Marin Lock & Safe Service Inc

San Rafael, United States

4

Closed now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 415-456-4346
Website:
marinlockandsafe.net
Address:
808 3rd St, San Rafael, CA, 94901
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 8:00 am – 4:00 pm
Closed now
Local time (San Rafael) 8:04 PM Tuesday, June 10, 2025

Business hours

Monday 8:00 am – 4:00 pm
Tuesday 8:00 am – 4:00 pm
Wednesday 8:00 am – 4:00 pm
Thursday 8:00 am – 4:00 pm
Friday 8:00 am – 4:00 pm
Saturday 10:00 am – 2:00 pm
Sunday –

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20 reviews of Marin Lock & Safe Service Inc

No registration required
Place rating: 5
San Francisco, CA
My husband and I used their services and we had a great experience.
Place rating: 5
San Rafael, CA
Absolutely awesome. Called mid-​day on Saturday and inquired about changing our locks. Chris said he could do it today for after hours and weekend costs – which was reasonable and well worth it. Chris was on time, efficient, and professional. So much gratitude. If you are in a bind and need your house locks changed, this is the company to call!
Place rating: 5
Novato, CA
The lock guy in my town in Marin said he couldn’t help me with my problem (a locked china cabinet with a missing key) because the piece of furniture was over ten years old. Seriously? He kindly referred me to Marin Lock & Safe who said «no problem… we can do it.» And they did. Greg came out, picked the lock and I’ll have a new key in a few days. Of course, it was not an inexpensive venture and I had no other choice, My more local guy lost any business I might have in the future and these guys are my new go-​to folks for lock problems.
Place rating: 1
Los Gatos, CA
Wow, I’m not sure what happened to their service, but what a Mickey-​mouse operation they have running there! I called over 2 weeks ago to schedule a lock change appointment and they said the earliest they could get there was tomorrow. I called to confirm (luckily) and after waiting over 10 minutes on hold, I finally got ahold of somebody and they told me the appointment was not at all in the system. They have no idea who made the appointment! So much for organization! Our family has used them for years… WHAT HAPPENED? They didn’t bother to find out who made the mistake, try to schedule me in when I needed… no I’m just another pesty customer I guess. You’ve lost our business, that’s for sure!
Place rating: 4
Sausalito, CA
I need to have keys made a lot and have used local hardware stores who do NOT calibrate their key cutter so the keys are slightly off. (sad face to Goodmans) Of course you have to go back to test the key to find out if it really works. This company makes great keys and are always spot on.
I had to copy some floor lock keys for an older elevator. Those are odd keys with round key part. NOBODY even in the city had those key blanks. Marin Lock and Safe did. That was a relief. Thanks.
Place rating: 5
Novato, CA
It was a pleasure doing business with Marin Lock & Safe. They were very accommodating with my schedule, courteous, professional and on time! Thank you very much for your excellent customer service.
Place rating: 5
San Anselmo, CA
I needed some help getting into the housing of my Honda Accord key to replace the batteries in the transmitter. Seems easy enough but I had been struggling and without the help of Edgar and George I would have had to go to the dealer and spend a boatload of cash to get the key replaced. They were both incredibly helpful and went way behind the call of duty to solve my issue. Great customer experience and I will be going back in the future.
Place rating: 1
Mill Valley, CA
Stay away from these guys. THIS WAS A DISASTER! The guy they sent out offered to lower the price if we paid him cash and the prices were OVER INFLATED!!! Even the dispatcher was unprofessional. We paid $ 54 to find that out!
Place rating: 1
Corte Madera, CA
Wow! Worst. Business. Ever. They did not show up on Thursday. When I called to see what happened, they denied ever having agreed to, but they would show up that night, if possible, or at the very latest on Friday between 2 – 4.
They did not show up that night, so I called this morning to confirm that they would be here today — Friday — between 2 and 4. They said yes. At 3:15, I called to see if they were on their way. And they denied ever having agreed to come today at all!
Three no shows in 2 days, all to fix a problem that recurred after they supposedly fixed it months ago. Un-​real.
Place rating: 5
San Rafael, CA
Fantastic and fast service ! I am a local realtor in Marin and I would highly recommend Marin Lock and key to my fellow agents and clients!
Place rating: 1
San Francisco, CA
Not sure what all the good reviews are about… I tried 4 times to get service and nobody ever helped. I had 2 trips the store — where both times the staff was curteous and assured me that I’d get a call back the same day. Between these trips I made a phone call, same response «we’ll get right back to you.» Then after the second site visit another phone call. Same message. And still nothing! No matter how good a job they might have done… 4 strikes is it. What a waste of time.
Place rating: 5
San Francisco, CA
Like a fool I totally messed up the cylinder of a new lockset I was installing. Parts everywhere and I lost the pin. I really wasn’t sure how I was going to remedy this, but stopped by Marin Lock and Safe. They gave me a very fair estimate up front so I went for it. Even though it took way longer than they had projected, they kept their fee at the quoted price! Bear and his team are a real class act and I highly recommend them.
Place rating: 4
Sausalito, CA
Repaired one lock and made missing keys for another — fair and honest charges for services, very accommodating — brought locks to their store for this purpose. I appreciated that they explained the various options and costs for the different types of repair. Honorable service.
Place rating: 5
San Rafael, CA
Needed a Lexus car key cut and the Lexus service dept told me to go to Marin Safe and Lock on 3rd street. The young men that were there were very knowledgeable and had my key done in five minutes so I could go back to Lexus to have it programmed. If I had not brought my own key that I got online, they would have been able to make me one just knowing make, model and year. So if I decide to have a third one made I don’t have to go through getting one online again. What he quoted me was probably one third of the cost I would have paid to have Lexus supply one. The guys were great and very kind.
Thanks Marin Safe & Lock!
Place rating: 5
Mill Valley, CA
This was a great experience. The office staff scheduled us; when it appeared that prior appointments might make them late, they called — two days in advance! — to move our time slightly. I really appreciated that. Craig arrived during the proper time window, and very quickly installed the new locks on our sliders. He patiently let my 6 and 4 year old boys watch the installation, and answered all their questions (and let them play with his super-​cool flashlight). We’ll definitely use these guys again, and will recommend them to others.
Place rating: 5
Sausalito, CA
Love these guys! Took in a high end double keyed dead bolt lock that had broken, I could see the snapped off flange inside the cylinder. I’d bought it from Home Depot a year ago. Kevin looked at it and said, OK, come back in 15mins. I did some other shopping and returned, the lock fully repaired, the charge was $ 6.50 plus tax for an absurd total of just $ 7.07. Amazing skills, service, price.
Place rating: 5
San Rafael, CA
They lived up to their 5-​star rating. I took in a blanket chest that had accidentally gotten locked. They picked and disabled the lock, and they got it back to me the same day. They charged me the very low end of the range they had quoted. Really great place.
Place rating: 3
GREENBRAE, CA
Marin Lock is quick to respond and Greg was friendly and professional. It took about 15 mins to pick my house lock, but YIKES the price tag is steep ~ $ 170.
I was advised the price was for a full hour and included any drilling or replacing of the cylinder. I didn’t need any of that done and it only took 15 mins.
I think they should have a sliding scale of pricing rather than just a flat rate that covers ALL services.
Carrot ~ $ 20 discount to Unilocal,so I paid only $ 150. Still expensive, but when you’re locked out and desperate, I guess these types of businesses know you’ll pay anything.
Place rating: 5
Mill Valley, CA
I was looking for a home safe for basic needs and had gone to a store in Novato that was useless. These guys are great! I had no idea what to get and Kevin spent a good 15 – 20 minutes on the phone talking me through the options and different sizes. I went into the store the next day and the one we had picked didn’t really work due to size but he spent another 10 minutes or so helping me find the perfect safe. Greg and Kevin delivered it that week and went through all the instructions.
Overall I’m very impressed, highly recommend them and plan to go back for any key/​lock/​safe needs!
Place rating: 5
Mill Valley, CA
Amazing! I found a Total Winner with these guys. I had brought and obscure lock from a 50 year old car to another locksmith and all I got was an hour of waiting around for nothing. Here I got a pleasant greeting and a positive ‘we can do this’ attitude and sure as heck the next day it was done!
You have my business from here on out! Thanks to Kevin and his team.