Pep Boys

Even with appointments, a simple oil change takes 3 hours. This sucks. Also, takes about 15 – 20 min just to checkin …
Won’t come back …

Worst experience at Pep Boys. The worst possible service. Made an appointment at 8am for diagnosis and repair. Had to call at 12:30 to find out need repair to spark plugs and car would be done by end of the day, if not then they would call. They closed at 8pm, so we called at 7 to find out car wouldn’t be done until the next day. We called the next day at 10:30 and we’re told repairs done but vehicle had to be tested to make sure check engine is still ok. Called back at 12:30 and was told vehicle still being worked on. Their story kept changing and even had the nerve to say diagnosis can take up to 3 days, even though someone already told us what the problem was. This is worst place for custom service and auto repair. Will never bring my car back here or even shop here. There’s an obvious reason why there’s turn over here with employees and still the service is terrible.

I was trying to order a Tire Stand online during black friday. Order went through and hours later got cancelled. I called their online support to ask why. Rep didnt know why and asked to put it through again, so I said ok. Again it got cancelled hours later. I called back in again and asked why, rep did not know why and asked to put it through again. I said I dont want to repeat history so why dont we do ship to store now instead of ship to home. She said ok, lets try that. In going that route, she found that they were out of stock at the warehouse and that was the cause of the cancellation. She said it would be back in stock in about a week and for me to order then. I asked if I can just order it as a backorder now and it just ship once its back in stock. She said no, she couldnt do that. Her manager got on the line and said the same and said that when I order in a week, it will be at full price. I asked, given the ordeal I just went through over several days, no exceptions can be made? He said no. I wrote in and gave my feedback of the situation on the pep boys web site.
A day later, Dan, the general manager of this store, called me to tell me he is proactively searching nationwide and is trying to ship the tire stand to me when I thought all was lost. Kudos to Dan. Additionally, he pointed me in the direction of Richey, his service manager as I mentioned I was looking for a new set of tires. After talking to Richey (who was equally awesome), I pulled the trigger on an awesome price for a set of Continental Extremecontact DWS06 tires. This is one of those examples you hear of in the customer service industry where a little bit of courtesy converted to added sales. Had it not been for Dan going the extra mile, I would have gotten my tires elsewhere.

They FUCKING SLOW ASS! I came to change my tires, and they told me my car was going to be ready in 2hrs, I had to get to work in 2 hrs. and the 2 hrs past, and they barely started to do the job, the lady manager didn’t even know how to handle the situation and told me she couldn’t do shyt. I ask for another manager and he told me he had a lot of cars ahead, DUH!!! that’s y I made an appointment! And they still SUCK!!. And the rest of the employees they just chilling and not helping others when they need help, don’t come HERE!!! Go to another TIRE SHOP!!! Just because they messed up I lost time of my work!!! If I could put ZERO 0 stars I would,. Don’t be like me and make a mistake like I did. Nuff said.

Two words. Never again.
Last time I took my car here, I had an appointment. I still waited three hours for an oil change. Coffee machine and water all broken.
Complained on the web site.
Got a call from Sandra, the «service manager», who seems to not know the difference between wiper and transmission fluid, who apologized and said They were hiring more techs and will give me a free oil change.
So today I go in again with an appointment. The tech shortage remains and they tell me it’s gonna be several HOURS.
I begrudgingly said ok and started waiting. Then some other customer was screaming at Sandra about them messing up his car before and to fix it. She said she’d «try to squeeze them in» today.
Nah.
Come on guys, I was first one there and had an appointment.
I grabbed my keys and left for the last time.
This is sad, because when they opened last year the service was FANTASTIC. The managers were extremely attentive and that’s why I continued going there.
Oh, the decline in such a short time. The staff now resembles the black hole at
.
Pep boys, I’m not emailing you anymore. You need to either replace the whole staff at this location or just shut it down. This place sucks. Nothing else you can do to make it right. I’m ripping up all the coupons I have.
Bye pep boys. It’s been real. Real awful.

This place USED to be a great place to go to but my last 4 – 5 visits the service keeps going downhill. I came in 2 days ago to set up a 10:00 AM appointment and waited til 11:20 AM and my car was still sitting outside. Ive asked for my keys back and they told me they’ll get started on it right away. It was 4 hours before I got my car and it was just new tires and a new left license plate light and right brake light. Today I noticed they didn’t even change my license plate light and they charged me $ 24.99 and $ 9.99 for the service of said light! Ive had problems before where they told me they rotated my tires and I marked my tires to be sure they actually rotated them and they didn’t. So yeah I was lied about that and now this. They’ll get two stars not one because this place used to have potential.

Me and the family where expected to go on a road trip when I got a blown out tire I had to replace all 4 tires (AWD car) the manager David was very helpful, but the guy who actually was working on the looked like he never changed a tire in his life. They promised me 2hrs the car wasn’t even ready in 3 WTF. When I asked if he can hurry up they said he’s working at it as fast as he can, bullshit we saw him bullshiting with another worker half the time. This is the 1^st and last time I get service done here, only reason I came here. In the first place is because ita the only place open on a Sunday. Foe that reason I give this place a very bad review. I think the dudes name is Kevin

Horrible customer service! My aunt went to this pepboys Tuesday ¹⁰⁄₂₀ to get her car battery tested and David was more worried about getting off on time and turned her away telling her to leave her car at the store and it will be checked the next day. Mind you my aunt is a single parent and had her two kids with her. O’reilly’s was more than happy to take her service! They deserve ZERO stars

Never walk in 30 minutes before closing because there’s no help in parts department, I wasted 30 minutes waiting and at O Reilly’s auto I would’ve been home fixing my car .
Sad !!!

Don’t go here!!! I’ve been coming to this place for so long, when they had a complete renovation done I thought they have knew cashiers and manager because they all smile and greet you like you want to come back and shop more parts, but after the renovation Cashiers and managers were all replace they are rude. When you go to their website it says there the closing time is at 9pm but close at 8pm. I put up with their attitude for now this will be the last time im coming their and will not recommend it to all my friends and people I know.

Went in there to browse but then was interested in getting a card took a long time because it was understaffed and nobody except a girl knew how to start the card application got approved went to buy tires from there everything went wrong they got the wrong tires not the ones my boyfriend wanted they lost the valve caps they messed up the alignment and my boyfriend Lost a whole day with nothing achieved poor guy even said he didn’t know how to do alignment

DO NOT GO TO THIS PLACE!!! Most crappy service ever. I had a check engine light and I wanted to get the code pulled. I show up and I asked someone (the manager) if I can get a check engine light code pulled. He said it was going to be 3 hours. Are EFFIN KIDDIN me? 3 hours to pull a small check engine light code. Doing so only takes LITERALLY 30 seconds. I told them I JUST wanted the code pulled, and they still said it will still take 3 hours due to a wait. Considerately I said ok and walked out to my car to leave, and I see NUMEROUS workers just lounging around sitting are their damn phones in the shop. I asked one guy if he can check my code real quick, I mean he’s sitting on his ass anyways, and he said sorry there’s 7 cars ahead of you. Well what the hell do your job and work on those 7 cars instead of just sitting on your phone and not wanting to help me pull a stupid code.
This place is a freakin joke. Sh***y customer service, lazy ass workers, and a snobby manager. These guys don’t give a rats ass about helping you out.

Closed at 8:00p, not 09:00p. I was at the door when the guy closed the door on me … Very rude!

If I could give this shop zero stars I would.
Customer service is not something in their employees training. Started when I called and inquired about dropping my car off around 7:45 pm, they said they closed in 15 min, I told them their website said 9 pm. I receive a 5 min dissertation from the employee about how they’ve asked for that to be changed for years.
Dropped my car off at the night Dropbox.
Received a call in the morning just a few min after opening hours, they’d do the work soon. Great.
They had equipment that wasn’t working so they called and told me the problem was bigger than they thought. Well it turned out that was not true and they called a few hours later to say that.
I came to pick up my car, wait at the service desk for 7 min before they tell me nobody is working that counter and I have to go stand in the line that is 15 deep of people buying things. 4 employees had walked by me while I was in that line and never said anything. Very rude and dismissive employees.
It’s a shame. Sunnyvale pepboys is great. San Jose isn’t. I’ll never give them my money again

One star for being close to where I was which means convenient. Didnt tell me there are two different synthetic oil changes and the coupon was for only one of them. Of course not the one they put in.
They adjusted the price but then I found a grease spot in my visor and on the roof of my new car! Ugh had to go back. Wth.

NO STARS. AVOID THIS PLACE AT ALL COSTS.
I’m never going to pepboys again, especially this location. I
took my car there about 6 months ago to get my suspension evaluated because I heard a clucking when I would go over a bump. 3000 $ later, the car is still making a weird noise. I took it to Tech 3 and my control arms were in backwards and because they’re in backwards, it’s damaging the frame of the car. I took it back to pepboys and Richey the store manager told me that they never did anything with it – despite it being the problem all along, but he wished he would’ve replaced my control arm on my car because that’s more money for him.
The people here arent interested in helping you, they want your money.
If you want your car ACTUALLY fixed, go to Tech 3 Complete Auto Service, they know what they’re doing unlike the ass holes here.

Everything here is seemed a little bit on the sloppy side. No real structure. Came here because my gf has been having car trouble and almost everywhere we have gone they have been unable to diagnose the problem.
Why not hit the franchise car fixer upper place?
Service was nice, but 90 bucks just to see what the problem was? Geez. I must be out of touch as everywhere else we went it cost practically nothing. So we passed on that.
Next, lets check the breaks. Can’t do it, unless they break a part of the car off at $ 228, just to check it. Another pass.
However, everyone was rather nice here, so I’ll give them another star just for that.

Felipe was awesome, professional, courteous. Explained the current schedule situation and got my old Nissan Altima for an oil change in about 20 (there must have been a few cancellations, ¹⁰⁄₂₃).
I think they’ve added WiFi since I’ve been here… Signal is pretty good throughout the store (look for SSID PepBoysGuest).
There were a few obnoxious customers in the lobby that insisted on listening to their chipmunk audio bites and yelling loudly at the TV, or talking about how they exploited the system for food stamps or something. It was all very interesting.
(I managed to walk around the very well-​maintained store and check out some new products)
Sadly Felipe did not greet me when I checked out. Some other dude awkwardly made that transition — and told me about leaks and possible options that would cost me an additional $ 100+.
I take Pep Boys’ advice with a grain of salt, but it was worth the $ 24.99 oil change coupon (check out their online website).
My car purrs now, and I don’t have to be mildly anxious about that little lamp indicator flashing in the middle of the 880.
A: good Pep Boys for an oil change

2 stars for being the nicest Pepboys I’ve ever been to, but short of nothing with the advice or service from staff.
I was stuck with a minor issue and the ‘technician’ advised me to a major one but resulted in a simple fix.
What could’ve cost me $ 100+, was resolved for $ 3. Thank goodness that I trusted my instincts going to another shop for their advice.
I’ve been here a couple times where I had to track down an associate to get some help. Service overall is a major lackluster.

My car battery died on me one morning so after a jump I called PepBoys to ask if they installed car batteries. (Costco sells batteries but does not install). Malcom, the manager answered the phone. He was courteous, friendly, and personable.
When I arrived at the store Malcom wrote me up and asked which battery I wanted. They sold a Prostart (Pepboys branded) and Bosch. The difference was about $ 25 and an extra year of warranty. He didn’t try to push me on the expensive one. He said if I plan to keep the car under 2 years them the cheaper one would suffice. I went with the Bosch.
The only thing he mentioned was a battery install package for $ 10 – 20 which included felt pads around the batt terminals. I declined it.
He took my keys to check the odometer of the car and pulled it straight into their garage (which has about 8 – 10 stations — all were full when I arrived). 40 min later my new battery was installed.
I found a $ 25 off coupon on their website but it didn’t apply to the battery. They were nice enough to scan a 10% off coupon for me!
I give Malcom 5 stars for customer service, knowledge, and friendliness. The quick turnaround was much appreciated too. I overheard them telling folks that oil changes would be at least a 1.5−2 hr wait because they were so busy.
Unfortunately, the parking lot was quite dirty with garbage, cracks, and pot holes. (–1 star)
I know there’s an Autozone across the street but Pepboys is where I’m at!