Immune Matrix

Oh where do I start? I’m giving 2 stars only because the treatments work. Other than that they are horrible to work with and both offices that I have visited (old and new) have been cluttered, unorganized and messy. I’ve been going for treatments for myself and my children for over 5 yrs. Between poor customer service (more like nonexistent), confused employees, contradictory information, mixed up contacts and sad attempts at communication I have had enough. I hope Anna runs her other offices better than she does the San Jose one.

Anna is a very talented healer and I have gone here for more than 7 years, they helped me make leaps in my health over the years. I’ve put up with the dirty office, lousy customer service and billing issues for the sake of healing. However, recently the customer service has gone so DOWNHILL, that I will be looking elsewhere for healing as I can no longer take the issues.
1. filthy and cluttered office
2. constant computer/​printer issues
3. billing issues, often wait weeks for a superbill so I can bill my insurance
4. generally unprofessional, and often the employees there don’t seem to know what they are doing.
I won’t be returning.

I went w/​high hopes. When I started, they were in the midst of relocating. I was prompt for appointments, though they cancelled several of my appointments that were scheduled before they’d completed their move. After my appointments were rescheduled, I forgot about one that had been scheduled earlier. Many clinicians charge for the inconvenience created by failing to keep an appointment. Here, they charged me $ 180. Initially, that morning when I realized I’d missed an appointment, I tried in vain to call them. But they are extremely difficult to reach by phone. I decided to just cancel the rest of my appointments. I was able to do that via email, though I did also leave a message. I decided it was too expensive to pay again for the cost of another appointment. I’ll just keep searching.

We had been to 8 other doctors — 2 pediatricians, 2 pediatric GI specialists, 1 chiropractor, 1 GAPS /​family practitioner, plus 2 other Bioset practices. None of them were able to solve our daughters monthly flare-​ups of tummy aches, nausea, vomiting, bad moods and severe weight loss.
Finally Dr. Anna Manayun did a doctors data stool test, helped us clear it, and our daughter is symptom-​free! She never would have healed without Dr. Manayun. Specifically, the homeopathic strep drops and ultimate strep clearing were a real turning point. I think the pathway treatments also helped.
I started going there myself and have always had thyroid issues. It looks like Dr. Manayun is finally getting to the bottom of it — a heavy metal issue! Dr. Manayun is the first one who’s been able to identify the cause or help with the problem without using synthetic hormones.
Pros:
* Dr. Anna Manayun is world class, bring her all your problems that no other doctor can solve.
* Dr. Manayun is the best practitioner we’ve found at explaining how Bioset works and understanding the results. We’ve been to a total of 3 local Bioset practices and this one is the best.
* Amy the assistant is really great about e-​mailing as soon as test results come in and about scheduling appointments.
* This office really understands that diet is essential to permanently clearing up GI issues. If you are reluctant to change your diet or aren’t open to the idea that poor diet causes health issues, then this is not the place for you.
* Dr. Anna responds immediately to emergency phone calls, and will even give out her cell phone number if necessary. Not many other practitioners will do this these days.
Cons:
* Agree with other reviewer that the office is a bit dusty.
* Office generally has a funky vibe. If you aren’t generally open minded, this may not be the place for you.
* Dr. Gabrielle & Nahid (nutritionist) aren’t nearly as good as Dr. Anna. We recommend paying the extra money to see Dr. Anna every time.
Tips:
* If you pay by check instead of credit, you get a discount.
* Be ready to tighten up your diet (no carbs, sugars, junk) for the best results.

Initial «screening» was $ 290 plus supplement cost was about $ 400.Was instructed to go gluten/​dairy and sugar free. Gave me a stool sample kit for my kid too. Met «nutritionist» next day at a gluten free store walk through. She suggested to me on the side I try giving my child barley. She was not aware barley was not part of a gluten free diet and other warning signs that her nutrition knowledge was limited. Found out her license was new. I completed the kit and called for pick-​up. After running into problems getting a pick up scheduled, I called the office of the doctor that runs the tests and they told me my kit was 4yrs old and viles were expired! They were very surprised any active «pracitce» would have 4yr old kits lying around. I called and left a message at their office asking how they could have possibly given me a kit that was 4 yrs old and cancelled apt for that day. They did not charge me for that apt cancel, but did not explain their mix up too. Office seemed very dusty, now I know why…