Kb Home South Bay

My husband and I showed up at 12 Noon on a Sunday to view the models at Haven at Berryessa. There were 2 — 3 people in the office and one of them actually opened the door as we were locking up our bicycles and getting ready to come in. By the time we locked them up to the fence and walked to the door, it was locked and there was a sign on the door saying they were going to be out to lunch until 2 PM. No one spoke to us, said hello, or tried to stop us as we were locking our bikes to say that they were closed, and we even knocked on the door. They simply shut the door and ignored us! We walked back to our bicycles, unlocked them and rode away and will NOT be coming back.
The office is only open from 10 AM until 6 PM with at least 2 people on staff and they close for a 2 hour lunch?! No wonder this community gets such terrible ratings, if this is how the customer service experience begins. What an embarrassment!
We purchased a Lennar home in Reno and plan to purchase a Lennar home in the Bay Area, and have had a good experience with them so far, and they seem to give you the most for your money. We have heard nothing but negative comments about KB Home, and I see why!

I have the most horrible experience with KB HOME. I was looking the Towns at the Berryessa Crossing located in San Jose, CA. I had a nice floor plan very desirable by lot of buyers and it is scheduled to be ready around May 2015, as of now, it is still an empty terrain without any foundation yet. I signed a purchase agreement back in October. Almost two weeks later, I had an emergency and I told them that I wouldn’t be able to purchase the home any longer since I will not have the down payment. Right away, I called Nancy my sales rep from KB Home in the evening and she said that she will send me the cancellation form and that I will get my 3% deposit back.
The next day, I called Nancy and she said that she will email the form asap. Later that morning, I received the called from Nancy letting me know that KB Home «corporate» will not return my 3% deposit (almost 18 thousand dollars!). I asked why and she passed the phone call to Maricela Gutierrez (
). Maricela told me that because I already chose the first options then I will have to pay for liquidated damages. I said but they haven’t even pour the foundation yet. Then, she said in a harsh tone that this is a business and because I signed a contract. I cannot just back out like that. I asked for a better explanation, then she lost her patient and in a rude manner Maricela hung up the phone.
I went to the sales office and they said that «corporate» will not give me back my deposit. Maricela wanted to show me in the contract where it said that I can’t get my deposit back.
Later. Nancy sent me the cancellation form instructing the escrow holder to give my deposit to KB Home. In the email she said: «Corporate will not be issuing your deposit back. I am very sorry. Permits has been approved for your options and you loan has been approved…» The only options I have for that moment was the bathtub, ceiling lights and the doors. BUT again, the foundation is not there yet. They haven’t started building anything on the terrain yet. I contacted their preferred lender agent and he said that my loan was in process and therefore NOT approve yet. Even the loan agent did not understand why they were doing that.
I talked to my real estate agent and got advise from a real estate lawyer. They both told me that I didn’t have to do anything. One of the contingency is to get the loan so if I don’t get the loan then they would have to return my deposit.
As long as I don’t sign the cancellation form, they can’t sell the property to anyone else.
After five days, I got another email from Nancy «.Just following up on the status of the cancellation form? We are here if you have any questions at all. I will need some type of response soon as corporate is requesting. If we do not hear back, corporate will be sending you a default notice.»
My lawyer advised me to wait for the default letter and see what it said. Couple of days later, I talked to the loan agent and he said that they will not approve my loan since I will no longer have the down payment.
Days later I got another email from Nancy saying «…We have sold your home to someone else. Please sign the cancellation form and send back to us asap. You will be getting your deposit back if you process quickly.»
This is definitely a lie since they can’t sell the property to anyone else because it is under contract/​escrow.
They sent me the same form but this one said that they cancel the contract «Prior to 30 day. Cannot obtain loan approval». My lawyer noticed that they only filled out the total field but didn’t specify where the money goes either — To KB Home or To Buyer. I am not sure if they did this intentionally but I filled the total amount of my deposit to the — To Buyer field.
I signed the form and I finally got my deposit back from the title company almost two weeks later.
This is the worst experience of my life! I am under enormous stress since I needed the cash right away. I had to borrow money from my credit cards. KB Home, a 2.1 Billion revenue in 2013, is such a big enterprise company and they were trying to take my hard earned money away.
KB Home tried to lie, deceive, intimidate and threaten. This the worst business ethics I have ever seen. Regardless that, we are in the seller market and the property already went up 60k. They still wanted to steal my money.
Lets see if KB Home’s CEO, Jeffrey Mezger will do anything about this. They scared me from getting my American dream fulfilled
I will not suggest anyone from buying properties from KB Home!
Below is their contact info.
888-​KB-​HOMES
Berryessa Sales, San Jose, CA
408 593‑0031
408 899‑6537

Not good experiences with claims after closing. Especially in the field, the representative they sent out doesn’t care about your claims and will only try to talk away the issues. So better make sure all is right before you close.

I agree with the reviews below based on my own experience as well. Complete mistake and worst experience owning a KB Home. After living in the home for 2 years we now believe their warranty is a joke and the homes they build are garbage but they make them look better than they really are by prettying them up with all of their cheap design touches. Please do your research! There are several websites against KB Home right now. KB Home has left us so incredibly frustrated that we also created a facebook page

I made a mistake buying KB home. now i have to find a good lywer to sue them. it’s not fun but I hope it’s worth it.

WORST place to buy your new home. Trust me, they suck! Email me and i can tell you a million things about this place that i really hate.