Terminix

Definitely not worth the $ 250 to have my newly purchased home sprayed. Did not do as good of a job as I had hoped in spraying under house and in attic. Now they call me EVERY day! I’ve asked to be removed from the list so many times and they keep calling me.

This company is a big JOKE!!! Please don’t ever consider doing business with them. I already have close to a year dealing with charges they want me to pay for. Services that were never received and no, I’M NOT GOING TO PAY FOR SOMETHING I DIDN’T GET!!! Every time I call, and after talking to three or four different people and being on hold for a long time, they say they will take care of everything and I won’t receive a bill. A month goes by and guess what, another bill shows up on my mail. I’m soooo tired of this.

BY FAR THE WORST SERVICE EVER. This goes out to ALL TERMINIX. They are a MONEY HUNGRY company. I was home when supposedly TERMINIX was here spraying the exterior to my house. LIARS! No one even showed up. Then that evening I get a bill at my door. Can you believe that? I call and guess what? They cannot do anything and I have to pay $ 100 for a service that wasn’t even DONE. Did they want to hear anything I had to say? No, all they cared about was getting there money so when I said I am going to cancel they transferred me so fast and said they would still bill me. I told them to bill all they want and send it to collections I was NEVER gonna pay them for service that was not done. They are ridiculous and I hope you guys go with the other pest control ppl and not them.

Terrible Service. They are not honor company. They charge the monthly service, but never come to do their job… cheating cheating company. Refuse this company.

Terrible service, I been with them for 4 years, recently I call in for small cockroach service in the kitchen area, they set up the oppoiment for next Monday morning, and they told me to move all foods in the kitchen so they can spray treatment
and my wife spent hours of Sunday to move every things out and get ready for next day, on Monday morning the terminix tech call me and he said something coming up he can’t go to do a service at my house because he have to go for meeting and he will come after 3 PM. then I wait until 6 Pm, call him back and he said: I was busy with other house. I said ok no problem and he reschedule for me next day exactly 10 AM, and he want to make sure all my kids and every body out after he spray. I did what ever he said, get 2 little girls ready and start waiting for terminix technician, 10 am pass did not show up until noon never see his face or even a phone call, then I call direct terminix main office, the agent check my account and told me that reason he did not want to show up because I did not pay and my account was behind. then I told them I pay for whole year last week total $ 322.09. By credit car with payment voucher. They don’t believe me, OMG I’m really mad. Why they don’t tell me anything when I first call in for service, then I decided to cancel the service, and I said do not charge in my credit card when u found the the payment. They said OK. after 2 days I check my credit statement and it show terminix charged 322.09 on my account. Guys never use this company for service your house, plus after the service couple days ant & cockroach still travel in and out the house. before was ok, now very suck. i really don’t recommend for this company.

I signed up Terminix despite all the bad reviews to give it a try. They did not respond to my phone calls after the first treatment. Getting their follow up or refund guarantee was not as easy as advertised.

Called to get rid of rats under the house. Bought the $ 300 3-​month all pests control contact. They did spray around the house for insects, but for the rats all they did was put A pair of traps right inside the access panel to under the house. Nothing was caught after 2 weeks. Two different techs refused to go under the house and clean out any nests or even place traps where the rats were. After another week one rat was caught and they removed it. But two more weeks with nothing caught and rats still scratching under my bedroom, I called to cancel, and told them to pick up the traps. They didn’t. I called again, now there was a mouse in a trap. Ended up having to remove the traps myself, which by then had caught two more rats. Still need to hire someone to go under the house and finish the job.

I don’t do a lot of reviews, but after reading other reviews, I feel compelled to write one. I have had a similar experience that others have had. I have been a Terminix customer for nearly 10 years. We have their Guarantee for subterranean termites. We have drywood termites now. We had an inspection and set up for an appointment for treatment. The time was between 8am and 12pm. They showed up at 2:35pm! NO APOLOGY, NO PHONE CALL, NOTHING. I sent 2 emails to my sales rep, no reply. I called Terminix, went on line and sent the Customer Service page information, NOTHING! I can’t believe that this can be ignored. It is a $ 1000 JOB! I have canceled my services with Terminix. I recommend no one to use this company.
I’m posting this here and in their Pleasanton Unilocal Page. I don’t know who is responsible for my service.

Terrible service. Refuse to honor their satisfaction guarantee. Send different people out without prior notice to perform lousy service. No follow up.

My husband called the 925 number and asked for an inspection. We were given a 2-​hr window (10am-​12noon) on Saturday 8÷29÷15 and was told the tech (Jesse) will give us an advance call 30−40min before arriving. We didn’t go out that morning and waited for the tech to show up. No advance call was made and no tech showed up! Called customer service at 12 noon and turned out he has two big houses inspection and won’t be able to come and rescheduled for next Saturday 9÷5÷15. Around 10am that morning he called and said he has bad migraine and won’t be able to come and rescheduled again for 9÷12÷15. We waited until 1:30pm and no call or no show up. When we called the customer service they said oh, I am not sure why he ((Nicholas) didn’t come or called and transferred to the «Service Liaison», I was put on hold for over 30 min and then was hung up on.
It was a big waste of time dealing with this company and seems they have no respect for people’s time nor for their commitments… I wish I can give them no star…

Found termites in my parent’s home and decided to call a well known company to fix issue. Called their 1 – 800 number and scheduled a next appointment from 1 – 3. I told my dad and he had to take time off work. He sat at home and waited and waited and waited. After 3:30 he gets a call from Luis the inspector and says he can’t make it. He tells my dad he is stuck in Hayward and that’s the area he’s in charge of. He then told my dad that he doesn’t know why they scheduled him for our house since it’s out of HIS way. I called the 1 – 800 number again and was put on a 20 min hold. Finally I got to the correct person to help me and she was nice enough to reschedule but at a more convenient time. She offered 5−7pm the following day. Sounded so promising and she guaranteed that they will show up this time and even said she will make sure the new inspector will give us a courtesy call prior to showing up. Well guess what? Same shit but this time no call at all. We are done with this company. They can’t be trusted. This was a blessing in disguise. Thank goodness we didn’t give them a single $

Folks, run don’t walk away from calling Terminix at any location. In fairness this company is a national company and probably do their best work for huge companies but for an older couple on a fixed income like us with a small problem they were the absolute wrong choice. They charge way too much and it’s entirely unclear how their costs increase at time of sign up. I don’t think they care who they take and that spells bad customer service and no acknowledgement of the situation of who they deal with. No stars at all here.

Horrible service!
We have had an annual service contract with them for years, but lately they have been very unresponsive. We were given a time window for service, and then the serviceman called to reschedule. However, at the rescheduled time, there was no call and no show. We called to inquire about the status, were kept on hold for 20 min, and told that the branch manager would call. Never heard from him, so called back again. Same response; our call has not been returned for over 24 hours, and am still trying to reach them. I would have thought they would respond to an old, loyal customer, but obviously, I was under a wrong impression. Obviously, they do not seem to care much about their customers!

I signed up on Unilocal just to give them a review. If I can give a zero star I would. Do not use them. We have not seen any improvement after their first treatment. When my husband called for a second treatment they gave a window of 5 – 7 pm. My husband kept calling because at 915 pm the tech was not here yet. Poor service. We will use another company.

Worst customer service ever. Try to schedule an apt and they say they will have someone call me, then I call them back three days later and they say sorry it never made it to the local office. It should only be another 72 hours before someone gets ahold of you. Why cant I know a price or a date you have someone available. Will never recommend or use you for another transaction again.

Horrible (non-​existing) customer service.
I noticed live termite in my house in Sunnyvale, called customer service (415−230−4399) and asked for an inspection. I was given a 4-​hr window (8am-​12noon) on Thursday 4÷23÷2015 and was told the tech will give me an advance call 30−40min before arriving. I didn’t go to work that morning and waited for the tech to show up. No advance call was made and no tech showed up! Called customer service at 12noon and turned out they had made two mistakes. 1) took my address wrong, 2) assigned the inspection to the wrong person (who does not do inspection at all). Customer service corrected the address and tried to reach any «branch manager». Waited for about 15min, was told no branch picks up the phone and I have to make a new appointment. Was given new appointment for Tuesday ⁴⁄₂₈ (the week after) 7−9pm. This time, I was assured the tech will show up with a 30min advance call. Again no advanced call was made and no tech showed up.
Called the day after, Wednesday ⁴⁄₂₉ 9:29am, and talked to Tracy about the missed appointments, she said she will transfer me to a «Service Liaison», I was put on hold for 10min and then was hung up on. Called again on 9:43am same day, talked to Stephanie, was put on hold for another 10min, and was transferred to Yousef (Joseph?). He confirmed that I had two missed appointments, put me on hold for another 10min or so, and then told me he cannot get hold of any Service Manager in any branch. No Service Manager picks up the phone, and the only thing he can do is to send them email to see what happened. He explained they have 4 service managers, 2 will not show up till the week after, the other 2 are in the field…
It was a big waste of time dealing with this company. It seems they have no respect for people’s time nor for their commitments …

Worst service ever! Ask them to come back for a follow up visit of ticks. Window of 2 hours 5−7pm. Ask for the tech to call ½ hr b4 arrival. I called at 6:35 and since they did not call by 6:35 they will not arrive by 7pm. They said nothing they can do. I have to wait till 7pm. 7pm roll around! 7:05pm call them! They could not contact the tech Cuz they don’t have a contact on file ! Seriously! How can you not have a contact number for the tech! So unprofessional. Wasted 2 hrs of my time sitting around waiting

I signed up for a service about 2 weeks ago… They came out and did the initial inspections and spray, but when I called back for a return service for some roaches found, I was told my account was cancelled and they could not offer a reason… Since finding this out I have called 5 times and emailed 1 time to try to talk to a manger and find out why the account was cancelled… No one will get back to me. Extremely disappointment in the customer service. The service guys were super nice, but by far the worst experience I have had since moving to the area.

They sprayed water with a tiny bit of oil in it, and that is it. That does not kill any bugs as NO chemicals were employed. Spiders are all alive and well two weeks later. Its a total scam. Time and $ 160 down the drain.

Seriously the worst pest control company. I can’t believe I didn’t get rid of them sooner. Had them servicing our small shop for years and they were never able to solve our roach issue. Just this week I decided to call other pest control companies, and basically they told me Terminix was just ripping me off.