DryMaster

Cold showers no more!
As a local insurance Agent — I have referred the DryMaster crew to several of my customers — they have been very happy and thrilled with the services.
But most recently, I had a personal issue. An exploded water heater, complete with wall damage, water damage and traces of mold — not a pretty sight. To the rescue came the good folks at DryMaster. Not only did they replace the water heater, they fixed the drywall, cleaned up the mess and did it all in a day! Actually in about 6 hours.
I can again take warm showers.
DryMaster was professional, courteous, clean and the best price in town.
I highly recommend DryMaster.

I just joined the team and everyone is dedicated to making sure you have the best experience when you have an emergency. With the addition of plumbers and asbestos abatement, we are ready to handle any customer need — large or small. Our office is ready to help when you are often times having one of the worst days. Call us and we can help you through this tough time.

We are in the process of recovering from a kitchen leak which caused a mold situation. Since our house was built over 60 years ago there was also an asbestos presence. We had our insurance co choose a remediation co to do the job.
Our insurance co had ATI come out originally. They seemed ok. Was I wrong. I was very concerned that they hid some of the mold areas from the mold test. Plus we are in week 4.
I was right!
Needless to say we fired ATI…
Drymaster to the rescue …
Jason arrived the same day and uncovered the mold areas that were covered by plastic and noticed mold in those covered areas.
James worked with my wife to schedule the work time.
EnviroCheck was called out the next day to test the air.
The mold test failed!!!
Jason and Vince of Drymaster came out the following day to replace the collapsed ATI containment (2^nd time it collapsed) and reveal the obvious mold areas that were hidden by the plastic that ATI put up.
When the sink was removed by ATI there was a dripping valve. ATI’s counter measure was first putting a tub under the leak then putting a plastic bag around it to collect the water.
Drymaster had plumbers come out to fix the drip. Mark and Richard of Drymaster did the repair very timely and did it right.
What a pleasure to work with this company.
Everyone communicated clearly!!!
So far, a job well done!!!
To be continued…

Honest, clean and prompt when responding to my water damage inside our home. Couldn’t be happy with the level of service and time they took to make my home whole again. Would definitely use or refer to anyone looking for a restoration company.

A++ service… Highly recommend!
I hate that I was in a situation that I needed this emergency help. But am so happy that this was the company given to us!!!
Thank you Jason and unfortunately the rest of the crew that I didn’t get names of.
Unfortunately came home to the most horrific and disgusting plumbing issue I have ever witnessed happening in my own kitchen.
My upstairs neighbor had a plumber who had a plumber to unclogged his blockage he was having, and the plumber pushed both blockages down 2 floors to my floor stage 4 and sewage/​feces came up through my sink and sat there after overflowing all over entire kitchen floor.
I called them on their at emergency after hour service and they responded within 5 minutes of a dispatch call.
.and they arrive ASAP.
Poor guys, They were horrified and diagnosed Stage 4 black water (feces) filling up two sides of sink and floors… Because building was built in 1950. The back up pipes somehow mixed up on overflow… an experience I never want to see again.
They stayed till like 3AM in morning until completely removed, so plumber could come and resolve problem.
Not once did they complain, just got to work and drained it.
Thank you, thank you, thank you. You guys rock!

They started our work a month ago. I can’t get anyone to call me. The house smells just as moldy as it did BEFORE they cut away drywall, and nearly 3 weeks after they did their cleanup. They say «I understand your frustration.» Understanding does not move the job along. They must know someone in the management office here at the condo complex-​they came highly recommended but I’m not sure why. At this point I would NEVER recommend the company.
UPDATE 10÷17÷15: 77 days after starting what they said would be about a 10 day job, they finally finished the work. It took them 3 weeks to answer my request to call me about the mismatched paint. They had to repaint because they used semi-​gloss in the bedroom where it should have been flat, and flat in the shower area where it should have been semi-​gloss. They painted around the light switch and paper holder, leaving a 3″ unpainted border, which made the paint job stand out. The «VP of Operations» kept interrupting me as I told him of my dissatisfaction, dismissing the validity of my dissatisfaction. We paid for a job as promised and they failed miserably. I’ve been a paying consumer for 35 years and this is the most unprofessional company I have ever experienced. Save yourself the pain and aggravation-​use anyone else.

When you live in a condo complex there are bound to be unexpected leaks. My association has hired this company on to do damage control when these leaks so often happen. This is a TOP NOTCH company — from customer service to all protocols they follow — they are the best of the best! You can feel comfortable knowing that this company has the knowledge to do their work professionally and do it right the first time around.
I happen to be pleased with all of the technician’s who have been to my house on numerous occasions, but James Castillo really deserves kudos. Besides being super friendly; he really knows his stuff and will answer questions, explain processes and pretty much pass the knowledge he has onto you.
If I had to give one critique for DryMaster to improve their business it would be to let homeowners know who will be coming to their property when an appointment is made. I say this because a lot of times if you are going through your association one is not aware of who will be coming out to fix your property. Then, tangled communications occur and it can get really confusing.
If you EVER have a leak and seek damage control immediately call this company. They will be able to properly handle and meet all of your needs.

Excellent customer service! My home insurance referred me to Dry Master to check for water damage from a water heater leak. I did not get someone on the phone right away, but I got a call back in less than 5 minutes. In less than an hour, Devin was sent over and he got there within an hour, earlier than expected. He was knowledgeable, had good equipment to find moisture in the wall, was upfront and helpful. He was also very patient while I dealt with my HOA, who was responsible for the leak, and giving me the runaround. Unfortunately, the property manager in the end decided to have another company come in the next day to do the work (and they were late every time!).