San Marcos Public Storage

Somehow I was able to reserve a storage unit online at San Marcos public storage that wasn’t even available. I drove across the country pulling a uhaul trailer. When I got to CA I reserved a unit here and drove two hours to the facility to unload the trailer to get it back to uhaul. When I arrived at San Marcos public storage the lady working there (told me her name was Ashely) told me they didn’t have our reservation and they didn’t even have the unit we reserved available. Is it all San Marcos public storages fault? No. But they need to figure out why I was able to make a reservation online for a unit they didn’t even have. There is obviously a brake down somewhere in their system. The lady at the desk could of been a little more helpful. She was rude and just kept saying «well I don’t know». Seems she didn’t know anything about how things ran there. This storage facility also rents uhaul vehicles. And rents through uhaul. That’s how we made the reservation online. When uhaul tried to call San Marcos public storage to discuss the problem «Ashely» never picked up the phone. It was about 10am on a Monday mornings I Had just been in their office talking to Ashley. Yet when uhaul called 4 different times to speak with her the phone went unanswered. Doesn’t seem like the type of people I would want to deal with anyways. So I guess it’s best they made a mistake.

I called ahead of time for a pickup and the lady that answered the phone told me the time that she closes for her half hour lunch and assured me that she would be open when I came. Not only did she lie about her lunch time, I was sitting outside of the store for over 45 mins waiting for her to reopen before I had to leave to go back to work. What kind of a business closes for lunch in this day and age? Very unprofessional

I agree with the first review! The two large women that run that place are rude and have no customer service! Trying to call there is impossible, the only time I got someone on the phone was on a Sunday and it wasn’t either of the managers.

On 9÷23÷14, I reserved a 20′ foot truck from Uhaul for 10÷12÷14, chosing the Escondido location because I live in Escondido and that location opens at 7:30 am so I could get an early start. I had the movers lined up for 8 am 10÷12÷14. On 10÷11÷14 I received a voicemail from Dave at Uhaul stating that he has a 20′ truck for me to pick up at noon. I call him back because I did not reserve the truck for noon. I said that I was planning to pick it up at 8 am. He said that Uhaul didn’t open until 9 am. I asked which location he was at because, according to Uhaul’s website, the Escondido location opened at 7:30 am. He was at the San Marcos location. I told him I scheduled the truck to be picked up at Uhaul in Escondido. He said that the Escondido location didn’t have one. He said that he had a 20′ truck for me at San Marcos when he DID NOT actually have a truck at San Marcos either! He said that it was suppose to be dropped off by a customer and that he’d call me if it was later. WTF! I said that I have to pay the movers $ 50 an hour to drive the distance to the San Marcos lcoation and back to my apartment, not to mention that they only give you 37 miles. So they are costing me $ 50 more (mover’s drive time) PLUS more because I have to drive further so I would go over the 37 miles. I said couldn’t Uhaul drive the truck to the Escondido location. He said no. I was livid. He said that he’d call «traffic.» I thought it was a logistics dispatcher, but it was actually a sales rep and she said that Uhaul wouldn’t drive it there. I called my movers and he found a truck with a different company and I canceled my reservation with Uhaul. I should have known better than to reserve a truck with them after the bad experience I had years ago. We reserved a truck and they didn’t have it the day of the move. My husband and I were angry and we wanted a truck. After arguing with them, they rented us a larger truck at the same price. Moving is stressful enough without an unreliable truck rental company. I have used Budget before and Penski several times. Penski has great customer service. They are more professional and personable and have the truck you want at the location you specify. I definitely would NOT recommend Uhaul!

I wish I could give this place zero stars but that’s not possible. I’ve rented from u-​haul on a pretty frequent basis over the past 4 years and this is the first time that I’ve been told to «figure it out» by one the employees. They have no sense of customer service and need to be under new management. I know there are a couple other u-​haul franchises in the San Marcos area, I would recommend any of them over this location. Don’t give them your money.