Floor Concepts & Design Center

We purchased tile for both our front porch and for our kitchen. On the upside Mia and most of the others, who work in the store, are very nice. We paid for the tile and grout two weeks in advance and asked that all tile and grout should be available to pickup prior to 8÷24÷15, a Monday. Our tile setters were scheduled to start the job on the 24^th.
The Wednesday prior I called the store and asked if our kitchen tile had been delivered to the store yet. I was told they hadn’t ordered it yet because they had no where to store it. The store owner said he would order it and that it would be at the store by Saturday. I called back late afternoon Saturday, when I hadn’t heard from them and was told that the tile wouldn’t be delivered to the store until Monday morning, the day the tile setters were scheduled to start. Since the tile for the front porch was already in stock at the store, I said I would pick that up on Sunday, and the tile setters could then start on the porch.
On Sunday they could only manage to get out of storage 8 of the 14 boxes of the porch tile and that I would have to pick up the rest on Monday, when the other tile came in. On Monday morning the tile setters began prepping the kitchen floor while I went after the tile. The kitchen tile was delivered about ten minutes after I arrived. One box had three broken tiles in it. I was told they would get another box of tile and would call me when it arrived, so we could get our three pieces.
When they went looking for my two different colors of grout, they found that they only had one in stock and had to order the other one… the one for the kitchen of course. I was told that the grout would be delivered to my house the next day, as soon as possible. The next day It took three voicemails left on the store phone for me to finally get a call back after 1pm in the afternoon. However I was at the hospital, getting a shot when the owner called and didn’t bother to leave me a message. I called him back at 3pm and was told that our grout had come in. My husband jumped in the car and drove over to the store to get it. And when he got there they could not find it!
When my husband voiced his displeasure at how our tile and grout order had been mishandled the owner of the store yelled at him and told him to get out of his store, that he just wouldn’t sell him the grout. We had already paid for the grout! My husband went outside the store to cool off, when the owner came out and explained that their delivery driver had taken it by accident and that it would be delivered to us by the end of the day. Finally at 6:30pm Hector (super nice, hard-​working guy) delivered the grout and the three tiles that were broken.
This store would do well to do better at communicating with each other on what they tell their customers regarding their orders, when and more approximate times when their items will be delivered. Especially if the items are holding up a job. And customers shouldn’t be expected to pickup their items that are late coming in, nor should they be asked to delay their tile setters to accommodate the store! We gave a full two weeks notice when we ordered and we were assured that our tile and grout would be available before our project was to begin. The right hand does not know what the left hand is doing. Overall nice people, but not a great experience for us!

Had a good experience picking out flooring with their sales person. Was happy with their competitive pricing. All we needed was the install estimate and to get on their calendar (we wanted to get this done ASAP). Basically all they needed to do was come to the house to do the measurements and give us the quote so we could move forward. Unfortunately, they never showed up and never even called to alert us. Very disappointed. Luckily, after calling around we found another company that carried the flooring we found at Floor Concepts. We will be moving forward with them.

Fantastic and very knowledgable staff has a good supply of choices of tile and an array flooring. I have ordered tile from them before very reasonable prices, excellent supply and choices of flooring. I highly recommend them and will purchase merchandise from this store again. And, no this store is not closed I just went there today 9÷28÷2014.

Floor Concepts &DC is open! NOT closed!!! Just visited their Bascom loaction today. Great prices!

Being reading at some nagtive revews, wonder may be the store was too busy to deal with all customers.
My shopping experiences with this store was pretty smooth and manager was generous providing me price quotes/​infos. I visited 10 times and they let me borrow samples home from last 3 shoppings in the past months. This store has many options on dealing with floor selections for my house project.

If you come in looking for bathroom or kitchen remodeling, make sure they give you to Enrique as your consultant. This guy knows his stuff. He helped me with a bathroom remodel and worked with me in my budget. He even threw in some extra stuff because I had to wait awhile for the cabinet to come in.
The bathroom came out beautifully and right on budget.
I would use Floor Concepts again

I did NOT choose Floor Concepts — and here is an email record that shows why. You be the judge. Do you want to deal with someone who communicates to you as they did (see Response from Floor Concepts).
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Original from me
I might have chosen your company if you had sent the estimate earlier and if you had provided a kitchen computer drawing — as did the other 2 companies I contacted. It’s a shame to lose business because you are not doing the modern way of business.
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Response from Floor Concepts
Per your request, you just wanted an estimate and as a courtesy to your Mom, we gave it to you.
You have such a great rush because you can’t wait to go around and use everyone’s estimate to shop around.
We will not let you use our company for your own little game. You already have two computer drawing so why should we waste our time and make a third computer generated drawing for you?
It’s just clear that you’re wasting people’s time.
Sales people do this for a living and this is their way of making their income
You should be more ashamed of yourself going around to multiple stores and getting estimates and WASTING PEOPLE’S TIME.
For your information, we do provide computer generated drawings FOR SERIOUS BUYERS who ask for it.
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My response
You act as if you are a business person, but you are not. Anyone who is serious always gets 3 estimates. Then they look up the companies with the online review comments. I am going to cut and paste your comment into a review about your company because of YOUR rude reply.
We were serious. We wanted quick estimates. The other 2 companies had no problems showing us their designs and giving us serious and complete estimates — for countertop only and for full kitchen. We had such a hard time getting your estimators to even come out and then for YOU to respond to us.
So enjoy my Unilocal review. Next time, regard each potential customer with respect.
To let you know, we are SERIOUS and today we went and signed the deal with our PROFESSIONAL design center.

BUYER BEWARE… BE AWARE!
There were a number of red flags that should have brought our «relationship» to an end earlier than it did. The 1^st red flag was that they failed numerous times to call me back when they said they would. When I called them back to see if they found the product & the price was agreed upon they said they didn’t call back because a lot of time customers just want to find out the price but aren’t seriously planning on buying!!! Does that make ANY sense?! If you don’t call me back you’re GUARANTEED not to make a sale.
2^nd red flag, the fabricator was scheduled to arrive at 4:00pm to template…4:30pm, no fabricator…5:00, no fabricator. I call the store & they say they’ll find out where he is & call me back…5:30, no call…6:00, no call… I call them back & the store is closed (red flag). WTF?! So we go out to dinner, at 7:30pm I get a call saying that he’s at my house ready to measure!!! Um, 3.5 hours late? At least have the courtesy to call & say you’re going to be late! We rescheduled for the following day & on his way out he shows me a sample of the countertop… looked pretty good & we were excited to have our new countertop in a few days. But, in my head, something about the sample was just not quite right. I called the fabricator after he left & asked him to double-​check that it was the correct product which he quickly assured me it was. Still a little skeptical I hung up.
On installation day he was supposed to arrive at 9am…10am no fabricator, 10:30 no fabricator… I call him at 10:45 the phone picks up but no one answers, call him back & I get voicemail. He finally arrives a little after 11 & begins the installation. I double-​check the countertop with a sample piece that I picked up the day before & sure enough, the material is NOT the correct product… it looks extremely close to the Caesarstone & had we not had the real sample we would probably not have realized it was not the correct material. As I was comparing the two, I noticed the two fabricators quickly stopped working (red flag). I pointed out the difference & he says that because it’s a man-​made product there are slight variations in the color… OK, I can buy that but every sample I’ve seen looks exactly alike & this did not… very close, but definitely not the same. The 2^nd & more damning evidence that this wasn’t the correct material was that on the back of EVERY Caesarstone slab the company prints their name & the products information & color code & this piece did not have anything on the back. I pointed that out & he says that because the piece is a remnant it probably got cut off. In my head I’m calling B.S. because Caesarstone prints runs all the way across the short length of their slabs in diagonal & overlapping pattern so that for a slab of our vanity size there should have been at least a little bit of print. Furthermore, Caesarstone is unfinished on the back and this one was polished. I tell him that I don’t think it’s the right material but the it still looks good, but I don’t want to pay for Caesarstone & receive another material, I want to pay for whatever I’m getting (Caesarstone can be up to more than double the cost of other look-​alike products). He says he’ll call the head salesperson to find out where he got the remnant & packed up his stuff and left. I call the salesperson that helped me & she sounds surprised to hear that I had an issue with it because she saw the slab herself & that they only get Caesarstone from one place. She claims to be unaware of the print on the back of the slab, which I find ridiculous since it took me all of one time to figure that out when I saw a slab in their warehouse. I told her my concerns & that if they can prove to me that it’s Caesarstone then I’ll agreed to continue with the installation but if they can’t then I’ll still buy whatever it is but at a reduced cost. She says that she’ll call the head salesperson and find out what’s going on. A few hours later the head salesperson calls me & says that they’ll give me back my money since I’m not comfortable with the product & that they can look again for another remnant. I ask how long it’ll take & he says «well, since I’m giving you back your money you’re free to find another company»…in other words, «F off», which I was more than happy to do.
Getting my receipt back for the credit on my card was yet another frustrating experience that I won’t go into. It’s clear to me that Floor Concepts is less than concerned with customer service, very unprofessional, & were fraudulently trying to sell me something that wasn’t. They were relying on me to be ignorant of the subtle differences.
I would STRONGLY caution anyone considering using their services, there are a TON of other companies out there! I found one who proved to be as inexpensive & far more professional and are thrilled with our vanity! If you do go with them be sure to educate yourself & MONITOR THEM CLOSELY THROUGHOUT THE ENTIRE PROCESS!

Floor Concepts put in over 2000 sq feet of hardwood floors. They did a fabulous job. Customer service was excellent and we could not have been happier. Their prices were great and their terms fair. Definitely check them out if you are looking for floors.

Lowest quote from about 4 companies and they had the best selection. Babak, the head salesman, was very professional, courteous and quick in getting everything set up and completed on time.

Buying a condo is a HUGE step and very scary when you decide you want to basically remodel the entire thing. It can be very $$$. A friend of ours referred us to the place since we lived in Campbell and it was close. We basically just needed materials because thankfully we had friends to help us install. Trust me this saves you big time. Lucky I have a handy boyfriend!
Ken was VERY helpful and nice to work with. I’m really indecisive so luckily he and my boyfriend offered helpful suggestions and helped me keep to my budget. We went in just for laminate flooring but ended up doing our kitchen and master bedroom too. I walked out feeling very happy with our selection and excited to see my new home when it was done!
Our floor came out beautiful! Pretty easy to put down too. Only took about 2 days. We went with the Cherry wood Wilsonart. I was a big fan of real wood with a piano finish, but this was much more durable so we went with it… I’m SO not sorry. I love it! Looks just like the real stuff maybe even better. This way at least I don’t have to swear off heels.
The kitchen I have yet to see done… they are putting the granite counter tops in tomorrow but I believe it will be great! We chose a beauuuuutiful color — Butterfly Verde. OH we also ended up ordering carpets from them, which went in today. The guy was really nice and very quick! Beautiful carpet. =) It’s lighter than we thought, let’s just hope it stays clean. It does come with a great warranty.
Lucky for us the wilsonart was on special so we got a great quality floor for a reasonable cost. Ken was great! =) When you like the sales person you tend to want to buy from the store. Makes a BIG difference.
Go check them out and ask for Ken =)

HORRIBLE…
The experience at this place has been terrible. We worked with Ken who was very nice and helpful. Once we placed the order though things quickly changed. First off they made you pay 100% up front which we do not like doing because what if you aren’t satisfied with the work. The order was placed and a week had gone by and we never heard from them. We called and they arranged instillation for Friday at between 10−1030am they’d arrive. He never got here until 12 and you know how that goes when you have taken your day to wait for people. I tried to just reschedule but was told when I called the store that they would be here in 5−10minutes. When the worker arrived he told me that the store did not tell him to come until 11 and he had to stop and pick up supplies. Turns out he did not bring the right baseboard. Now I have to call and take another day, Monday, to have them come back and do the baseboards. They showed up today, 3 workers, and cut the baseboard and then realized it was again the wrong stuff. Back to the store they went for the right one. Finally installed but all scuffed up from the drive to our house. When I called the store I was told that it does get scuffed and it is meant to be painted (would have liked to know that ahead of time). Not in the mood to fight again just said fine and let them finish the job. On the phone call I was reminded that we got 10% off for our troubles on Friday, wow!
Point: think twice before you go

I had them come in and replace all my carpet with Wilson Art laminate floors and it looks great. They were very professional, courteous, and quick. They completed almost 1000 sq. ft. in less than a week. Ivan was my installer and I’d recommend his work to anyone.