Boot Barn

This place is huge. Tons of clothes and accessories on top of nice boot selection. Come in to buy my first pair of boots.
LOUIE was amazing. He helped me find the right size, stayed with me to try on a variety until I found my perfect pair. no pressure sales pushing either. He def knows about boots and properly getting you the right size in any brand. He answered all my questions and concerns. Very sweet. I WILL BE BACK.
Clean store, and organized unlike some other shops. Edda welcomes you right in the door and was a pleasure during check out.

I just spent 25 minutes with four women behind the counter and another two floating in and around. There were only two registers, and two customers in front of me. 25 minutes with no end in sight. They came around the counter and played tickle with a baby in the stroller, and just did not care about getting people in and out of there. By the time I put my items down and walked out, there were four people behind me. it was horrible. I am not the type to be in a hurry but I had grocery items in the car and after 25 minutes and still the people at the registers were not close to finished, I gave up and left.

Just bought my boots from here… So I also purchase everything else I could need for new boots the honey bees wax the toe guard protective seal that they sell and I purchase a brown pair of boots after the lady spent time selling me the products for my boo I requested having Brown boot guard for my boots I applied the boot guard the way the instructions say to and the boot guard is still black so I have a brand new pair of reddish colored leather work boots with the ugliest black boot guard over the toes I probably shouldn’t be going straight to Unilocal but as I wake up getting ready for work this morning I need to put on my boots you could only imagine my frustration I will definitely be contacting the store as soon as they open and will more than likely be updating this review the ladies that helped me were awesome everything else was great I’m just really really disappointed on the fact that I have a brand new pair of boots with the ugliest color boot guard over the top I explain to the lady that I had never purchased these products from them and needed them to explain to me how they worked. .the boot guard i thought was supposed to dry a brownish color. very disappointed
So being upset as I was this morning with my boots being black when they were supposed to be brown I called the store after work and explained my situation to witney the store employee she took down my number so she could call me back after talking with her manager. A short time later she called me back and told me that they were sorry and that I will happily return the boots even though I’ve already warned them and allow me to get a new pair with a new container of brown boot guard. i was kinda shocked. I was expecting so resistance because I’ve already worn the boots
Extremely happy now. And will definitely be buying my next pair of boots from the Boot Barn

This store is great but the owners rude I live in Hollister I came 5 minutes after closing time to pick up some boots on hold which would have taken 5 minutes to buy cause they where on hold 5 minutest late and they didn’t let me in so mad at the owners

Great selection of boots but customer service is poor if you’re not a man. I know this is not a coincidence because I’ve spoken to several other people who had the same situation happen to them. Women stuff needs to be spoken to about treating all customers the same. I ended up going elsewhere to purchase my boots because of the awful customer service

A review on San Martin’s Boot Barn from the Netherlands.
Being a Boot Barn customer who travels around the USA from time to time i realy got to like this small store.
For a very important reason; their personal service.
Wanted a shirt that was not in store; they ordered and kept it for me till my next visit.
Ordered a couple of boots who did not fit quite; they made it fit.
Its their personal service that goes beyond customer service.
Thats why its my favorit Boot Barn and i hope to visit them soon again !
Best regards from the Lowlands of the Netherlands

Second bad experience. Will not be going back! Today my daughter called in asking about a simple white pair of jeans if they had in stock in her size. We were told they had them by the female sales associate. Arrived at store… about half hour later. Nope hadn’t had what were looking for, for weeks.
First bad experience was a few years ago and bought a pair of boots. The sales guy told my husband and I it is common to have to use a plastic bag to fit into your boots until they stretch out. Still to this day can not wear the boots. Horrible customer service!

So after I wrote this review I was contacted by the District Manager by email who said he didn’t know what happened but it was unacceptable and that he would take care of it if I called him. So I called him and he said «I’m overnighting the check to you» then silence… I said OK is that it? He said «uhhh yes» I said OK. and he hung up.
There was no «hey next time your in the store will give you 10% off» or any gesture of good will. He made it seem like it was an inconvenience that he just wanted to go away.
After a 23 day wait the check finally came.
I’ll still stand by what I said before. It’s a nice store just don’t pay with cash.
UPDATE:
THE STORE MANAGER CALLED ME NAMED CORD I BELIEVE AND SINCERELY APOLOGIZED AND TO COME SEE HIM NEXT TIME I WAS IN THE STORE. GOOD JOB CORD!

Boot Barn sold me a pair of Ariat boots which started to squeek loudly in the first few weeks of wearing. They would do nothing and told me it was normal. Ridiculous. Terrible service. Think twice before going. They are unwilling to correct a bad sale and product.

Boot barn has it all for western wear. Have been here quite a few times for shows, and more. I usually give 5 stars unless you really yank my chain — then I begin deducting.
When I was on Boot Barn .com I noticed a ton of boots that would work for my daughter. She was going to be Beth Green from «The Walking Dead» and was looking for the «Dan Post» style boot. We found them in Ropers for ¼th the cost. Seeing as how we do not «DRESS UP» to be country. we live this life — we dont buy the fancy boots that are 500.00 dollars.
I mean, come on, they will step in horse manure, pig stuff, goats chew and you know — kids feet grow. My daughter is 16 — she has a different hoof size as often as our horses get shoes. I like nice things and nice boots (I have 30 of the best quality boots, from Ariat to Harley boots) but I am not an idiot. I am not buying a pair of boots that are 200.00 for her to wear for 3 weeks.
Anyways, I seen about 30 different styles and brands that would work for what she wanted for Halloween. All online. All from 59.99 to 129.99. The pair I wanted, we were going to get matching pairs of — were Ropers and ran 89.99. Head on in to the BOOT BARN where they only sell from 109.99 on up. They do not carry Roper. They carry, Justin, (Only the high end models) Ariat, (I have enough of those — thanks) Dan Post, Laredo, Cheyennes, and I think Tony Lamas … maybe 1 other brand.
Now, these are some great boots. Don’t get me wrong. But do they really target sell to only the high end customers? Sorry — I pay 100.00 every 6 weeks each for my horses shoes, I pay 1500.00 in tires on the truck, I pay 700 a month in feed costs. You think I am gonna pay 400.00 for a Dan Post boot thats gonna be worn for a few weeks cause I got moron stamped on my head?
One thing about being a farmer, you dont buy things you dont need. And sure dont invest in something with no return. As much as I love BootBarn, I do not see any reason to shop here. They have no range in prices. They stock only high range merchandise. Well, in my world, owning livestock means I do not buy high range for myself. Not often anyways. Except when running in the parade of Champions and even then — the uniforms bought for us. I will just do any shopping online now — cause I am not driving 90 minutes to over pay.
The store employee was VERY attentive. He was helping find all kinds of boots and was the only reason the store gets 4 stars. Its not his fault (That I know of) that the store has only high end boots. The website has tons of variety which I understand. But if you have a sign called «BOOT BARN» out front, you should also stock some lower, and some mid range. That seems to me to be customary. You dont have to stock garbage. No one would buy that anyways. But I honestly know a ton of ranchers who would buy more from your store if it had something for everyone.

I was contacted by the Boot Barn managers about my experience. I wasn’t expecting anything I just wanted the problem resolved. They went above and beyond to resolve the issue I had in a extremely quick manner. I won’t be opposed to stopping into the store now after talking to the district and store manager.

This place was fun to shop in. A good variety of hats, jeans, belts, shirts and boots. Pick up some shirts and a belt. But be careful on the boots. I wanted a pair of ariat and there was one boot taller than the next one. They quickly apologized and realized that they might of messed up someone else boot purchase. Poor bastard is walking around with the wrong boot. The staff was friendly and store is clean and big. I will be going back again for a hat or two and more stuff soon!!!

I’ve been here several times over the past few years.
The most recent trip was in preparation for a 2,000 mile motorcycle voyage from Texas back to California.
The BF wanted me to get some quality boots for the trip, so we decided to stop in at Boot Barn to see what they had.
The workers were very helpful and pleasant and I eventually ended up buying a pair of adorable authentic cowboy (girl?) boots.
Prices are high but you get what you pay for!
4 stars.

I made two trips to the Boot Barn a few Saturdays ago. I was looking for a bolo tie for a «country-​themed» Father-​Daughter dance I was attending.
The staff was so friendly and helpful.
Huge selection of bolo ties, boots, shirts, hats, etc.
Don’t forget to fill out the survey on your receipt for a $ 5 off coupon!
I’ll definitely be back…

An enormous selection.
I buy a new pair of work boots every year from this store. They have a program where you can drop off your old boots and get a discount on your next new pair.
Pro tip: Go with Ariat. Then, buy the leather food to keep em shiny and water resistant.

Great selection and very helpful staff!

Today was my 2^nd trip to Boot Barn in San Martin. While I am a horse owner I do not wear cowboy attire but went searching for a decent water resistant jacket to wear horseback riding instead of rhinestone «look-​at-​me» apparel. (but they seem to carry this too) As on my previous trip I found the service to be attentive, friendly, accomodating and pretty well informed about the various clothing options available as well as being down to earth. My Ariat boots are awesome and came well-​recommended. Looking forward to trying out the jacket they special ordered in my size.
Thx especially to Cord today for his help and to the friendly gentleman with the generous mustache and the young fair haired man (he had a mustang we talked about while I bought tack) on my last trip. You guys made shopping here fun and worth the drive.

I just don’t know what I’m doing when it comes to cowboy boots but I needed a pair for two up coming country themed weddings that I’m invited to. I think that they sensed that I was totally lost in a sea of boots and they rescued me by being extra helpful. I went away feeling victorious with my purchase and felt confident enough with their service that I may come back another time in search of other accessories.
The fun didn’t stop there. After I got home, I threw on my new boots and my cats decided that the boot box was the best toy ever. They are having a blast with that thing. Who would have thought? It just keeps getting better!
Check out the boot barn! They’re awesome folks!

Went looking for a new pair of boots. What I found at Boot Barn wasthat I drove to far for a disappointing experience both with service and the selection.
I was looking for a new pair of Justin ropers. Yes, I am one of those people who likes a certain brand of boot and isn’t really interested in much else. I also wanted leather soles. The selection in my size (size 9) was very small for Justin boots. They have even fewer roper styles with leather soles.
As my old pair of boots was a little tight and had seem better days I figured I would get measured first and then start looking. The person helping me refused to measure my foot and told me to just try on sizes and see what fits. Great approach if you have all day and don’t have a 3 year old with you.
Overall the store seemed to carry a large percentage of Ariat boots and a very limited supply of more common brands like Tony Lama, Dan Post, and of course Justin (I didn’t see a single pair of Nacona’s either). The Ariats were all composite soles and looked more like tennis shoes than boots. The help was more interested in pushing things I didn’t want instead of helping me find what I did want. Not surprising since they had so few Justins in stock.
I won’t go back and will just have to find someplace else to pick up my next pair of boots.

ABRACADABRA!
Aww, darnit, it’s not workin…
I thought I could make this can of recycle stuff disappear the way the salesperson disappeared today at Boot Barn…
Down, down 101 I drove, Captain Pie Hole by my side, down past Morgan Hill to the San Martin exit. The green of the surrounding hillsides welcomed me, lulling me into a slower pace, almost making me forget tales of tourist-​hunting tarantulas…
I found a close parking spot, which I took as a good omen, and moseyed toward the store, past a billboard that yanked at my heartstrings with pictures of puppies, tempting me to risk the ire of my 3 cats for a cute spaniel…
Looking for a pair of boots, I was surprised to find a complete absence of the little straddle benches for the salespeople that you would usually see in a store selling shoes, …I soon found out why… the salespeople, obviously not on commission, would pop up periodically, (ever play «whack-​a-​mole» at a carnival?), point to whatever you asked about, then disappear again…
Captain Pie Hole valiantly performed the duties of the absent salesfolks, digging out a hidden foot measuring device and bringing me boots in my size. No thanks to the store’s personnel, I found a pair that fit well.
The store had what looked to be a good supply of boots, western wear, and even some tack. It looked well organized, and if I were in the «serve-​myself» mood, I might try it again.