Michaels

items here are seriously overpriced. The prices people pay here for craft projects are easily $ 50+
Not a cheap hobby or place to shop.

The place is ok if your expectations aren’t that high. Quality wise some of the products aren’t top knotch but ok. It would be nice if there were an entrance to the mall from inside.

Extremely unpleasant experience at this store with a manager/​cashier named Winnie (an older Asian lady) working on Thursday night. We bought some frames on a credit card about a month ago and decided they weren’t the right style for our walls. However, forgetting the receipt, we read the online return policy and knew that they could look up our card. When Winnie helped us, she was extremely rude and told us they «don’t have a way to look up things on credit cards» and said the only way to get a return was a gift card. She was very rude and refused to listen when we brought up their return policy. We left and decided to call the Michaels on Colman to double check the policy, which they said that they should be able to look up our card. We had to drive back to the Saratoga Michaels and found Alex, who was super friendly in helping us find our card in the system and returned the items back to our card. As we left, we heard Winnie angrily tell her that we had no receipt! Shouldn’t all the mangers and employees know the policy? Shouldn’t they ask each other if they are not sure?

My wife came into do an exchange for a photo book. The cashier Deborah wasn’t able to process the exchange with a web order number due to system limitations within Michaels (which is fine). However my issue is the look of condescension when my wife asked to do the exchange. TBH condescension doesn’t describe the amount of attitude that Deborah was kicking down. Its almost as Deborah was looking at me and my wife in disgust. To make things worse The entire transaction the cashier was saying things like I can’t and we don’t and we won’t be able. Anything not to help us. The manager was called and and she was much more helpful. She took care of us very quickly Thank you Brenda for making the situation better. I would normally rate an experience like this with 1 star but Brenda really handled the situation well.

INSIDE located at the back of West Gate on the Hamilton Ave side. There is no entrance to the mall from this store. The entrance door is small and narrow. Rectangular shaped Michael’s location.
STAFF we checked out at the cashier fine. Line was pretty long shopping after Christmas. The cashier knew what coupons we brought could be used on what.
DEALS definitely check newspapers and online for coupons because they always have some type of coupon. The ones online you might have to print out last I knew but hopefully they’ve gone digital and let you show it on your phone nowadays.

I’m actually very surprised that Michaels has poor reviews because this is my favorite craft store. They basically have anything that you’re looking for and they always have sales going on. I love that a month out from a holiday they have sales up to 60% off that season. My husband is an artist and he loves coming here to dig around for new pens, pencils, sketch pads, and other tools. He’s like a kid in a candy store when he’s here. The workers are all very helpful and nice, I’ve never had any issues with a disgruntled employee.
The only issue I have is that you can’t take the carts out of the store and they aren’t that big to begin with. So, if you’re going to get big items you shouldn’t buy too much in one trip. My friends and I have had to pull the car up to the front of the store, in the rain, and make three to four trips from the store to the car. It’s pretty horrible. One employee told me I could tip the cart backwards to get the pole to go out the door, but I’d have to bring it back to the store. Duh! I think they should trust their customers to take the carts all the way to the car, seeing as how they’ve already bought the merchandise. If you can manipulate the cart that easily take it out of the door, it’s not really going to stop people from stealing if they want to. Just saying…

Horrible customer service. Reps are never helpful, make faces that just show how uninterested they are in being there and even rude sometimes. I tried to find a coupon yesterday and the site wasn’t working. The cashier was just standing there rolling her eyes at me. I asked if she or someone else could help me and she simply said «nope, it’s not our fault that your phone doesn’t work.»
Whenever I go there I have to make sure to research exactly what I need to get because no one ever seems to know anything.
I wish I had another alternative close to home.

What’s not to love about this Michaels? It’s a little smaller than what I am used to, but I still would not give it less than 4 stars! I found everything I needed, and two workers even stopped what they were doing to help me out with some of my questions concerning the beads (in the jewelry section). I definitely appreciated that customer service. The line was very quick too, so it did not take long for me to check-​out upon exiting the store. This is my go-​to Michaels whenever I am in the area. Thanks for a great experience! …and i LOVE the coupons!

WORST customer service ever at 6pm today. There was one associate ringing up a customer and I was waiting with another person behind me. A second cashier came up and asked the manager/​supervisor if she should help. The manager looked around, saw us standing in line and said NO. Wow, I was in disbelief. It was obvious the second cashier didn’t have much to do but was told not to help. I ended up waiting around 15 minutes for no reason WHATSOEVER. Other Michael’s stores have so much better customer service. Unless you’re desperate, don’t shop at this store. Take your business elsewhere.

This location always seems to have a better selection than the other Michael’s location – and it doesn’t hurt that this is the one closest to my house. Came here for some vinyl lettering, spray paint, and brushes for a pallet project.
Don’t forget the coupons! Just look online, there is always a 40% off a single item coupon. Good stuff.

Small location, quite a few people at the store since I went on the week of Halloween. Merchandise were mostly out since it’s Halloween week. Haha. I came here to get an Orange Candy Melt and I thought they ran out… but they were on the other aisle. I forgot of the name of the associate who helped me but she was very kind and helpful. She seemed busy doing her restocks on the other aisle but she still helped me find the things I was looking for. Cashier line gets long at times but it moves quickly. Cashiers are also friendly and some are more efficient than others.

You can’t hate a STORE, can you?
I wish this place went out of business. It would only be fair.
Horrible, terrible, «is this a halfway house?» staff.
Coupons and promotions with fine print that mean that the sign that says ALL FRAMES BY X MANUFACTURER ARE 50% OFF doesn’t mean ANYTHING OF THE SORT.
This place, in half an hour, inspired my first-​ever negative Unilocal review and now it’s over, and I feel a bit better.

This Michael’s reminds me a lot of Barnes and noble in the simple fact that they seem to have every thing, except what you need.
I went in today looking for some leather working tools and supplies. The sales person pointed me to a small corner that struck me more as an after thought than a true display. There I found the barest minimum of supplies, and of course nothing I needed. I then began the arduous trek of trying to find another sales person, once found I asked if they new of anyplace local that might have what I need. That was when I was given the single most hated answer ever from a sales person.
” I don’t know, why don’t you try this other place?” Translation: I am far too uninterested to try and help, so if you will excuse me now I have to get back to my task of wandering aimlessly and avoiding eye contact. Typical.

I had a good experience at Michaels today. I found what we needed for our craft today. Gathered everything and went to pay. There were only a couple of people ahead of us. But there were three cashiers! We were in and out of Michaels in 15 minutes!
I read the other reviews and for the most part, I agree with the other shoppers. It gets really crowded at this location. They tend to get understaffed when you are looking for that really important item. But they have almost everything possible for your craft. Employees are ok. I haven’t had any bad experiences yet. The guy helping us out today was friendly.
4 stars for my experience today only.

Now I know most Michael’s for some reason, are always out of the exact item that you’re looking for? Go figure? But, I’d have to say that it is a well organized store and the staff are super duper nice. When I can’t find items out in the Peninsula, I come out to this Michael’s. Plus I’ve noticed they have a larger selection compared to the San Mateo location. Kudos!

Ugh. Poorly staffed, slow long lines and always low inventory. I only stopped in this location because I was in a hurry and it’s the closest to my home. As usual they didn’t have everything I needed. They said they get more stock in Tuesdays but didn’t know if the items I needed were coming in or not. I usually go to the El Camino Michaels in Sunnyvale which is where I should have gone.
Skip this store. Bah!

This place is like a maze !! If I was a kid doing a School Art Project I would be in heaven. But for myself as a child I never got to come to Michaels Arts & Crafts. This place is really amazing. Everything you could possiable think of is here at this store. Not only for projects but when you have to decorate your home or office.
Items may be come out to be very pricey. I have been to a few of the Michael ‘s stores so I was not very familair of the layout of the store. I kinda found myself roaming about facinated by all the items on each isle. Until I found my items I needed.
With the recent scare on the news of the Credit Cards compremized. We decided to use cash.

«Meh. I’ve experienced better» is exactly how I feel.
Like all the other reviews mention, the lines at this store can get pretty ridiculous. They start off with one register, then slowly get another employee on board, then by the time the line wraps around back to the front of the store; you’re lucky to have three people on the registers.
This store is completely understaffed and lacks any real cohesive flow to the store.
Looking for holiday stuff, go to the right. Wait there’s more holiday stuff to the left?! I guess they want you to go through the whole store so they scatter things around. Like a mouse in a maze…
This store is right across from where I live so I have no choice but to go here. If there was a Michael’s nearby, I would most likely go there.
The extra star is for all the coupons they have. If you don’t get them in the mail, you can always find them on their website.
Quick Tip: Michael’s is not connected to Westgate, so you’ll have to go outside to the nearest entrance.

I hate to do this to Michael’s but I have to give them only 2 stars.
Number 1, where is anything? Oh my arts and craft god everything is so cluttered and all over the place. There were at least 3 different aisles for haphazardly placed ribbons. It’s as if they don’t know how to clean up.
Number two: Nobody, and I mean, nobody was around to help.
I felt claustophobic as soon as I stepped in the door. also, the weird smell threw me off. What is it? Sadness mixed with mod podge?

An extra star for having the thread we were looking for. They also have lots of things for projects.
Employees are no where to be found and the two at the register are moving at a checkout speed such that customers are lined up around the store.
I know… should’ve shopped online… Thanks Michaels. I’ve learned a new lesson.