ACE Printing & Mailing Services

I am delighted to provide this review for Ace Printing in San Rafael. I have been in the fundraising and non-​profit management field for 40 plus years, and have worked with countless printers and graphic artists to produce a myriad of printed materials of all kinds. Rarely have I had the opportunity to work with anyone as professional and thoughtful as proprietor Rod Shoja. Rod went beyond the call of duty to work with my husband and me on an important brochure for a fundraising campaign we’re heading up as volunteers. Many people were counting on us, and we were committed to producing the best product to launch the campaign. Rod shared our commitment to excellence, and he brought in his excellent graphic artist Rhonda, to work on text edits and to improve the lay out and color tones, after we came in with a semi-​finished design. They kept at it until it was just right. Throughout the process he was truly engaged in helping us achieve the best results. His pricing was very fair and very competitive. We cannot recommend him highly enough — because of his dedication, the speed with which he produced the finished product after several iterations, the fact that he delivered on every promise regarding deliverables, and his kindness to us. Thank you, Rod and Rhonda!

Such a wonderful team! our company have used ACE for many events that we have thrown and have always been so happy with the time frame they are able to get us what we need and the quality they deliver.

These guys were amazing. They handled a rush job… with changes… quickly and easily.

Rod Shaja and Kevin Hedenstad helped me with a rush job in a kind, professional manner. They advised me about best design and print for an important project. You will appreciate their great work. Support local businesses!

After reading the other reviews of Ace Printing, I’m guessing that something there must have changed recently with regard to service. Since I had a most pleasurable experience last year with Ace Printing, I decided to use their services once again for my new business cards. I told them that time was of the essence because I have four people who are depending on these cards being delivered so that they can be used to help procure work. I was promised a deadline for when the cards would be delivered which was to be inside of two weeks and each time the deadline came, I was given a new deadline. I finally picked up the cards today, two weeks after the initial deadline, a month in total from when I started the process with them. One of the reasons for the delay was, when the cards were printed the first time, neither the printing company they used or Ace Printing themselves bothered to look at the cards to see that they were cut so that the photo that covered the back side was clearly not centered. They were finally reordered, but only after I asked for that the first time, called to remind them a second time and ask for a call back which didn’t happen, and then, finally, going in myself a few days later to be told that they would order the new batch that day. Another reason that the deadlines were not met was that the designer failed on at least three occasions to meet the deadlines that she, herself, set. Way too many delays and rather than to be offered anything for my trouble, all I was offered was excuses. Meanwhile, every time I was there to try to move the project forward, the owner would retreat from his desk nearby and busy himself with something but well within earshot of what was happening. He never got involved. Having been a business owner myself, I offered them my thoughts about pleasing a customer but felt that my words fell on deaf ears. I won’t be returning. One of the stars is for finally getting the design that I asked for and the second star is for the first job that they did for me last year. In my opinion, while it’s very important to have a quality product, it’s not a viable business without equally good service.

I’ve used ACE for a variety of services and I always walk away pleased. The true testament comes when a company makes an error, the quality of the business shows in how they handle the situation. While working on one of the many print jobs I’ve done there, someone had a mistake with the paper that the project was printed on. The issue was handled immediately and I couldn’t have asked for it the be dealt with more professionally than they did. This showed me what a great company they are.
PLUS they now have Sarah working with promotional items. Her research is impressive and she provides you with complete information the first time around so you can consider the options and your needs. Sarah really knows the quality of the products too so your business is positively reflected in these items.
ACE truely is a one stop printing shop and I’m look forward to returning to them for my printing needs.

Last week I picked up an order from Ace printing, labels for my business. This wasn’t the 1^st time I’ve used Ace printing services. When ever I have a need for business cards, or other printing materials, I go to Ace. They are very professional, friendly and helpful. I highly recommend Ace! Idit Oz Oz Catering

I will be holding a Grand Opening for my office next Tuesday and needed 500 postcards designed and printed. I approached Rod and he asked me when I needed them and if I needed help with the design. I sent Ronda a flyer that I had put together last Thursday and she was able to design something incredible looking within the same day; she sent me the proof and quickly worked things out from changes that I asked her to do. Monday was a holiday and they got me the 500 postcards yesterday (Tuesday) for me to send them out today! Not only that, but I needed flyers of the design made and Ronda was able to get it to me within hours of my request! Long story short: fast turn around time, attention to detail, and all around a great local business! Go see Rod and Rhonda for your printing needs!

I flew into the bay area from Oregon for my mother’s funeral. I carried in a tube, 8 large poster sized photograph collages (24′ x 36″ and 36″ x 48″ sizes) that I had to have mounted on boards that very same day for the funeral the next morning. We went to Kinkos straight from the airport and left the prints with them. They said that they would do it by 5 pm. At 3 o’clock we received a call from Kinkos saying that they had wrecked one photo when they used their heat process to mount it. It was burnt and bubbled. I was frantic. Not only did they ruin an entire print but I had to find another place that could mount the other pictures or we would have nothing to display of my mother at her funeral. I googled other print stores on my phone and made numerous calls but not one was willing to do it until I reached ACE PRINTING. What lifesavers! Matti answered the phone and was sympathetic, sincere and helpful. We brought our photos to their store and less than 2 hours later we picked up PERFECTLY mounted prints. They were awesome at Ace Printing and I can’t recommend them highly enough. QUALITY work, competitive prices, and excellent service. They are not just good… they are EXCEPTIONAL!

My business group, 1^st Advantage BNI gets our member directory fliers designed and printed at Ace printing. They are beautiful, clearly laid out, and easy to read. We update them every quarter, and the layout designer at ACE contacts all of the members, now over 51 people, to find out if we want any changes and makes them as needed. She also adds the new members and keeps the flier current. It is a great networking tool for us and gives us extra exposure.
We also hold our weekly meetings at Ace Conference Center, a meeting room which is adjacent to Ace Printing. Rod Shoja does an amazing job of providing a large assortment of hot foods — eggs with all kinds of side dishes, cereal, muffins, spreads, sweets, delicious fresh fruit, and hot and cold drinks. There is something for everyone. All this in a beautiful room with state of the art AV equipment. A great place for business, professional and personal meetings.

As a mortgage professional, I use a lot of printed material for marketing purposes. I have used ACE many times and they’ve always done a great job at a price as good or better than Kinko’s. Their turn times are fast as well, which is helpful for me when I need copies of anything before a deadline.