MetroPCS

Due to a human error that Metro PCS made, I have lost hundreds of dollars, dozens of hours, almost ended up in Mexico, have been unable to work, have gotten lost and almost ran out of gas and have likely have to push out the date I am moving to Thailand.
12÷16÷15
Went back to Metro PCS located at 3166 Midway Dr Suite 105, San Diego, CA 92 110 to speak with the tall latino gentleman in his thirties who had been friendly and helpful previously when inquiring about giving their service a test run. I stated that I was willing to try them out if I had no payment due up front (I currently had a payment due with my existing T-​Mobile account). It appeared that he was distracted by entering my information and did not hear me when I stated I was only willing to try their service if no payment was due up front. The way I came to be aware of this was when he told me my payment did not go through. I stated that, of course it had not, as I didn’t have money in that account and had stated that I had just told him I was only willing to try out their service if no payment was due at that time. He was noticeably concerned and a little argumentative, but quickly got on the phone with his supervisor to find out how to resolve the situation. Per his supervisor, he made calls until we were on a three-​way call with T-Mobile’s porting department to explain that the port out was the fault of Metro PCS and needed to be corrected. The rep of the T-​Mobile porting department appeared to do as requested and stated that my line should be back up within a couple hours. My service was not turned on hours later and I almost ended up in Mexico after getting lost without my GPS.
12÷18÷15
My phone still wasn’t working and I hadn’t been able to get through via email/​internet to Metro PCS or T-​Mobile. I went back to the same Metro PCS store, as I was hoping the same rep would be working. He was not, but the woman working told me (after looking in the system) that my number was still showing with them; it had never been ported back to T-​Mobile.
I was on my way out of town for the holiday and was forced to pay $ 63 for the Metro PCS service on the spot if I wanted a working phone and GPS for the drive.
12÷21÷15
Still unable to reach either of the carriers by email or other internet avenues (both stated online as to no longer servicing my number as I recall), I was surprised to get a call at 8:33 PM from a T-​Mobile rep based in the Philippines about getting me back as a customer. This was upsetting as I had been continuously trying to reach and/​or rectify the situation with either carrier via email/​internet with no avail, had terrible GPS service driving across the state, communication difficulty, had been forced to pay Metro PCS and it was so late.
The rep told me that we could try to do something to get the $ 63 I had paid to Metro PCS credited since it was due to T-Mobile’s error in porting my number back in. I said that could be a possibility, but I was too tired, confused and wary after everything that had already happened to make a decision right there. The rep stated that I should get back to them within three days.
Note: It appears that T-Mobile’s phone support is primarily based in the Philippines, which has caused quite a bit of communication error and frustration.
12÷23÷15
My phone service was cut off right when I was on my way somewhere. I once again got lost and almost ran out of gas. Due to the relating distress, I lost my gas cap.
At this point, I was still continuously trying to reach either/​both carrier online and by email.
12÷24÷15
I went into T-​Mobile in The Plant shopping center off Curtner & Monterey in San Jose, CA and spoke with Yasmin. I explained the situation to which she asked her supervisor what to do and got internal help via phone. I was told that they had blocked my line due to my outstanding payment and showed no record of the conversation with the CS rep from ¹²⁄₂₃. I was also told I had to pay the full $ 120+ outstanding balance regardless of the $ 63 I had already paid to Metro PCS and could work on the credit that had been talked about from there.
I was told there was nothing else they could do.
Note: I don’t understand how Metro PCS is somehow serviced with/​by T-​Mobile and T-​Mobile can block my service with Metro PCS, but they can’t transfer the payment toward the outstanding bill and/​or look into coinciding records in situations such as this?
12÷26÷15
I went into another the corporate Metro PCS store located at 1041 E. Capitol Expressway
San Jose, CA 95 121 and was told by the manager (shorter stout latino man) that my phone line was showing as no longer with them, so my payment had been forfeited. He was combative, spoke at me and would not let me talk.
Metro PCS number still showing when I try to log in: «Input active resource number 619−920−5776 does not exist in database.»
T-​Mobile message still showing when I try to log in: «The phone number you entered has been canceled. If you fee

Peter was prompt, professional, and he knows his mobile technology. I came in to upgrade my phone and Peter helped me pick out a good device for a good price and completed the transaction activating my phone; all with no errors or no assistance. Then Peter expertly installed the screen protector with precision and care. Last of all, after installing the phone case Peter ensured that every inch of the phone was spotless before presenting me my new phone. I am very happy with my purchase experience.

This place is ok but customer service is not good. The girl I can’t even remember her name misspelled my name and I asked her to please change it and she types a few things and it didn’t changed. I called customer service after my caller id stated the wrong name and since I’m Asian the my name is Tony — she had it as Tong — wtf?!? She did changed it as a request as we seen it immediately but she was BSing and did not. Rude and bad service as I made you some commission money — charged me for activation and sim charge and even charged me a $ 3 fee when it was my first month of service. Rip off. I should have gone to the REAL METRO STORE

I wanted to give recognition to one of your employees. I believe her name is Marsela. I came in on my lunch to inquire about switching my service from Verizon but keeping my current Iphone. I wasn’t sure if it was possible, and if it was how many issues would happen along the way. I was on my lunch so I didn’t have much time… but Marsela was able to complete everything in about 10 minutes! She was very nice, talkative and has a bubbly personality that put me in a better mood. Hats off to Marsela for giving awesome customer service and making the transition the easiest possible. MVP!

Went into this metro store on Tuesday. Was greeted right away by Phil and Monique. They both said hi and were very welcoming. Phil ended up helping me. He was very kind and helpful. He was able to get my the phone I wanted and add a line that stayed within my budget. He was very friendly throughout the whole process. He by far has given the best customer service at any phone place. I’ve read review where customers haven’t been too happy but Phil made this place get 5 stars. You will be happy if you get helped by phil.

Horrible service. All customer service agents get together gossiping instead of helping customers out. Security guard (J Ortiz) is also very rude. Came up to my child and telling her to put her snack away, not saying please. Don’t come to this location HORRIBLE SERVICE.

I can’t I believe my mom has bought a Bluetooth headset can’t return it for credit she used half credit and half mc gift card for the amount on her gift card they weren’t allowing to return it or credit her acct she is being suckered into buying other accessories’ that aren’t neccesary at the metro pcs store I wouldn’t want there coverage overall they can’t even credit her account the security guard even tells me to wait outside as she is being suckered into buying other stuff she don’t needs. They don’t even deserve one star

Fransisco was a great help when I called for some advice about my phone. Many people put bad reviews but maybe you caught someone on a sad or bad day. Remember these people are knowledgable in something we obviously can’t personally do ourselves. So thank you fransisco and metro team!

ha. all metro pcs including there customer service are completely 100% horrible. had their service for maybe 3 months and was jumping with joy when i switched from that hell hole.

my phone was messed up and its to my understanding that i have a warranty.
this store specifically said «you have a warranty but you get a refurbished phone. it’s not guaranteed to work so you should return the phone to where you got it and just get a new one.»
who in the fuck needs to get slapped around here?

Where is the no star option? If you want a phone that works, don’t go here! THEY SUCK!

FML. That’s all I can say when having to come here. But hey you get what you pay for.

I went in there on last Saturday at 11am, the places was chaotic:
First, the security guard was outside on his cellphone, at first I thought he was a customer
Second, when I got in, it was pretty crowded, so I grabbed a number and looked at the number window… My number was 52… and window displayed 00. What?
Third, I tried to gather some flyers about the companies’ plans and etc, they were ALL IN SPANISH. Is the company built for spanish only or something? Last I checked, English was the language of America.

i would highly not recommend coming here after 5 pm. I’m not sure about the crowds before that, but when i dropped in, they were serving customer #54, and the next tab on the ticket machine was 80. this place is really tiny too. they only had two or three people helping the huge line of people, i felt bad for all those impatient, tired looking folks.
you don’t have to wait in line to pay your bill, they have an automatic machine for that.
this is their «corporate store» for the city of san jose, so you can buy the phones at the corporate price. most other stores that have the metro banner are just on a contract with this provider, and can sell the metro phones for whatever price they want.
the security guy was really nice, he answered a lot of questions for me. he didn’t know much about the phones themselves, but why should he?
I waited for maybe 20 minutes in the short line they have for new accounts or phone purchases. but they only had one employee doing that, and he only got through one customer while i was there, and there were other people in front of me. i decided to try another outlet during the daytime.

I couldn’t have said it better myself, «The wait for customer service is freaken ridiculous!!!» I guess along with great plans come great problems? I have to say, in comparison to all the other phone companies I’ve been with (Vz, Tmobie, Att) Metro drops calls like no other. I’ve heard the company be called «ghettro-​PCS» and sadly I’m starting to agree.

This is Metro’s corporate store, but their phone price does not match their online price. I saw a promo for a Messenger II phone for $ 199 (with a $ 50 instant rebate=$ 149). I went to a few kiosk to ask for this phone & one sales guy said they don’t honor the promo or they don’t have the phone in stock. So instead of driving to each store, I called the 888−8metro8 (cus. ser.). The rep told me that I can not buy this phone online and that I had to go to the corporate store to buy it, so they can give me the instant $ 50 rebate. I was at the corporate store and he said the promo is over and the cost of the phone now is $ 218, but he can give it to me for $ 198??? wTF? I told him that I called in the night before and was told I can buy the phone with the promo at the corporate store. I am so pissed off, I called the cus. ser. number again and spoke to another rep. She said, I HAVE to buy this phone online in order to get the promo. I told her what the previous rep told me that I couldn’t buy it online and I had to go to the main store and she said, «sorry…thats not true.» Gosh, darnit! I had my husband drive me home so I could buy the phone online. I went online and the promotion was still showing online. I clicked on buy a phone and it states, «in store only.» OMG! I called cus. ser. AGAIN (3^rd) time, this time asking for a supervisor. I thought a supervisor would be able to stop this run around, but she was even WORSE. She kept apologizing saying that i have to buy the store at corporate. blah blah blah! When i told her corporate is not honoring this promo, she said that there is nothing she can do… that I should try another corporate store. what a mofo!!! I asked her, how come I can NOT buy this phone at this price when your website is still showing the promotion for the rebate and that you should still honor the price if its still up. All she kept saying is sorry and that she will look into removing the ad. lmao! I HATE HER FACE! Metro has a cool unlimited plan, but don’t expect their customer service to be any where near decent. =(

This place sucks its always full from opening to closing i took my brother here to change phones and i waited in the car for an hour and a half in the hot. and he said that the guy that works there told him its always packed because it is the only metro store in san jose and that the line sometimes goes from outside the store and people wait in front of the starbucks next door

The wait for customer service is freaken ridiculous!!! I bought my daughter a phone here and they failed to give me the password to her voicemail… So I had to sit in line for 30 minutes just to get her password. Ill quote AWSOME-​O and say «LAME… «I never realized how ghettofied this place is also. WTF… I guess you get what you pay for. On a positive note, the lady who attended us was really cool and very helpful.

If you are considering in getting Mtero PCS, DONT! My mom was heading to Texas, so she paid $ 100 for travel talk. The idiots at Metro PCS put my Moms $ 100 under another persons account. They ended up cutting her line because they thought she did not pay her bill. She was out of town for two weeks with no cell, compliments of Metro PCS. Customer service was no help. It was their screw up and they still refused to give a refund.