Quest Diagnostics

Do not come here if you are short on time.
Questa’s automated phone system insisted that 10:30 was one of the few available time slots for today. Thirty minutes past my appointment time, I am yet to be acknowledged and there is now a line of people behind me, presumably also with appointments.

My husband made an appointment online for urinalysis and blood work that required fasting. Because the blood work required 12hrs fasting (and he wanted to avoid missing work), he was hoping to be seen in the morning– the best they could do was an 11AM appt to make the appointment.
He did the fast the night before, went in for the 11AM appt and arrived to find a packed waiting area, an unstaffed reception desk which just had a sign-​in sheet. He signed in and then waited about 20 mins before a technician came out and called another patient who they identified as having an 11AM appt– my husband asked when he would be called, since he also had an 11AM. He was feeling woozy from fasting and was desperately ready to give that urine sample. The technician said they had no record of his appointment and it would be about an hour and a half if he wanted to wait.
My husband said there was no way he could wait and left, stopping my his dr’s office which is just a few doors down to report the issue and see if there were other area labs that he could use instead. The doctor’s office said they’ve been hearing complaints lately and gave him a list of a bunch of other labs he can use– although we don’t know yet if his insurance will bill directly like Quest.
I’ve used Kaiser for years, where you never have to make appt for blood work and generally get seen in 15 minutes or less– at least every time I’ve been there. Based on that experience I was so surprised at what happened with my husband that I did some quick Unilocal research and found that strangely enough all the Quest locations in Marin have really poor ratings– except the one we went to; which is why I felt we really needed to share our experience.

Easy to get an appointment (book online), easy to get to and park, friendly staff who seem to know what they’re doing. I’ve been here several times and always received fast, friendly service, which is much appreciated.

I came here a few months back for my 2^nd blood test in my life. I am so afraid of doing blood tests, never go to the doctor to avoid this. But finally decided I should do a check and getting old…
Wozier was very friendly and insured me that everything will be fine. As he kept a conversation with me, the blood drawn was painless and so quick I didn’t notice it was done.
AWESOME!