion, as well as constructive criticism on my general experience with EA.
Do you know what I got told in return? Mind you, I am always polite and cordial, so such tones and rudeness were absolutely uncalled for.
All Ken had to say was: «Look, we don’t like the manufacturers making us look like idiots, okay?».
Way to go, Ken. Very unprofessional. And no, not okay. I don’t care about what manufacturers make you look like, how about you make an effort to keep your customers informed about what is happening with their order, so they don’t have to go to the manufacturer looking for that information?
He was nothing but rude and didn’t so much as offer an apology for his staff being unresponsive.
A 2 star experience just went to 1 star.

I recently bought a sectional couch and a chair/​ottoman. The designer was very chummy to me and talked me into the chair/​ottoman even though I thought it would be too big for the room. She also tried to get me to buy a coffee table and rug too, but I refrained from that. The chair turned out to be too big for the room (like I thought), the wrong style to match the couch (different arms which she knew was wrong, but wouldn’t admit) and all of a sudden she wasn’t my friend anymore and was too busy to talk to me… imagine that! Will not shop there again– too many other furniture stores with people who really do care about you and not just say «they want to make you happy». What a phony.

The ‘designer’ is basically a lazy, rude and incompetent sale person. Once we picked a piece of furniture, i had called numerous of time on the ‘supposed’ delivery day and found out that the piece is not there and no estimate time of arrival.
After two months of waiting, I called the national headquarter and found out all the schedule and details, and the sale person continues to lie to me about the piece will arrive later while it had been delivered to the store and waiting for me.
I had been sh oping at San Francisco Design Center and with a very good experience. Since it is rather far, and decided to shop at this local Ethan Allen store, but I will not shop on this store or Ethan Allen ever again.

I went shopping at Ethan Allen after buying my condo a couple of years ago. Spent quite a bit for my living room and bedroom. I like the quality and style at Ethan Allen.
The service was quite a different issue. The «Interior Designers» are really decorators. They measure your room and tell you what would fit. Overall, it felt like the goal was to pack as much Ethan Allen stuff into the room as possible. The one we were working with just didn’t bother listening to our style and needs. It was quite a frustrating experience — basically we figured out what we wanted and had her ring it up. Not much service added here.
Another time — I bought a table lamp. Got a call to say it came in (if you ‘ve shopped at Ethan Allen — it takes months for anything to come in). Well, was there right around closing time but the door was still unlocked. So, stupid me, I thought I could go in to pick up my lamp. Well, the lady at the front desk called her supervisor and said there was a man to pick up a lamp. She then not so friendly asked, «did you pay for it?» Then, went through this odd discussion on the phone about the door was not locked and he (I) just walked right in even though they were «closed.» I was quite frustrated and appalled. Picked up my lamp — and never went back.
Really — for the price — the service is just not there. My shopping experiences at Crate and Barrel /​William Sonoma Home were so much better! I like the quality — but they’ve got to figure out this service issue.