Fox Rent-A-Car

RENTER BEWARE!!! I rented a economy car from them, they charged me 133.99 for 3 days and they charged me 150.00 for a deposit. The customer service person never told me that there would be a charge for toll bridges. I had to pay 12.50 EACH WAY, plus the normal 5.00 the bridge charges. So, I paid a total of 30.00 to cross the bridge. The bridge only charges for one-​way. When I received my credit card statement, I saw they credited my account for the 150.00 and that there was a charge of 98.82 that I was unaware of. They credited my account for 73.82, they charged me 25.00. The customer service person should have told me up front about these charges. I WISH THERE WERE ZERO STARS TO GIVE THEM!!! WORST CUSTOMER SERVICE EVER!!! HOW DO THEY STAY IN BUSINESS!!!

It’s pretty clear that David b works for fox. Do yourself a favor and don’t rent here. My rental itinerary said I’d be charged $ 66. Car was returned on time and I was charged $ 220. I’m disputing the charge.

Fox Rental Car is amazing with unbelievably low prices. I asked for a small car since I need to do a lot of driving in the SF area and into SF with parking. I got a new Toyota Corolla (low miles) and I paid a fraction of even the lowest price from any other company located in the airport area.
My checkout and return was no hassle. I literally saved $ 100’s for a two week+ rental. Based on the price I was paying per day I kept checking to ensure the mileage was unlimited or I wasn’t misreading the contract.
I wanted to rent in SJC and return to SFO but I noticed the company was to hit me with a significant service fee. They are a small location in both airports and were going to have an employee drive the car back to SJC from SFO. Therefore I rearranged my schedule to return to SJC and took Bart to SFO the next day. After Fox explained the issue, I understood the charge.
No issues and a great rental experience! I highly recommended if you want to save money and have a straight forward rental.

If I could give them NO STARS I would! We booked a rental in Las Vegas, when we got there they had no cars. So our reservation was for nothing! We had to get taxis for the first day, then going to an alternate car rental the next day. VERY POOR SERVICE! They don’t even answer phone calls.

We knew we’d be traveling in California for the holiday, so we reserved a car on Expedia. Since our plan was to fly into San Jose and out of Los Angeles, we knew it was important to have our ducks in a row. We had our confirmation number, we thought all was well.
When we got to the counter, the employee was frantically explaining himself to the person in front of us in line. This should have been our red flag… but we patiently waited our turn. We got to the counter.
My Husband: Hi we have a reservation for (our last name)
Employee: One moment. *types in our information* Okay. I see you have a reservation for an economy car. We do not currently have an economy car.
Husband: *blank stare* But we have a RESERVATION.
Employee: We could offer you a Mustang for a few days… but we cannot do it for the entire time and we cannot do the one way rental.
My husband and the employee launched into a conversation where my husband asked if there was something, ANYTHING Fox Rent A Car could do to accommodate our travels. Over and over the answer was «no», «I don’t know» and «I can’t guarantee».
We’re thankful for the man standing nearby, who had the same problem, who pointed us down the line to Dollar Rental Cars (booked through Expedia) who had economy rental available. As we were standing around making reservations with Dollar, we saw the SAME thing happen to two other people.
I am shocked that Fox can stay in business. My husband kept saying, «I feel like we’re on an episode of Seinfeld» it was almost too horrible and chaotic to believe it was real. Sadly it was true.
In short, we would never use Fox as a rental car service. Ever. I would advise against anyone using them either.

This was my second time renting from Fox and I highly recommend them. First time was a one way from Santa Ana to San Jose. Everything went great. Second time was 2 days in San Jose. Fast and easy to work with.

I was really scared of reserving a car with them because of the bad reviews but I was pleasantly surprised to find that this company has treated me better than Enterprise, who I usually go with but I wanted to try and save money on this small trip. Picking up my car was quick. The car I reserved was not ready when I arrived so they upgraded me to a better car (Dodge Charger yay) that was ready for the same price. Drop off was also super easy and quick and every employee I interacted with was extremely nice.

Great service love renting cars from this place we’ve rented twice and both times gotten great service. We’ve worked with Danny both times and he was awesome a lot of help really looks out for the costumer. Not only that but we received our refund in only 3 days which other places would take longer so if your under age to rent and looking for a good place I suggest fox all the way.

Will never use them again. It was my first time renting a car, I booked my reservation online and requested no insurance. The worker asked me if I wanted Premium insurance and I told him no. I thought he was just making sure I wanted no insurance but instead he charged me for the basic insurance without me knowing. I didn’t read the contract before signing and he never went over it with me. Never trust them.

I am someone who needs to rent a car twice a month for trips from the Bay Area to LA and have been renting from Fox for those trips. It has been almost a year that I started using them and it has been nothing but pleasant. I am under the age of 25, so the discounted rates and the fleet you get to choose from is incredible. They don’t put car restrictions on individuals under the age of 25, so I’ve had the pleasure of renting the 2015 mustang convertibles, challengers, camaros, etc… I don’t think people understand the constant flow of cars that go in there. One day their parking lot will be jam packed with cars to choose from, and the next day they’ll be wiped clean. In the one case where I booked a standard vehicle and they ran out, I was immediately offered a complimentary upgrade. That is the type of hospitality I look for whenever I travel. I’d have to say jumping from potentially driving a Ford Fusion down Highway 1, to getting to drive a new Mustang was an amazing experience.
***Special thanks to Danny and Patrick for always providing outstanding service, professionalism, and reliability*

Avoid at all costs!
(Prepare for a long story)
My experience here was literally one of the worst of any company in my life!
Like any one I did a search for the cheapest rentals with the best car and while I had my reserves since I usually go through Enterprise I couldn’t pass up the deal. So with reservation made for 1pm I show up to the counter at SJC at 1240 with confirmation number in had to a young man who obviously didn’t want to be there. He was playing clash of clans and texting his friend on there for about 7 seconds before he made eye contact and actually spoke to my face. He asked for my drivers license and credit card, so I whip them out and lay them on the counter. I wait there for a few seconds while he levels up on his game, only for him to not even look up away from his game before sounding annoyed and asking me for my DL and card again, I then exclaimed to look at the counter. He took my info and said he probably doesn’t have that car for me and probably doesn’t have me in his system because he doesn’t remember seeing my name (Real great thing to say to a customer) but after about 45 seconds of silence he finds my reservation and looks at his watch and then back at me with disgust, he proceeded to tell me it was 1242 and I set up my reservation at 1. I said yes it was and I would like my car by 1. He told me the car probably isn’t ready and this it was time for his break so I should go have a seat and wait until 1 and someone else should be here to get you in. Furious but powerless I sit aside while he leaves until 1255 I come back to find him gone and at least 10 people in line in front of me! Luckily everyone already in the line was actively looking for anyone to help. After an employee was found it took an average of 11 minutes per customer to get through… 27 minutes later I was 2^nd in line and a apparent manager finally shows up and goes through the line taking info and disappears into the back room… Now it’s my turn and I assume manager lady is taking care of me so I step aside and let the next person through. Little did I know manager had left my info on her desk and no one was doing anything for me… Now it’s 139 and I cut in the line to get checked in and then… The original man walks out from the back room! I was so furious and my person had a hard time with my reservation and apparently had to manually enter another one and he never offers to help or even log into his computer to get the next person in line! I finally get upstairs, find a car that matches the description on my paper and wait for a CS guy to check me out. After that the car was fine. Ultra base which was annoying but whatever it was cheap. Upon looking at my pester work the day before in needed to return the car I noticed they have me returning the car at 10am instead of 130 which would have been the full day and if I returned it late they would charge me 27 bucks then another days rental. So I call the customer service line and NO picks up! It rang for 10 minutes and then states there is no one available to answer the phone and the mailbox is full, Goodbye. SO ANGRY, I tried 6 times throughout the day with the same answer, so I had to cancel an appointment and have a family member get out of work to pick me up from SJC early. When I arrived at the check in the gentleman told me that’s how they set up the reservation and he can’t do anything bat it. But he was discussed with the people downstairs and the lack of management.
Overall this was 10 times worse than enterprise for only 10% savings, I will never use this company and I will make it a point to tell everyone I know to avoid them at all costs!

Seriously I never thought I would be one of those people to say «0 stars if I could!» But damn, I would give them zero stars if I could!
I reserved a car for 930am. When I got up to the garage after checking in, it was 940am and my car was «being washed give us 5min». 10am comes and I’m asking one of the workers where my car is and he just gives me a stupid ass shoulder shrug and walks away. I ask the main guy and he says «oh let me tell someone to call them» and ends up asking the guy I originally asked. They call the guy who’s cleaning and he drops us off a soaking wet car. I ask. «…uh do you usually hand your clients wet cars?» They say no and «let me call him back to dry it». 5 minutes later my dad and I just leave. We check the car out at the drive through booth and my dad asks why the car is wet. The same guy we talked to says «oh he didn’t wipe it? I asked him to». No shit Sherlock, he didn’t wipe it our window. It is obviously wet with droplets all over it and I know your ass saw it before we rolled it down to talk to your ass. He goes and get a squeegee and begins wiping out windows and tells us to have a nice day and take it easy lol.
Moral of the story:
1. Don’t ever rent from fox cars at SJC again.
2. If I must, don’t come without makeup and in sweats.

I booked a online reservation with Fox their, so called fifteen dollar a day rentals. When I got to the rental counter that all changed to well in excess of of three hundred dollars for three days. When I questioned the rental agent he stated that’s the way it is. While going through this I noticed that all of the other rental agencies appeared profesional, Fox did not.
When I was leaving the Airport the tire pressure warning light came on stopped and checked just low tire pressure, poorly maintained vehicle. My First and last rental from Fox Rent-​A-​Car!

Cant really give more than one start to this company. I have rented almost 10 times through them. They provide excellent customer service if you book directly through them. But their behavior immediately changes when you book through 3^rd party company such as expedia, kayak or any one else.

Extremely terrible businessAVOID FOX IF POSSIBLE. NOT WORTH THE MONEY SAVED choosing the cheapest option.
My flight was delayed and when I called customer service to cancel my reservation knowing they close at 12:00 I was assured that the rental car office stays open till the last flight comes in.
Convinced I didn’t make any other reservation and when reached the airport found that the location was indeed closed. It was extremely terrifying for me to take a taxi that late at night and when I called customer care again they totally flipped on me saying the business closes at normal business hours and are not dependent on flights.
NEVER GONNA RENT FROM THEM AGAIN.

I’d tell you my story but it won’t fit here, but if you scroll down you will understand, I went through pretty much everything that someone who has rented through them has. From Bad service to a bad car. Just pay the extra 10 – 20 $ and go with a trusted rental company.

I made a reservation with Fox 2 weeks in advance for a trip to the Bay Area.
Unfortunately when I arrived, they didn’t have a car for me… They had SUVs and Challengers but were going to charge me extra.
Really?
Why did I reserve a vehicle?
The unfortunate circumstances didn’t end there, the agent at Fox passed me on to the Payless rep next door and my experience was not the best, but I’ll write about that later.
Back to Fox, the fact that you had no more cars in my class — I reserved a full size car, so Malibu, Camry, Impala… Should not be that difficult, but even so, upgrade your customer if you overbook.
Your customer service stinks, passing a paying customer who is standing at your counter wanting to give you money, off to a competitor is not only bad customer service, it’s bad business.
My first and last experience with Fox… if I could have given you zero stars I would.
By the way I rent a car in the Bay Area about once a month. Usually for 4 – 5 days.
Guess you won’t be getting any more of my business, but from my experience you don’t care.

Landed in SJC. I had booked a car with Fox before hand online. I needed the car for a week and they were offering the cheapest price.
When I went to the counter, I was offered an HHR. Thats an ugly car. I had booked a full size sedan. I was told that this is the only car available at that point.
So I asked around, but the price for on the spot rentals was high. So I went back after a few minutes resigned to thinking that the HHR was my only choice.
But no! Suddenly there was an option available, a ford fusion.
That was odd. In a few minutes another option suddenly became available?
I don’t think the person at the counter was being honest with me. That said, am going to try to avoid Fox as far as possible.

I was super skeptical, but I used
to search for a car rental and Fox’s price for a minivan was almost half the price of the others. After seeing these reviews, I figured there was a big chance they wouldn’t have the minivan I reserved.
Anyway, they honored their reservation and I got a minivan in great condition, and very clean. No issues there.
I rented from Enterprise a month earlier, and I guess the main difference was that Enterprise tried really hard to provide a great customer experience. With Fox, the receptionist and person giving me the car were not as enthusiastic or focused on pleasing, but the only thing that matters to me was that they kept my reservation and gave me a clean car without hassle.
Summary: Got a killer deal and everything turned out fine for me.

The customer service was so horrible that I ended up having to book with the neighboring car rental company. I booked online and prepaid for my car but was in a rush and was completely ignored. When I attempted to talk to the company representative (who was socializing about gambling in Las Vegas) i was ignored.
Highly recommend going to the neighboring company FireFly, their representative was able to get me a great last minute deal to help ease my frustrations since he witnessed my encounter with FOX