Valley Radiology Imaging – Samaritan

Seriously, I’m on my third phone call… just today. (I’ve been on hold this time for 10 minutes, last time for 15, and the time before that 20)… who has that much time to sit on hold, in one day? yesterday — same thing. Friday, same. I understand that this is a busy facility — but as another poster suggested… hire more attendants… as it only takes a few minutes to actually make the appointments. This time has been the most disappointing… I cannot even make an appt!!! (and I need several items done).

The Business Owner, Andrew C., of Valley Radiology Imaging — Samaritan left a couple of messages regarding to improving the long waiting time for trying to schedule an appointment in 2015. Today, I too had to wait for longer than 20+ min and finally gave up. Twice.
My third trial, it went through after around another 20 min. Once I reached Kat (the lady who answered the call), the whole conversation only took less than 2 min, and it was done!
This is not my first time to use this facility and experienced the long waiting…, but it did imply a pattern of lose of insights. Please, either hire someone full time with full responsibility to take such calls, or open up online reservations. (They do have a website:
) The phone system kept on reminding me that they are experiencing unusual high call volume. Their business must be in excellent level. Doesn’t this justify the need to hire?

I had a wonderful experience at this Valley Radiology location on Samaritan drive. The
check-​in was seamless and quickly handled by the reception team member. The wait was minimal. The radiologist knew her stuff and handled filming of my broken nose with concern, ease, skill, professionalism and mostly care.

This review is for the service I’ve experienced at the VRI women’s center (ste 206). For those who are looking for information specifically about breast mammo/​ultrasound/​biopsy procedure, I hope my experience can be any of help.
Long story short, I was diagnosed mastitis for over one month. I wasn’t breastfeeding before nor currently. Everything happened only after my poor breast got hit by my 13 months old and things started getting nasty. After all kinds of inconclusive exams/​treatments I was finally sent here for a core needle biopsy by my breast surgeon. Before the procedure as you can imagine I googled and got myself scared to death. On the day of the biopsy, the nice technician assured me that I’d be totally numb and won’t feel a thing. While I do appreciate the nice words I had to say I’m still skeptical probably coz I have very low tolerance for pain. Dr. Schneider is the radiologist who preformed the biopsy. Well, when they say they will numb you up, they MEAN it. Dr. Schneider said she’s a big believer in anesthesia (Thank God!!!) and she’s not kidding. She used ultrasound to guide the injection of lidocaine all the way from skin to where the samples are to be taken. And I could tell there’s a lot coming in. All my experiences with local are only be done superficial mainly on the skin, so sometime it just won’t touch the pain. What they do here is totally different. I only got a slight stinging sensation when the first lidocaine shot came in but right after that I felt nothing for the whole procedure. Dr. Schneider took six samples out and put clips in to mark the location. It’s interesting that I was relaxed enough to be able to watch the big core needle coming in and out on the ultrasound screen the whole time. Dr. Schneider is cool and calm, gentle, doesn’t talk much but she answered my questions. And she seems very experienced and compassionate. When finished they wrap my breast with elastic bandage and gave me an icepack to calm the area down. It did began to sore after the lidocaine weaning off but icepack and tylenol took care of it immediately. Everything is manageable.
I also had two breast ultrasound done here before the biopsy and both experiences were pleasant as well. The technicians are nice and doctors/​radiologists are very knowledgeable. More specifically I’d highly recommend come here for biopsy if you are in the area and able to get a referral to Dr.Schneider. I’m waiting to hear back the results. Pls don’t put off it just because of scare. I know how hard it is mentally to have to go through the breast biopsy and the fears for unknowns. At least let’s make all of these one less thing to suffer.

Front desk staff is short and unprofessional with some of its clients. This is a medical facility where people are getting diagnostic tests done. Have some compassion. This is not McDonalds. Remember — Do no harm isn’t just meant to be physical harm. I was not getting tested, just a companion to someone who was so i was in the waiting room. I can not comment on medical staff.

The staff is great with the horrible shortage of staff stress they are working under.
It took me 3 different tries to schedule an appointment as the first two times after twenty minutes of waiting, I had to hang up. The third time, I put my speaker phone on and cleaned my room whileI waited to finally make the appointment!

I have never seen a worse level of incompetence. Starting from the reception desk to the registration process. You will wait for hours and if someone comes in with any visible injury (including a twisted ankle) they will take them ahead of you, no matter how long you’ve been waiting. Really really bad customer service.

Horrible service! Came here to get a pelvic ultrasound but was denied service because i had my two kids with me. Had i known that my children were not allowed here i would have asked someone to watch them. I told them it was fine for them to be in the exam room with me and the receptionist smugly looked at me and said i would never let my children be in there with me! We were arguing back and forth and i told her it was an emergency ultrasound and she paged the technician and told them what was going on and then i noticed she was whispering to the tech talking smack about me and how i wouldn’t mind my kids being in the exam room with me. Keep your opinions to yourself and do your job. Avoid this place

Very very difficult to make an appointment. They do not care about the patient experience at all. The schedulers are curt and not helpful (probably because all the patients are grumpy after being on hold for 15 – 20 min — EVERY SINGLE TIME). While the staff, once you FINALLY get scheduled, is knowledgeable and helpful, I am looking for alternatives. Enough is enough.

Its impossible to make an appointment with this outfit. I’ve made two attempts, being put on hold both times lasting longer that 20 minutes, got transferred to the wrong office, held some more, and finally gave up.
Instead of their on-​hold recording telling me how much they care about their patients, perhaps they can show they care by implementing an on-​line reservation system?
I’m looking elsewhere.

Impossible to make an appointment!!. Fourth attempt and still on hold after 20 mns! Will find somewhere else to go…

First we were told to come in on a Saturday, so we did only to find out that they didn’t perform the procedure that was needed on Saturdays. Had to wait several weeks for another appointment. Show up at the appointment only to be told our appointment was at another location. Received a reminder phone call the day before confirming time and address. We then go to the Good Sam location and wait for a 1.5 hours with no communication by anyone. We finally go up and asked what is going on. Found out they took someone ahead of my son and that person was a hour long appt and fit that person in a ½ slot. We are still waiting. We have now been here and watched several people come in and out. We are looking at being here at least 4 hours once everything is done. Let me add it has been almost two hours and my son has yet seen a doctor.
Update — I wrote my initial review as I was sitting in the waiting room. Within maybe 30 – 40 minutes of writing the review two employees walked up to me. They had read my review. This impressed me as one of the employees was a manager. She listened to my issue and explained why the wait was so long and informed me she would look into it to ensure it would be handled differently in the future. I moved the stars up from 1 to 3 because I was impressed that they actually read the reviews and that they took the time to look into why our wait was so long. Any business that takes the time to read the reviews and then come look for you when they realize you are still on the premises is good my book. If I could do ½ stars I would give them 3.5 stars.

HORRIBLE! It’s all I can say!
Be prepared to wait on the line for 30min — 1hr just to make an appointment!
Ridiculous!!!

I called to schedule an apt. Its a walk in only thing.
I asked the best time to come in. She said avoid lunch time, people pour in. I asked around what time is that. She said «I don’t know, I don’t work down there».
Gee thanks.

I was trying to make an appointment today and was on hold (animated recorder) for over 38 minutes! I finally called on another phone to see what was going on. I was told this could be typical depending how many people call and if they’re «short handed» or not. I guess I’ll just make the 20 minute drive over there to schedule an appointment since I’m still on hold. I hope this is not a reflection of the services I’ll be receiving there. Highly disappointed so far!

I had a very positive experience for something that is scary. Having a needle biopsy to find out if you have breast cancer is something I would not want someone to have to go through, but if you do, then the Samaritan Dr. location is the place to go. They were all very nice. The Dr. was fantastic and the tech that did my Mammo was awesome. As was the tech that assisted tho Dr. with the biopsy. As I type this I am still waiting to hear my results. Everyone from the front desk to the techs to the Dr. were fantastic in answering any question I had. Always friendly and compassionate. I would highly recommend this facility

Was assigned here by my doctor. I called a few of this company’s branches, each time was on hold for almost 1 hour and was still not able to get an appt. This is the most lousy service I have ever gotten in trying to make any appts with any doctor office in my 40 years of life on this earth. Incredibly unprofessional.
I will not recommend any one if you have a choice.
WIll give zero star if i can. or minus .
I even tried to call them after hours and see if i can leave a message for them to call me when they are AVAILABLE and guess what. I was transferred to the voice mail and then the voice mail said the mail box cannot accept messages. This is more than ridiculous.
They don’t want your business. That’s basically what they are saying to me via their phone system.

I came here a few months ago. I think it went as good as one of these exams can go. The parking was pretty easy and I had friendly concierge help to guide me to the correct suite. Inside of the office, it was pleasant, clean, professional and the staff was very helpful. I also had very good service from my doctor who kindly explained all of the steps to the procedure and I didn’t feel awkward at all.

Located by Good Samaritan Hospital by a parking structure, this lab/​center does all the radiology or X-​rays for neighboring offices and clinics. Because it’s a first come, first serve basis we ended up spending an hour and twenty minutes here — wait time and X-​ray time. Kind of long, but it’s a fair policy.
The facility is clean and modern looking, but doesn’t have much in terms of reading material. The staff is extremely friendly and helpful — you can hear them on the phone helping other patients (hmm…privacy issue?). I’m not sure who the callers are, but the job requires four staff members explaining various medical conditions.
Anyway, expect a wait. When the receptionist (Elva is so nice) says there are two people in front of you, don’t get too excited as that’s what we were told. That being said, stay healthy so stay away!

I was referred here by my doctor for my first mammogram even though I am still pretty young because of a family history. The first time I went in the front staff was friendly and the mammogram was quick. A week later I get a phone call from the office staff that I needed to come in ASAP for a repeat mammogram the next day. There weren’t able to give me any more details and said that the radiologist would talk to me the next day. So I had a more in-​depth mammogram and then was rushed into a room to talk to a radiologist who told me to get an MRI and a biopsy.
The breast MRI was not fun. The person who inserted the IV was awful! She spent 20 minutes trying to put an IV into my arm and kept telling me to close my eyes (this is because she had blood all over my arm and was sliding the needle in out of the vein). I had a horrible bruise after the fact. If I tell you that I am a difficult stick then you shouldn’t get cocky and say you are the best. You should call a radiologist to do it. I have to get another test done and I am trying a different facility because I don’t want anyone from this place using a needle on me again.
The 2 stars is only for the staff that did a good job with the mammograms. Don’t come here if you need a contrast MRI and you are a hard stick.