Sleepwell Medical Clinic

The initial sleep test study went fine and the tech was very nice and accommodating. Scheduling was not an issue. However trying to schedule follow-​up appointment to review my results is horrible. After waiting 2 weeks, I finally called to check when my results would be ready. The receptionist told me they weren’t ready and that I would be contacted later. Another week went by and still no update or ETA. Called again and was told results still not ready and sometimes take a month to come back. WHAT? Finally over a month after my test, I was able to make an appointment to review the results but the soonest time I can get is now 3 weeks out. By the time 3 weeks comes around, I have others meetings that have come up on my schedule and I have to reschedule. Next available slot is now 2 more weeks out. My only question is how many hours does this Dr. work per week and why can’t the results be emailed or sent if their schedule is this impacted? My brother-​in-​law did a study at another center and got his results back within a few days. I’m thinking I could do the same and still have my results back before I even get my next appointment with these guys.

Initial sleep study was fine. Tech was accomodating. Getting time to schedule results is another matter. Took me a few months to get results, not sure why. Waited an hour and 30 minutes to be seen to get my results. Other patients were also getting irritated. They lost my pillow that I brought even though they told me they would hold it for me until I come back to speak to a doctor. If you have Blue Cross Anthem… BE CAREFUl. The billing office IS SHADY. They charged both an in and out of network charge… so I am disputing this charge because they charged me for their outside contractor is out of network? Even if you are referred by your physician, like me, TAKE CAUTION and talk to your insurance’s billing and their billing to avoid unnecessary back and forth issues that I am dealing with. Or find another specialist! Such a nightmare! Feel free to contact me if you need clarifications! I don’t want fellow Unilocalers to deal with the same issues I am still dealing with!!! If I could, I would give them half a star for the nice tech that took care of me when I spent the night for the sleep test.

Not service oriented.