Rv Rentals San Diego

It was great getting to camp and having the trailer all set up. It was clean and spacious. Customer service was great with answering any questions we had. We would definitely use them again!

This is my first time using RV Rentals San Diego in San Marcos and all i can say it doesn’t get any better as far as I’m concerned. I dealt with both Ken & Mitch and both guys are super friendly and very helpful. Our pick up was seamless and on time and the RV was immaculately presented. We chose the Fleetwood Bounder which performed faultlessly during all of our trip. The package provided of mileage & generator hours was accommodating and worked well for me. Our return again was seamless. A quick check over of the RV found everything ok so no extra charges which is often not the case with other rentals I’ve found. All in all i couldn’t speak highly enough of RV Rentals and will definitely be a repeat customer.

Excellent service. RV was delivered on time and clean. They were professional and very helpful. I would definitely rent from these guys again.

TERRIBLE EXPERIENCE for first time trailer renters, ruined my family’s XMAS vacation we’d been planning for months! It should be noted that we are very easy going and understanding people who have never written a bad review or felt the need to.
Day 1
Dec.23^rd
Greg drops off trailer a little bit after 2pm check-​in. Even though I requested an orientation of the trailer a few times, I never received a call from anyone saying that it was being dropped off; I just happened to see him drive in and followed him to our campsite. Greg then gave a vague orientation about how the trailer works, he forgot to plug in some lights in the master bedroom cabin and he didn’t show me how to read the entire battery/​tank meter board. And he definitely did not tell me to check gray water levels to make sure we don’t overflow the tank into the bathtub by using all the freshwater (more on that below).
The 1^st generator we rented from them won’t hold an idle on Day 1, so I called Mitch and he was able to bring a 2^nd generator to our site from another campsite. Not only did the 2^nd generator only have ½ a tank of gas (we’re promised a full tank upon drop-​off) but the pull-​start broke off on my first try. So, we we’re left with a non-​working refrigerator on Day 1, ruining a couple pre-​made meals we made to save money, and not enough battery for my wife and 20 month old baby to use the heater during the night or morning either.
Day 2
Dec. 24^th
I call RV rentals about broken generator, I never get a call back but Ken happens to come by our campsite to replace the batteries out because I guess he heard we were having problems. Again, no heads up phone call, I just happened to be in campsite when Ken stops by. I inform Ken about the broken pull-​start on the generator, which he tried to fix but can’t because he doesn’t have the proper tools with him. Ken also informs us on how to get refrigerator working properly at this time, fridge was finally working right by end of Day 2.
NOTE: The Champion brand generators they offer are extremely loud and will annoy your neighbors and yourself!
Day 3
Dec. 25^th
Ken says he’ll come back on Xmas to fix generator around 11am. He finally gets to our campsite around 1pm and fixes the pull-​start on 2^nd generator. Therefore, we were left without genie power on Xmas morning, and not able to cook any of the food we brought especially for Xmas.
Day 4
Dec. 26^th
We notice water leaking into cabin from bathroom wall. Not only was the bathtub patched together with tape, but it had filled up ¾’s full with gray water and began leaking through the bathroom wall and into the cabin, soaking the carpet around the dining table an.
I call Cruz at the Lot per RV Rentals’ phone line instructions and leave a message about the leak. Cruz calls back a couple hours later to ask if I can scoop out the water myself, I said I didn’t bring anything to do that with. Then, Greg pulls up in a truck and starts hooking up to our trailer. I ask him what he’s doing, and he says he’s going to take the trailer away and clean out the bathtub and replenish the tanks. We had no idea they we’re planning on doing this, and had to hurriedly wake up our baby and breakdown the trailer securing all our belongings so they could take it away and try to fix all the problems.
Greg comes back an hour later, and by the afternoon on Day 4 we’re finally setup properly for the first time on our vacation, even though there’s still stinky wet carpet around the kitchen table from the bathtub leak.
Upon asking for a partial refund Mitch tells us that the generator breaking «happens all the time» and the water overflowing from their busted bathtub was due to «user error.» Why would you put more freshwater in the tanks than we’re able to use? When asked why we didn’t get a heads up call that they were going to take away trailer to drain tub, Mitch rudely said, «Well what’d you think was going to happen?» Mitch half-​heartedly said he was going to get back to us about a refund/​credit, but never did.
Other problems:
— the trailer radio kept turning itself on throughout the night, freaking us out and waking up our baby as well.
— one of the screen door handles fell apart on day 1 as soon as we touched it, must’ve been broken already.
— couple pieces of trailer interior were cracked or broken upon drop-​off and fell apart completely by end of trip: plastic cupboard guard which was already cracked and barely hanging on to begin with, and a cushioned trim piece on the dining table that fell by itself exposing long nasty screws for our baby to poke himself with.
— the master bed pop-​out dipped down at the head-​end compared to rest of trailer, so every time you laid down to sleep you had blood rushing to your head. We had the 25′ Outback Trailer.
What a waste of $ 1k+, should’ve just tent camped it would’ve been a much better experience than having to call San Diego RV Rentals everyday of our vacation to have them try to fix something. Never again!

The service was great and the staff was very friendly. Not to mention that our rental Motorhome was very clean! Our family has a great camping memory that will last is a lifetime! I would definitely recommend San Diego RV Rentals to anyone looking for one!!!

Mitch and Ken are top-​notch! Fast response, nice vehicle, very knowledgeable about the RVs. Mitch gave us a very thorough walk through when we picked up the RV.
Will definitely rent from them again!

Overall very happy with our Allegro rental for 10days all the way up to Washington state.
Customer service overall was easy. Was able to text Mitch and Kevin for ease
of communication, and RV’s were clean and overall in great condition.
Checking out which ones we wanted was easy, online reservations was easy, so far no hidden charges and everything was up front, we even were able to pick it up a day early to pack and leave first thing the next am. Returning was pretty simple too, but we’ll see when the credit card statement comes in.
Would definitely rent with them again.
Missing one star due to issues with a potentially blown fuse where the stairs stopped working so we had to hop a good drop out of the RV — and with a senior citizen and two kids under two yo made it challenging. And a leaky sun roof from the shower but that was minor.
Thanks Kevin and Mitch!

This is the third time I’ve rented an RV from RV Rentals San Diego over the last 2 years. The trailers have always been super clean; renting, picking up and returning have all been very smooth transactions, with no unwelcome surprises. They are very helpful and have always been quick to return an answer by email; in person they are willing to answer any question I’ve had about operating the RV. The yard can be a little hard to find, but it is an easy-​on and easy-​off the freeway which is important when you are towing a trailer.

Worst Customer service EVER. Mitch is sorta helpful. But ken is flat out rude. They just keep telling you to go online. They don’t want you too look at the RV’s in person. I checked out the Rv’s in person they are NASTY. Smell bad and in super bad shape. Its almost as though they don’t want your business. I would never rent another RV from them again. They have no idea how to treat a customer and help them find the right RV to rent. They expect that you know everything already. I had a very bad experience with them. I even tried to give them the benefit of the doubt. But after multiple rude encounters from them I had to write this review.

We selected the 34′ Bounder from this particular business mostly because they allowed pets in this rug and it was the right size for us. Everything about the rig and the service was above par and the off season price was very competitive. After the rental we were very pleased with the people and even happier with the rig so we’re pretty much committed to coming back for our next RV rental especially considering some of the 2014 rigs they’ve added to the inventory.

We rented a brand new 28′ trailer for a family vacation in Northern CA. They allowed us to pick up the trailer early without charge and the return process was very easy too. We will most likely use their services again in the future. The price is just right too.