Jack-In-the-Box Family Restaurants

I come here often, as I just live up the street. Came here this past Saturday night at around 9pm. Ordered the Late night Munchie box and two chicken sandwiches no mayo with ketchup only (on everything) I mentioned it more than three times about no mayo. I get home and what do we have in our meal MAYO! I drive back down, the shift leader (Cham, or Chang. She is a filipina lady) was insanely rude and was arguing with me that it was cheese in the one sandwich, then how I didn’t mention no mayo at all. I told her we don’t eat mayo and I told her three times. She continued to talk mess to the other workers loud enough where I can hear her from the drive through. She told another worker to hand me my food and continued to talk crap. I was pissed at this point and asked the girl her name and if she always talked sh$t like that every time, because for being a shift leader, she has a lot to learn. I didn’t get my receipt so I can do the survey and report her (yes I’m one of those folks) I called the next day, but was placed on hold too long. Will I go back, probably because my family knows I eat at Jack n the Box all the time, and I have gift cards. I will go out of my way to go to the other store which is further from my house though. This lady was too damn rude.

The burgers and other items we got were old… As in «hey there should be hungry customers coming, why don’t we pre-​make things earlier in the day and just put it under the warmer or flash fry it the 3^rd or 4^th time, they won’t notice?»… Well I always notice. They’re usually on point, so I’ll be nice and give 2 stars instead of 1. I’ll most likely be back since there are only a few spots in town for the late night fill. Who knows, maybe it’ll all be good and I’ll update the rate to a 4 or something… until then…

Ive had some hard times ordering at a drive thru but this was just ridiculous. This person should not be working the window. The mini burgers where good though. Some places over cook them. They where just about perfect.