H&M

H&M has the best priced accessories around. Their clothes — while aimed at a younger clientele — translate. Major bargains — fun, interesting clothes — great styles. This store is smaller than some — crowded displays and racks. Avoid Saturdays — crowded.

For a store that has over stuffed racks, the clothes are not great quality and the designs aren’t inspiring for the price. Some pieces look like tacky curtain designs cut high or at an asymmetrical angle to sell as current fashion when the whole cropped boho chic look has long since run its course at Forever 21 further down the mall. I used to shop at this chain when they had more staples for reasonable prices. Now a plain pant or shirt can run over twenty bucks and after a wash its shape doesn’t hold. I would recommend going to Macy’s and buying from their brand, American Rag, for cuter styles, better wear, and way cheaper styles. Even their accessories are gawdy and look like rejects from Hot Topic. So not a fan of this place!

I found a very nice deal on an item and it was a wrong price at the register, the Manager Kasie refused to give me the advertised price, I have been shopping at that location for years since they opened and I have never experienced such poor customer service,

One of the worst H&M locations. Escalator has been out of service for weeks. Upstairs dressing room is usually closed. Too bad.

Loved all my deals found here. I actually thought this was more of a teen store but I actually returned 2 days in a row to shop. Some items are unpredictable based on size. You really have to look at this item itself and not the size on the label. I did not venture into the fitting room so I have no comment on this.
I found the cashiers to be friendly and helpful. I was quite happy to gt my items in a bag that I didn’t have to pay for. It would have dropped this review down if I bought the volume of items I did only to then pay for a bag. Thank you H&M.
I’m sure I’ll be back.

It is actually a lot neater than described in the earlier reviews!
I saw a grandpa folding sweaters. He didn’t work there, but I totally relate– sometimes I need to return a wayward skater dress to be with its friends, even if it’s on a rack that’s on the other side of the store.

The San Rafael store specializes in proudly selling clothes with holes in them because who ever puts the sensor in clearly needs glasses or just doesn’t care. Yesterday every top I tried to purchase had a hole except the one without a sensor. Today I tried again and the female clerk looked at the hole and put the sensor back on without a flinch. She said she had to sell it hole tear whatever. Feeling like a sucker I asked her if she buys clothing with holes? She did the eye rolling entitlement thing of course and was annoyed she had to remove over 20 sensors while I looked for one without a hole. Don’t shop here unless you inspect the clothes and know they don’t care or have a conscious about damaged merchandise .!

I WIll NEVER Shop at This Store Again!!! Hello, Forever 21!!! One Star is enough Praise For Them!!! The Worst Customer Service I Have Ever Had… And I’m a Good and Kind and Reasonable Person!!! Not Even Online will I be a Customer of Such A Place!!!

Love H&M. Lots of inexpensive/​trendy pieces that will hold up for about a year or two. Aside from their already low prices they also have great sales on top of that! I like checking out what’s on sale in their infant/​toddler section first since I almost always find great deals for my son who outgrows his toddler fits in a few months.
However at this location you need to search high & low through a pile of clothes (sometimes on the floor) for them! I know sales can be messy but my experience at this location (mainly the INFANT/​TODDLER/​KID section, upstairs) is seriously on another level of HOT MESS & inconvenience. What I don’t understand is WHY have a rack full of clothes that display a huge sale sign but nothing that is actually marked «on sale,» on it? I’ve even asked the associate for help & to clarify that the items on the rack were on sale because I didn’t notice any of their RED stickers that indicate a reduced price. Her response was, «oh. no one probably went through them yet & to bring whatever items I „assumed“ were on sale to the register downstairs to do price checks» Umm no, that’s inconvenient as a customer as well as false advertising! The organization & cleanliness upstairs was unacceptable. I don’t get it & it’s very frustrating as a customer. I’d rather shop online!
**btw, this review has been long over due & has been sitting in my drafts for months. Finally decided to update & post it after seeing the photos that Lars S. shared! Proof that the cleanliness is THAT bad! What a shame!

This store has about as many positives as negatives. I’m not a huge fan of ‘pesty’ customer service, but this approach is entirely too hands-​off. There are no greetings or acknowledgment, even when you pass by several employees folding clothes or tidying up. It seems to be more of the male employees who do this than the females, for whatever reason. While not the end of the world, it’s not too hard to greet everyone who passes by with a friendly «hello»…or something. The cashiers were generally all pleasant.
The prices on clothing seem arbitrary. Some things are good deals, but then you find something quite similar and is ridiculously overpriced. Some of the more expensive pieces seem to lack quality which would ideally justify the higher price. There’s almost too much merchandise, and I’m not a fan of the same items being found in all different points in the store, which is the case here. Still, the selection is quite good — you can pretty much find whatever it is you’re needing, whether it be a swimsuit, nice work attire, workout clothes, etc. The styles seem to appeal to a variety of ages. The store is well-​stocked with sizes, which I appreciate.
I wouldn’t go out of my way to shop here, but if I’m in the area, I’d definitely plan to stop in — there’s usually always something that catches my eye.

Came in to this store hoping to get in and out on a early morning. Grabbed what I needed and of course with no customer service. Got to cash register and out of the three girls that were there only one was on the register while the other chatted with a friend and the other who looked in charged was just putting things away. Just awful service

H&M (Hennes & Mauritz) is a Swedish clothing store chain that was founded in 1947 and is now in 53 countries. It was when I grew up in Sweden, a low priced, poor quality clothing store, and not much seems to have changed.
I walked in with my kids on a Friday evening and was shocked at how messy the store was. There was clothing all over the floor and many displays and shelves were in complete disarray (see photos). I did not see any personnel on the upper level (where it was worst) doing anything about it. It was unbelievable!

I come here for the clothes. Not the customer service. Came in today (03÷07− 3ish) my usual perusing. Found a few items I wanted to try on and probably buy. I head to the dressing room, no retail associate is there. I like to be respectful of the rules, so I waited a few minutes, but no one came. I walked out and found 2 employees folding clothes together in the room right next to the fitting room, and ask if I can try some things on. The guy sort of waves me back to the fitting room and says I can go ahead. Ok, no prob. Except that the first room I entered, there was someone in there. And the 2^nd room I opened, there was someone in there… And then I felt so bad for walking in one two unsuspecting women, I just waited in the fitting room for someone to leave. After a few minutes, I ditched the clothes and walked toward the door. The two associates watched me leave, the guy even looked up at me, and nothing… Didn’t ask how it went, if I needed a different size or anything. So they lost my sale today. Somehow I doubt they care.

One of my favorite stores in Northgate mall. The store is very neat and organized including the sale section. I love the recent collections, though some are pricey, they are beautiful and probably worth the price.
I mostly visit during weekdays and shopping here is a breeze. The store is quite spacious and its easy to maneuver with a stroller. The staff is okay. Helpful when always requested for one.

Inexpensive, stylish, trendy clothing. Definitely lots of different things and they’ve got everything here. Sizing is a bit funky and the organization of some of the stuff can make it a bit of a pain. More of a laid back and diverse crowd shopping in here too.

The quality is par, but the prices are great!

I’m in heaven. This store has my size! Victory!
I love the sales at this location more than anywhere else (except SF of course). Love that this is spatial and the selection is on point. Love that there are select areas of a certain style and that the mannequins aren’t too overly dressed. Everything is put in it’s right place, nothing’s on the floor, everything is very organized.
The staff was okay. It was moderately decent customer service. Think: Forever21 on a good day.
The deals though, you literally can’t beat them. I found a pair of high heels for $ 15 that was originally $ 48. Where else? Where else can you find such an amazingly great deal on quality heels?

Holy Moly, I didn’t realize H&M had a location in Marin. Pretty convenient location close by to where I work. They’ve got two floors, Men’s section is on the 2^nd floor.
I came by to check out their blazers and slacks and found some pretty sick deals. Picked up a nice pair of jeans and slacks. They’ve got a lot of stuff, I’ll probably have to make a return trip some time.

Nothing compares to the main store in SF, this one will do for those not looking to travel into the city. As always the women section is huge and covers the entire first floor. 4 stars because I’m spolied, I travel the distance to SF H&M. I came here last Tuesday and browsed around, nothing new this time, but there is always something if you really wanted it.
The mall is spacious for Novato and the nearby restaurants are great. A little pricey for food, but it’s Novato $ 8 Chinese Food at the Food Court. C’mon.

This H&M deserves a 5-​star review, for many reasons. But, as a precursor, I’ve been to many of the H&M locations around the Bay Area and in general my impressions are:
Milpitas: Too crowded on the weekends, kinda disorganized, men’s section is kinda small.
Santana Row: Women-​only, plus I never find what I like. That, and my male friends have to idly sit and wait for me while I browse the racks because there isn’t a men’s section.
SF/​Stonestown: Decent size, and I do find stuff that I like! Sometimes!
SF/​Powell: Okay, but seriously its kind of a pain to take BART to SF. I’m lazy. And the BART trains sometimes smell like pee.
Emeryville: This one is kinda small. Though, as a former Cal Bear, Emeryville Bay Street was always one of my default shopping destinations.
Now, this roundabout review brings me to this location: Marin/​Northgate. This location is decently large — it’s two stories — and as an added bonus, the men’s selection is pretty huge! My guy friend used to buy tons of stuff from this H&M. Plus, Northgate is pretty chill most weekdays, so we could leisurely browse through racks of clothing without having to deal with crowds. The women’s section is also pretty darn good — I always found things I liked. Plus, its pretty well organized.
Ah, Northgate H&M, how I miss visiting you…