Quest Diagnostics

In the past my veins have been very hard to find or draw blood from and I always get poked several times. Today I saw Carlo and he was AMAZING he took like 4 – 5 vials in like 2 – 3 minutes!
If you’re a chicken when it comes to getting blood drawn try this Quest location and hopefully Carlo is working

Fast and good service. Went early with no appointment and was in and out. Nice staff.

Prepare to wait even if you have an appointment. Seems that they offer appointment times when they don’t have the staff to be able to keep them. Clearly they don’t value people’s time and customer service is not a priority.

HORRIBLE SERVICE!!!
I went there Today at 7am as a walk in to get my lab test, and THE FRONT DESK GIRL had me wait AN HOUR to then tell me she did not have my physician order on the computer.
WHY did she wait until It was my turn to tell me she did not have those orders on the computer? Couldn’t she check that before and NOT HAVE ME WAIT AN HOUR??? :s ZERO ORGANIZATION, TERRIBLE SERVICE!

Run away from this place! Zero organization, you can wait for a LONG time here. They say walk ins are welcome. In fact, they are anything but welcomed. And the waiting area seems is as comfortable as a prison’s waiting area. Never again.

Came yesterday at 3:32 and they had already locked the doors because they close at 3:30. Thought they might be forgiving and open the door for me, but nope. Then I come today, get here at 3pm, needing to get a drug test done for a job. The ONE employee working says she’ll be right with me (she was with someone else) so I waited two minutes. When she came to help me, I told her I needed to do a drug test. She said, ‘oh, we can’t do those after 3′. She looks up at her clock (it said 3:15). I just said, ‘ooooookay’. I get in my car and it’s 3:02. So that means between the time of me getting there and her telling me she can’t do it 2 minutes had passed. This now means I have to come back AGAIN tomorrow. I don’t even get out of school until 2:30, have to change and rush over for a 3^rd time… Terrible customer service. I will never come back (didn’t have a choice for this test).

very bad service specially with babies they cant draw blood on them they poke my son twice and still no blood was drawn never again very bad place and staff

They wouldn’t take my form and wanted me to call the doctor’s office to fax them a different form. Instead, doctor’s office said that they’ve been using that form at other Quest sites for a long time and it has never been a problem. Suggested that a) this location has training issues and b) to go to a different location. Did just that and got my labwork done. I will never again go to this location.

Location: small plaza, nice and quiet in the morning with plenty of parking. Major cross streets are Bird and Willow.
My appointment was at 7:15am, I arrived at 7:05am.
The front desk girl, Rosemary, was polite and efficient, patiently answered all my questions (my doctor’s order was to a different lab, but Quest can do it, actually you can go to any lab you want to. I go to Quest because Aetna has a special contract with them).
As soon as all paperwork was taken care of other girl, Sophie, called me in and took the blood gently and carefully, we were talking during all 4 vials, no pain, no bruise after, just a dot.
Total time in the lab: 15 minutes.

Went there to have blood drawn and I was very nervous. Usually when a tech tries to obtain my blood it is very painful and they sometimes cannot located my veins. Francis was my tech and seriously if I ever have to get my blood drawn again I will wait for an appointment with him. He was very gentle and courteous and was done in seconds. Thank you Francis!

Have visited twice. They screwed up my order (Dr. wrote on order that I was supposed to receive my results immediately and the receptionist did not transcribe that into computer, so I had to fight with them to get my results.
Also on both occasions I would rate the phlebotomist as poor.

This place is a freakin joke. I made a appointment for 2 pm, I sign in and I’m waiting there for 30 mins before the lady even pops out from the back. She looks at my name and waits. I finally take it after 50 mins of waiting. What’s the freakin point of an appointment. One more thing… They have signs that say no phone use while you wait. Sh*t yea right. there better be a TV or something than :/

the worst place ever! no communication, only one person there. waited for 1 hr and then was told would have to wait for 45 min more because of appts

I am so angry right now. I made an appointment to visit this center at 8am for some extensive lab work ordered by my doctor. I arrived, and was told that one of the tests they couldn’t do this morning, because they can only do it in the afternoon. I asked if I could make an appointment to have that test run this afternoon. I was told I would be treated as a walk in if I came back. I said not to worry about it, I would just make an appointment for the other test, because I don’t think I should be treated like a walk-​in and made to wait for something that they didn’t advertise when I made my appointment and fasted all night for. I sat back down and waited to be called to the back. A person, who I assume was a phlebotomist walked up front and took my orders from the receptionist and asked what the problem was… the receptionist told him, as the phlebotomist read my paperwork, said «this is for Sutter Health, we don’t have to advertise anything, he can just come back and wait.»
I was furious at such a callous, and rude customer service. My insurance pays thousands of dollars a month in lab tests, and I was giving Quest a chance. Due to the incredible rudeness and disrespect shown by this employee, I will never give this company any of that money as long as I have a choice.

Easy to find in a corner shopping center on Willow and Bird with plenty of parking. My appointment was at 9:15am, I arrived at 9. There were 4 people ahead of me. The front desk girl, Rose was also the Phlebotomist. (If I were the office manager, I would have more than one employee.) By 9:20 Rose was drawing my blood and by 9:25 I was walking out the door. Rose was very gentle, no pain just a little pinch in the beginning. She drew 4 vials with little to no movement when switching out the vials. Whew.