The UPS Store

Terrible service, employees are not interested in helping customers. They got annoyed because I Interrupted the conversation when I asked them to print something for me.

Very happy customer here. Alex (asian guy someone else mentioned) helped me ship this big barbie mansion to someone in the Midwest. I talked to him on the phone and then brought in all the pieces into the store. He found a box and packed it up for me and let me know how much it would be. Buyer couldn’t pay me until Monday but no problem because Alex said he would hold the item at the store for me. Monday is here and I received payment. I gave Alex a call and ALL done. Very smooth and easy transaction. Can they all be like this?

Fast and efficient. Friendly staff. Really felt like a neighborhood store. The Asian guy was very helpful and knowledgeable. One of the better UPS stores I’ve been at. Service was great, prices reasonable, could be cheaper but hey it’s how the economy works.

Disappointed that they weren’t open when advertised (their site).
Puts me into a bind as I’ll be tight on time getting to the airport looking for another store.
Hopefully they will address this with their staff and or website. I’ll call to let them know of course.

Bring Tape!
CLIFF NOTES: Threatened to charge me $ 1 to tape my shipment box closed the next time I show up with one open.
I have patronized this store on many occasions, but lately the shop keeper had become increasingly petty. I brought a package in to ship with a shipping tag already, but I had left the box open in case there needed to be a visual inspection or something additional cushioning that may be needed. The store keeper informed me that people have been coming in without their boxes sealed shut, causing her to use her own tape.
I explained my experience in shipping goods in the past have involved me needing to have the box opened in case the shipper wanted to inspect for drugs, bazookas, parakeets, or WMDs.
I was also given a suggestion to buy a roll of tape if I wanted to avoid a $ 1 charge the next time I brought a box in to ship that needed tape.
Really? You operate a packaging shipping and receiving storefront lady. Shipping tape is a general item required and used in your line of business. It’s a cost of doing business. Are you going to charge me $.04 for using a paper clip or how about $.03 for each liner foot of ink used from your Bic pen laying there?
A roll of tape costs about $ 5, yields about 165 liner feet.
She wants to charge you $ 1 to seal a box, roughly using about a foot of tape.
She wants to make $ 165 off her $ 5 roll of tape.
I’ll be taking my packages to ship elsewhere if this store is going to be so damn petty.

I tired to drop off a package here and i was confused when I did not fine a drop off box. I seen drop of boxes for small packages in most UPS Store locations. This is something this location really needs.

When I can’t make it to my usual UPS store downtown before lunchtime (because parking is too difficult downtown after lunch), I come to this UPS location.
They are super friendly here! Usually no line when I come. They almost always have a notary on staff. Parking is much easier here than downtown.
I just drop my packages, they hand me a receipt and off I go!

I’ve gone to this location off and on over years. This week I went in to return a few Christmas packages, and had a fantastic experience. I believe it’s under new management, and if so it showed. I was returning a few items in the same large box in which they were shipped to me, and the main guy suggested that if I could get into a smaller box it would save a lot of money. Sure enough, he opened it up, measured, sold me a new box for a few bucks and I saved over $ 40! I really appreciated the time he took with me and will definitely keep using his store as a result.

I have been renting here for about 15 years, and I pay the highest business box rate. Unfortunately, they decided to renovate the place and remove the prior staff, including Thahir, who you will see on other posts providing an extremely easy-​to-​work-​with attitude. Once Thahit left, the place went to pot, even though it looks «spiffy: with new cabinets and countertops. Now, there is a snarky Asian woman there who makes me feel like she is paying me to work for her. Every time I go in there now, I get complaints from this woman about my packages sitting there too long, or my needing follow new procedures, which are all ridiculous and time-​consuming. I spoke with DP, the owner, and he advised that this woman is a problem and will be removed, but for the last three weeks, she has remained. I am in the process of looking for another place, just because of this annoying woman behind the counter. Avoid this place if you are a business person who doesn’t have time to deal with attitudes and stupid fabricated rules.

I come here mainly to drop off return packages. The clerks are fine… not much to criticize when all I need is a confirmation receipt printed. I am in and out in no time.

This is my go-​to UPS Store! Each visit has been easy and efficient with solid customer service. Easy parking and open long hours that work with my schedule.

we’ve been coming here to ship ups packages forever. and i have always been satisfied with the service.
BUT…yesterday i stopped in with a package and, i have to admit, i was in a cloud, preoccupied with other matters. i gave him the package along with my AAA card for the discount to the guy. he rang it up at $ 26. i said wow! he muttered something abt 2 days and i clearly told him there was no rush. he saw my AAA card and recalculated the fee to be $ 20+.
before leaving, not even one minute had passed, and i purchased mailing container — he did not give me the AAA discount.
afterwards, when my husband asked how much it cost to ship the package, and i told him, he said, something was wrong! it was then that i realized i let the guy ship the package with a 2-​day delivery. normally, they ask how quickly do you want the package to arrive. this guy assumed i wanted it with a 2-​day delivery.
i admit, i should have been more alert, but this just goes to show, it’s all about his business, not the customer.

Wish I had checked Unilocal first but:
If you need something notarized and your idea of a good time is to call a place, ask what hours the notary will be there, show up during those hours, find the notary is not there, and then repeat this process several times: This is the place for you.

Thahel is the best. I’ve been coming here for years dropping off my packages. Usually you don’t want after 11 San Mateo, I drop by UPS store they have PO Box as it got a copying machine that got almost everything you’d ever want recycling Barron copier to see how they got gift cards for people that got everything you want

Posted hours on the door and online state that this location opens at 8am on Fridays. I waited until 815, but still couldn’t see anyone even in the back preparing to open up. Waste of time.

Always have had a good experience at this UPS Store. I have used them for shipments, notarizing packages, and making copies and never had a problem.

I shipped a case of wine to a friend of mine in south Florida. While I had purchased a wine shipper from BevMo, the box needed some additional packing to ensure that the bottles would stay snug and not be broken. I brought my box to the San Mateo location listed above because it was close to work. Once I was inside the store I had a ten minute conversation with the manager about the packing. We all agreed that additional packing was needed along with the additional of a secondary box; (wine shipper would encapsulated inside a slightly larger box with additional packing). I paid what was asked. A week later when I tracked the shipment on line because my friend still had not received it, I discovered that every bottle was broken and of course discarded. $ 225 worth of wine lost.
Upon speaking to the store manager; he could have cared less. It turns out he provided none of the additional packing that was discussed when I originally brought the box to him. His answer was I didn’t charge you for the extra box. I never realized that the money I paid was for shipping only; I thought it was for everything. I would have paid whatever the cost was; it was never about the money. I just wanted my wine packed properly packed ensuring that the potential for breakage would be minimal. He clearly did not do any of what he said he would do. This UPS store along with UPS Store corporate absolved themselves of any responsibility; again because the product is classified as perishable.
I am totally unclear, that if you are the manager of a packaging and shipping store, why you would send a box with 12 bottle of wine without the packing it properly. What’s the point? The guy was an idiot with a stupid grin on his face indicating an «oh well sh*t happens» attitude’s will be the last time I ever ship anything through the UPS Store system and certainly the last I ever go into this particular store. This was all about carelessness and not taking the time to do the right thing with pride in the services you provide as a local business in the community. This is yet another example of how a corporation provides the least amount of services for a lot of money. Careless disregard for other people’s purchases and their cost. I would advocate a boycott of this location. Use the other one in downtown San Mateo.

Just like another Unilocaler, I had a terrible experience with this UPS Store. According to the posted hours, this store opens at 8:30 A.M. I arrived at 10:00 A.M. and it was still closed! There was no notice posted stating «Be right back» or anything of that nature. I knocked on the glass door and no one came to open the door. I waited for a few minutes and a UPS truck pulled up with some deliveries for this store. The delivery driver had no luck reaching the store owners either, so he had to call their back-​line to get someone to come out. After about 15 minutes, someone finally came out from the back.
I went into the store and told Mr. Must-​Have-​Been-​Napping that I needed a document notorized. He told me that the notary is not here, and that he will come in later, maybe at 11:30 A.M.
1 star off: No apology whatsoever for being Mr. Must-​Have-​Been-​Napping.
1 star off: No apology whatsoever for Mr. M.I.A.-Notary.
1 star off: No apology whatsoever for lack of professionalism.
1 star off: 10:00 A.M. is way to early to be napping, at least for an adult.

Arriving right when the store opened, with no-​one else in the store, I had to wait easily 20 minutes to ship my package. Their shipping software wasn’t booting up, then the clerk had to call someone to figure out how to calculate the rates manually. I needed the tracking number, but he couldn’t give it to me until the system booted up.
I left my email address, and the clerk promised to email me the tracking number. Never arrived. I had to go *back* to the store the next day to get the tracking number! He mumbled something about having gotten the email wrong (I wrote it *twice* on the same piece of paper) … but on the printout he gave me, there was my email address, correctly entered. He just neglected to do what he said he would do.
BTW, this store looks like it’s on the verge of closing. Shabby. Thin inventory.