Orchard Supply Hardware

New store on Crow Canyon is really awesome — has all the things you need for home and garden projects plus lots of cool stuff for the home. It feels like a cross between the old Restoration Hardware and a Trader Joe’s — just a fun place to shop. The manager, Brandon, is fantastic — gets to know his customers, is super knowledgeable and goes the extra mile to meet your needs. The prices are reasonable (especially with the good sales they feature) and merchandising really well done. If you have questions or need help with a project, you’ll get it here (where they don’t even come close at competitor Depot).

Had a horrible experience buying my stuff. Would never never visit this location. Dublin branch much better with experienced employees.
San Ramon branch’s waisted my hour, should have gone to Lowe’s or Home Depot.
Their computer is old system with wrong updates of stock.

The store on Market Place is closed for good. You need to visit the New store on Crow Canyon located next to sprouts. The New store is amazing and even has a second floor (and the requisite elevator). Same great staff, plus some new folks. They have some New product lines in hardware and tools and carry stuff They didn’t have at the old store. The only negatives is that garden is smaller and there is no drive thru pickup.

Prices are good for what’s left
Not much in store staff are very helpful
I bought a grill and left it for pick up after two days they had a sign for sale at a reduced price. I was late one day which I should not have. But I paid for it. And they were trying to re sell it not cool!

Before I get to the bad things, I would like to give a shout out for the Associate Manger — Ken, at this OSH Store. Ken is great and he has always come to my rescue whenever things go wrong… which is always. A good segue to my feedback here.
Store is ok. But, there are very few people who really know what-​is-​where. They generally point in some direction and you are on your own. I can live with that too. Two things you should never do at this store — Order anything for Delivery… and buy Plants and have them pot it. Since their outdoor furniture is better than Home Depot’s and Lowe’s, I ended up buying a bunch of things from these guys and it was a disastrous experience. Most importantly, the elderly lady in the front desk is outright rude and obnoxious. You are in line and her way of greeting you is…” Hmmm… what do you need” !!! Seriously? They are really bad when it comes to tracking your order and arranging for shipment.
Now to their Garden section. Do whatever… but don’t let them pot your plants. I had them pot two of my plants and both are having fun in heaven now !

I go here all the time and the people that work here are clueless!
They will tell you that they don’t have something — then I look around and they have it.
The tall women that works there is just plain rude.
When i go into a store like this — I expect that the employee know the products and can offer some suggestions — not here. Most of them seem like they never have picked up a hammer.
They are like the 7 – 11 of hardware stores — quick and close by if you need to pick up something self service.
At this point — I just go to Target :)

I am very pleased with the experience I had with San Ramon, Orchard Supply.
There was a problem with my order but the Manager Ken Mulhern went over and beyond my family’s expectations to make it right. Not only did he hunt down the items that weren’t shipped with my order from other surrounding locations but also delivered the items and put them together.
We are very please with our experience and glad they were able to make a potentially bad situation into a good one.
Thank you again Ken! You ROCK!

I simply love the customer service here. They go out of their way to help you find the oddest, yet most useful items. And they welcome coupons. Frankly, I just love wandering through the store because the variety is so great.

Nice location, helpful staff and good pricing. I most always find exactly what I’m looking for to fixit things and sometimes to creat something to support a student or intern project or support and experiment that I’m go figuring !!!
They have nice gardening supply stuff also.

Home Depot is close to my house, but I stopped going there because I could never find anyone to help me cut a board or pick out a product. Well this past weekend, I went to Orchard. Upon entering I walked by three employees, no greeting. I begin to look at the overhead signs for direction when I see a lady at the paint counter. I told her I just had a fence installed and need to seal it. She gave me an aisle number. She didn’t follow me. She didn’t offer any assistance. I was in the aisle for 30 minutes looking at an assortment of products. I was unsure what to purchase and NO ONE offered any assistance. I left the store and will not be going back. I went to home depot and ironically, I got immediate assistance. I will be taking the shorter drive from here on or until they drop the ball.

This place is in need of some help. Slow, slow, slow! If you need to get in and out go somewhere else.

I first came to really like this place when we first moved to San Ramon. I went in to get some steel braided hoses for the washer in the house we just bought. We were met by someone who took me right to where the hoses were and offered to answer any questions we had. The checker was very friendly. Both my wife and I were struck by how different the attitude was here vs. the Orchard we used to go in Pinole.
That first experience has not really changed in all the years we have been in San Ramon. The staff are sometimes ex-​craftsmen in their field and can know quite a bit about whatever it is you may have questions on. This can be very useful. However, not everyone person on staff is always an expert. The garden people for instance sometimes cannot match the expertise found at a place like Navlets Nursery, but that is perhaps too much to expect. Orchard is primarily a hardware store. And not surprisingly, the plant selection is OK, but not stellar.
The variety of hardware products is quite good, and I generally go to Orchard over Home Depot and Lowe’s because I am in a place of manageable size and can often find pretty quickly what I need. Prices may be a bit higher than Home Depot but not enough to dissuade me from Orchard. Parking is convenient, shopping carts are nice, X-​mas trees (during the season) are quite cheap, and the pickup of larger items very convenient with a drive through, where you stay in the car while it is loaded. Overall, it is an easy, pleasant place to shop. Products are organized well, and shopping is not at all hard.
Many years ago, my young daughter and I went to the San Ramon Orchard to buy some parts for her science fair project. The young man who was helping us got completely into it, immersing himself into the design challenges, offering up alternatives and other parts that he showed us that were in the store. I felt like his name needed to be on the name plate of who designed and built the project. Really nice, and not surprising coming from this store.
Why only four stars? Wait at check-​out stands can at times, be too long. This irritates me at banks, grocery stores, anywhere, that really being my only gripe, but it is fair to say Orchard is generally better in this regard than most.

I grew up in San Jose where OSH was king (before big orange — Home Depot)…yeah, back in the day. Then Sears bought OSH and turned it into a huge chunk of turd… high prices, terrible service, limited selection — everything you’d hope for in a crappy hardware store!
Today?
Yes, today… I stopped in to pick up some sealant (trying to avoid using the word caulking/​caulk) for a DYI project in my laundry room. I did a remodel of my laundry room (exciting, huh?) and found myself staring at OSH across the parking lot in need of CAULK! Not black, not white, but clear.
As I entered, I found an OSH dude in the caulk aisle willing to help me… he explained the differences between the different types of caulk and recommended the perfect caulk to fulfill my needs.
Checkstand dude was energetic, friendly and rang up my caulk efficiently and with a smile.
OSH, you did «good» on this one… helping a customer with his caulk.
I wonder what the next visit will bring?
3 stars… decent, but still not convinced.

I usually come into this store just to drop off old batteries for disposal. However, today I came in to research prices on mason jars since I was told they have lower prices. I did find their prices to be low (not all were at the lowest), I did find that compared to 3 other stores (Walmart, Bed Bath & Beyond and Michaels), they had the biggest selection by far. Who knew OSH would have mason jars? I was also short on time, so I was able to find someone pretty quickly to point me to the correct aisle.

Got some great service from both ladies in the garden center this morning. And the cashier made sure I got the 15% discount.

Shop this local OSH, the big boys toy store, and great service. Appeals to this baby boomer with nostalgic type feel and cool décor during the holidays. I get my yard supplies and paint supplies here.

As a plumber they rarely have what I need, power flush toilet parts, the items are a bit pricey also

This review is being written today though I am far behind on reviews since we stopped in last night for the first time in several months. We were on the hunt for 4″ spring loaded door hinges for our door between the laundry room and garage since the existing one died. HD did not have 4″, OSH did, but only in a 3 pack and in «gold». We only needed 2 but would have sacrificed if it came in the right color (brushed or satin nickel). We looked around for a while only passing one employee who was busy helping someone find a PVC thing and another customer waiting to ask that one employee a question. We also headed out to the garden center looking for something specific and in the 15 minutes we wandered looking at plants, food and stump killer (our goal) we saw not a single employee nor what we needed without having to use kerosine to then light the stump on fire. OSH is our afterthought hardware store. It is an afterthought because they are pricey when they don’t have a sale running and is cramped full of stuff with not much assistance to be found. 3 stars is pretty much as generous as I can be but could change my mind one day.
We just passed the 1 year anniversary of taking possession of our new house (Mother’s Day) to start the remodeling before we moved in. Like anyone doing a first time remodel or actually taking ownership of a new house, we knew there were bound to be some problems and there indeed were (some listed in other reviews/​some yet to be mentioned and some reserved for real life folks). Our planned move 6 ½ weeks after the start of construction was set in stone as we were renting back our old house. We bought a short sale and though we had mapped out our plans with the contractor had the kitchen measured for new cabinetry, etc. prior to taking possession of the house but alas, move date set and the only room totally ready for us was the master bedroom and bathroom (where we lived out of for about a month) and it was another month until the rest of the construction was done. I did a lot of the picking up of stuff for the contractor as I am useless when it comes to construction but am great when it comes to schlepping.
Back to OSH-​I came here many times looking for things that I couldn’t find at HD, Lowe’s or Ace, if I was up in the area or looking at plants or patio furniture or a storage shed when there was a sale. I typically walked out empty handed-​ordering things from Amazon (gotta love Prime) when I was thinking ahead of time, finding the storage shed the husband liked best that was cheaper with free delivery and all wood from Costco, and all I have bought here was a fake sprinkler thing last year and a couple of things for the old house before we vacated.
If OSH got its customer service act together, I might come here more often. Be warned that the entrance is to the right of store as the large middle electric doors that face the parking lot are for exit only.
Maybe read this review as 2.75…

This is a wonderful store and we have been shopping here for years. The staff is very knowledgeable and helpful with all of our DIY projects. We love the fact that this store is so conveniently located and fast to get in and out! We just purchased Glaze ‘N Seal «Wet Look» Lacquer concrete sealer for use on our stamped concrete patio and to seal our aggregate walkway. We could not purchase this product at Home Depot so we went back to our favorite neighborhood hardware store. This is a wonderful product that provides beautiful high gloss protection to decorative concrete, masonry, and natural stone. It is a clear, non– yellowing sealer. Our neighbors liked it so much they are going to purchase this product for their patio too. Thank you Orchard for carrying this product. We our patio looks absolutely beautiful!

We choose Orchard over other hardware stores because you can get real help from the staff, and it is not a warehouse.
That said, we needed various plant foods… and were in the area yesterday.
They had exactly what we needed… and it was a quick trip… but it looked just like Dublin, clean, well laid out.
We love Orchard!