First Alarm Security & Patrol

Our HOA community hired this company, BAD BAD, BAD mistake! They are useless, don’t waste your money hiring them!!!

I parked in the garage in downtown San Jose between 2^nd and 3^rd streets, near Santa Clara street. I put in my ticket and debit card — machine took both things and said there was an error. I pushed the button for help. I got someone on the other line, who stated it would be five to ten minutes before someone could assist me. I was told if someone didn’t come assist me after ten minutes, to call back. I stood there and waited. After almost ten minutes, I saw two security officers (I use that term loosely) down the ramp from me. I whistled and said ‘Hey! Can I get your help?’ They both ignored me — one went down a different ramp and one got into their car. So I rang for assistance again on the box and said that they had ignored me. I also yelled again to them — seriously? Then they both came towards me. At this point I was upset — I said — how can you just ignore a single woman standing here asking for your help? The one got out of the vehicle and just kept smiling this stupid grin at me and saying ‘I don’t know what you need.’ I said — I am asking you to come help me, and your response is to get in your car??? What if I had been in real danger? Again, he continued to just smile at me stupidly. The other one came over finally — what do you need, he asked? I explained that the machine had both my ticket and card. He opened the machine, gave both to me and told me to drive to the exit. Neither one apologized for their indifference lack of attention to the fact that I had called to them for help. The one drove away in the vehicle. The other one that got my ticket and card out of the machine, was waiting at the exit when I got there. He fed both the ticket and my debit card through the machine.
I feel at this point, an apology was in order. No, that wasn’t happening.
I also feel that their behavior and lack of attention to what was going on, warranted me getting some kind of credit — no.
I know parking was only $ 5 — but I fear for the next single woman, in the garage, who yells for help — and doesn’t receive it.

It’s not the officers that suck it’s the crappy, cheap, untrained, managment that controls the beat. After the the client signs up the managment tries to figure out ways to save more money and cuts here and cuts there, then blames it’s officers for messing up thenfires them and makes themself look good in front of the client and goes back and forth with the budget.
Thats the problem with companies such as this.
People say dont hate the player hate the game.
Well hate the company not the officer, he/​she is just ding a job that no one else wants to do such as garbage man, kaiser worker, or comcast operator…
So if your a client that wants this company
GET MORE INVOLVED WITH WHAT YOUR PAYING FOR!!!

To the nice «officer» who drives around Aptos in the middle of the night pissing people off.
Thanks for the «Warning» note you left on my car A-​hole. I was really happy to find it under my wiper blade after you had my car towed last night. Funny how I had no time to read the warning note in the 30 minutes it took from you writing it and the tow truck stealing my vehicle away. I guess you didn’t know I was a guest when I parked in a guest parking spot.
You deserve a raise since you got my friend’s car too… oh boy! a Two-​fer — Two cars side by side and you got us both. I hope the guys at the tow yard bought you a drink for your jackpot find. It must be nice helping your buddies at Speed of Light make a quick $ 773 in an hour from one phone call.
That’s just great — first offense gets my car towed — on a Sunday morning in the middle of the night. I bet your mom is proud of her little officer.

We were required by the site to hire this company for security for our wedding. They are terrible!
#1: They have bad customer service; they do not return calls in a timely manner (sometimes not at all). When put on hold, they either forget about you or mistake you for another call. The receptionist was rude and unhelpful when I had a billing issue, she wouldn’t even leave a note for the bookkeeper.
#2: They try to up-​sell; we only needed 1 guard but they tried to get us to hire 2. It required 4 phone calls to figure this out.
#3: THEY NEVER SHOWED UP FOR OUR EVENT! :(
They told us to «call if no one showed up” — um, it was our wedding day, we had a few other things on our minds. It’s THEIR job to make sure their guy shows up to jobs.
It also took 3 days to get our refund.
I hope I never have the misfortune to work with them again.