San Marcos Kennels

Never taking my dogs back here again. I took my dogs here twice the first time they said they never had a problem with them. They said good things about them. The second time I went to go pick them up the owner was ranting about how they don’t accept American bulldog and she kept telling me how they don’t want my dog to go back if she isn’t spayed. And then she said my pit bull wasn’t welcomed when I corrected her and said she isn’t a pit she laughed in my face and walked off. Then she had the nerve to knee my dog in the face because the girl didn’t bring my dogs leash and she was trying to to put him inside again.

So I was on craigslist looking at dogs that needed a home when I came across the dog which I now own (and freaking adore!) Long story short the people here were nice, the area in which they do the grooming was rather cluttered, definitely has a lot of different things going on in there.
So I take my dog home, I have her for about a month when I notice she was drinking a ton of water gaining a ton of weight and peeing EVERYWHERE! I took her to the vet and like I suspected my dog has diabetes. My little dog was so critical the vet told me if I had waited a few more days she would have been dead! I called the Kennel to ask if they were aware of her being so sick and of course they said no. Now my dog is doing great! 2 insulin shots twice a day, she lost a bunch of weight and she’s as happy and loved as ever.
Now I’m completely happy with my dog and wouldn’t trade her for the world, but if I knew she had diabetes and how much her syringes and insulin, special dog food (which is $ 28 for an 8 pound bag) and checks up at the vet would cost I might have thought about the decision a little bit harder, especially since I’m know where near rich!!! I guess I just feel like that’s something they should have been aware of.

Just had our dog there again for over a week. Thanks so much again. They do care. We appreciate your care and input.

We’ve left all three of our dogs here multiple times (including two English bulldogs) and we’ve never had any issues at all. My husband and I are both active duty military and often have the leave the dogs for weeks, sometimes months, at a time. San Marcos Kennels offers a monthly flat fee boarding rate, which is awesome since we have three of them. Chris and her crew take great care of our little ones while we’re away — much better than many of the other kennels we’ve tried. We highly recommend them!!!

Boarded my dog and cat here for a little over a month when i went of vacation. No problems. Great customer service and relatively inexpensive. I recommended this place to my brother and he now boards his dog there.

Came here for the 3^rd time and continue to be impressed. Chris (the owner?) was very personable and really seemed to care about her clients. I’ve gotten top-​notch services here at significantly better prices than most other places.

This was my 1^st time using the kennel, as we have a lg. pit bull who’s a yr. old and we have seen the Pit Bull rescue sometimes driving by, so we tried it out. Very friendly phone manners, so we decided to book with them. Between the reservation appointment setter — front desk & communication with the owner «Chris Hoffer» it is all obscure. I was asked if I wanted my dog to be given a bath on the phone — I said ‘yes’ then I checked him in, and told them that we changed our minds on the bath (which is a ‘NO’), well they didn’t notate our records, or inform who ever does that, and when I checked out, the girl at front desk said «$ 265» and I said ‘that seems a little high’ and the girls exact reply was «oh, I didn’t check the receipt» Ok, who makes up prices and doesn’t check for total amount? I guess they do!
So, she comes back and says that will be «$ 165» so that was a $ 100 ballpark difference… so then I was told I wouldn’t be charged a 6^th day if he was picked up by noon on Monday since they’re closed on Sundays… but I was charged for Monday!!! The next incident was also weird — Chris (the owner) tells me that we can not bring him back again because he’s not neutered (by choice), and if it’s that important — don’t you think they should disclose that with us dog owners prior to checking him in?
I got Sam, but he was so disheveled upon picking him up, I’m not sure what to think. Then there was markings of blood on his face/​upper lip area — when I called about that — the girl gave me an attitude and then told me that he was being aggressive — again — why wouldn’t they tell me this upon picking him up, but only when I call to inquire about an open wound on his face??? It doesn’t make sense… none of it does! This is my first time experience & our LAST! Used pet-​ville before and was completely satisfied — tried this place out because it was close to home — so logistically speaking was the only reason to try something new, but NEVER AGAIN! Very poor and unorganized service and Staff!