Nicholas Parks Hyundai

l will share the information learned at Hyundai/​Kia with the lodges that l belong to: Knights of Columbus, the Masons, The Lion’s Club, the I.D.E.S., the U.P.P.E.C., Hayward Chambers of Commerce, the Rotary Club.

My 2011 Hyundai Sonata broke down and had to be towed to Nicholas Parks Hyundai’s service center. I interacted with John Fitzsimmons, Customer Relations Manager. He was extremely helpful in completing the required process. John was very proactive and kept me updated on the proceedings. I live 55 miles away from this service center but had to visit just once to get the rental car, John was instrumental to get the necessary approvals from Hyundai Motors.
John always answered my phone calls and responded to all my layman questions patiently. I am very happy with John’s services and would give him more than 5 stars if there was an option.
When you are in Nicholas Parks Hyundai Service Center, Reach out to John, if you want things to be done hassle free.

Brought my car in for routine service and one of the service managers, Chaz, took great care of me. He was friendly and efficient. Even though they were very busy that morning, he made sure my car was ready when he said it would be. I’m not a huge fan of having to bring my car in for service, but working with him made it a more positive experience.
Honestly, I have a feeling the prices here may be higher than others, but, to me, its definitely worth it to make sure the service is done right, you are treated well, and they don’t try to scam or upsell you.

There shuttle service is terrible. I waited 40 minutes and it did not come. had to call someone to pick me up .hope my car doesn’t take all day

Horrible customer service. Brought my car in on Monday last week because my key got stuck in the ignition. Told me will be done last Thursday. Skip forward to Friday still no call at 4pm at night. I had to call them to ask what’s going on with my car. No answer receptionist sends me to voicemail. Left message to call me back to give status of my car. No answer so get sent to voicemail again. Left message to call back. No call back after three hours so i called again. Receptionist says everyone is busy and for me to wait for a call from Jim the manager. Jim never called back after three hours, so I called again. Keep in mind people all I want to know is the status of my car. Receptionist again says it’s busy, but this time I demanded to speak to jim. After being on hold for 15 mins jim gets on and finally tells me the status of my car. He tells me it won’t be ready until Tuesday. I asked what happen to Thursday he blames that they are short staff and he is new and trying to fix things, oh he did say «that wasn’t my fault». Of course that’s not my fault. I had to rent a car for an extra 5 days for your faults.
Well Tuesday came around and Jim finally called and said my car is ready. When I came in Wednesday morning to pick it up the front desk guy gave me the total, I gave him the coupon the the dealership emailed me. He said I am unable to use this because the manager discounted my services already. I said he discounted because you guys were 5 days pass the date you said I would get my car back, the coupon should had been applied on top of that. The guy refused.
Well moral of the story don’t use this place for service. They are too overwhelmed admitted by the manager. And the only person who will pay for their problems is the customer. Maybe one day when they get sufficient staff and better customer service (I.e. Honor coupons your company sends) I may return. But until then I will stay away and suggest you do the same.

I recently leased a 2016 Genesis sedan from Nicholas Parks Hyundai. I have a Costco membership and was very pleased to get a great discount with Nicholas Parks. The sales rep, Arty B. was very professional, knowledgeable, and helpful in making the deal. He was able to find the car with the options I wanted and had it ready for delivery within a few days. I recommend this dealership.

Started my hunt for my first car several days ago. I went to MANY car dealerships looking for the perfect car for my budget. Nothing grabbed my eye and I ran into many unpleasant and
ran into several unpleasant and gimmick-​y salesmen at many of these dealerships. Until I thankfully went by Nicholas Parks Hyundai and Kia and an amazing salesman named John helped me to find a beautiful 2003 Audi A6 in perfect condition for a great price! John was so honest, nice, and helpful and I’m so grateful to have had his help! If you’re looking for a new or used car, I STRONGLY suggest Nicholas Parks, and make sure you ask for John!!!

I had a great experience! My sales rep John was very helpful and knowledgeable about the vehicles on their lot. Sean and Steve were also very helpful in the process with helping me get the best price. I ended up getting a Hyundai accent and am very happy with my experience and with my new car. I would highly suggest going to this dealership!

DON’T BUY A CAR HERE! OR DON’T BOTHER TAKING YOUR CAR FOR SERVICE HERE. I bought a brand new new genesis from this dealership and regret it… Long story short, the service department has had my car for 3 WEEKS! This whole time I’ve been stuck driving a POS rental car.

Victoria did a great job helping me buy my new black 2016 Hyundai Elantra! From the moment I got there, until I drove away in my new car, she helped me every step of the way. In fact, the entire team helped me, and they made what could seem like an intimidating experience very enjoyable. I would highly recommend Nicholas Parks to anyone looking to buy a new car!

Bought my first new vehicle on Monday… I was a bit nervous considering I had never made a large purchase like this.
Within 5 minutes of walking on the lot, I was approached by Jerry.
Jerry is opposite of the stereotypical «salesman». He sat down with me and asked questions regarding what I was looking for and the features I desired. He was extremely patient and we went over different options and types of vehicles. As we were returning back from a test drive, a gorgeous white and black 2017 Hyundai Santa Fe pulled in. I knew at that moment, she would be mine… I quickly named her «Angel». We test drove «Angel» and I was sold. Now comes the craziness… Jerry and I spoke about the budget I had and what I could put down. He is easy to talk to and I never felt pressured. I felt he was honest and understanding. The first floor manager was not willing to work with me. I was very close to walking out which was disappointing since I wanted the vehicle, and felt Jerry deserved the credit for the sale. The second sales manager was much better with crunching the numbers, he was more of the typical «salesman» but I liked him. Fast forward to several hours and «Angel» and I drove off to the sunset. I do need to go back and see if someone can help me figure out some of the features, I didn’t have time to stay and go over things… I had been there for several hours and needed something to eat!
I had the best time purchasing my first vehicle and I can thank Jerry for the experience. He is an asset to the dealership and I wish him many years of success.

I had a wonderful experience thanks to Bernardo I really appreciate the knowledge and the drive that he has while assisting his customers he was very knowledgeable in every area needed. I appreciated his honesty and I really appreciated how fast the service was I was in and out in no time the prices were extremely reasonable but most of all the customer service is a 10. The entire office staff is very friendly from the moment you call the receptionist until the moment that you pay including the people around the register everyone is very friendly.

Nick was very helpful, and professional. I was happy and satisfied with his customer service.

I would very much recommend this dealership. I am a first time car buyer and I did not feel cheated when I left the lot. Bob Shankle worked in my price range and did not try and sell my highest limit but found an affordable priced used Hyundai Sonata. The process was very quick and I was in and out in 2.5 hours including the test drive. Definitely make an attempt to stop by and see them if looking for a Hyundai/​Kia. Financing department was excellent as well. I would only wish that all cars, not just new models, but used as well would give you a full tank of gas when you leave the lot.

Jerry was absolutely great! Shon started it Jerry came thru and finished it, then Ben made it happn. Thx guys. I wud do it again and again great guys. Thank u Jerry ur the best. Team work! If u need a car hit them up

My sales rep, Bob Shankle, was great! He didn’t try to push me into anything I didn’t want or couldn’t afford.
I ended up getting a car I originally wanted but thought I couldn’t afford. Ben and the rest of the finance team worked to get me the payments I wanted with an interest rate I could live with.

Was happy to have been helped by Bernardo and Nick while purchasing my 2016 Hyundai Sonata Hybrid Limited. They were very nice, transparent, and friendly. They answered all of my questions and provided a great car shopping experience overall.
Also, Ben, in the Financing Department was a great help as well.
Thanks guys! Will definitely recommend you to friends and family.

Great experience buying my first car here! Ben helped me and was very helpful and very clear with explaining everything I had a question about. Ben even picked me up from Bart haha. Kevin helped me with the paper work and was very generous and cut me some slack knowing that it’s my first car. All the reps were also very polite and helpful. I’d definitely recommend if your looking for a Kia/​Hyundai.

Earlier this year, I bought a used 2014 Hyundai from Carmax and finally decided to register my vehicle with «My Hyundai» online acct to keep track of maintenance and use the Bluelink feature. Since the vin was already registered with the previous owner, I was told to go into my local Hyundai dealership and have them do a «Reset Vin» so the online and Bluelink account could be registered to me and I could talk advantage of the features. This unfortunately lead me into Nicholas Parks Hyundai.
I was treated with smiles by the two Finance managers behind the big desk (an East Indian with glasses and Asian dude) until they found out I bought my car from Carmax. Here comes the stank attitudes and poor customer service. They refused to help me with the «Reset vin.»
When I protested their poor service with «I’m a Hyundai customer» The East Indian manager replied «No you’re not, you’re a Carmax customer»
Got it!
When I’m hitting the heavy bag tomorrow in boxing class, I guess I’ll know who’s two faces will be on the bag! Oh heavy baaag, oh heavy baaag, where are you heavy bag!!!

I didn’t actually buy a car from these guys, but I almost did… This review is based on that.
I was in the market to buy a Kia and called a few dealers. I ended up at one dealer (Fremont Kia) and while I was in the store waiting for my offer to be accepted or rejected, Robby Oseguera from Nicholas Parks called me back. I spoke a bit with Robby outside the store I was in and he gave me a ton of advice. We then texted for hours as I was going through buying the car at Fremont Kia. Robby kept giving me insight and details to haggle with the not so great people at Fremont Kia, and as a result I ended up getting a fair deal.
I would have bought the car at Nicholas Parks had I already not been mid-​way through with Fremont. I do recommend the guys at Nicholas Parks, in particular Robby Oseguera!