Sprint

This store manager, Charles, was the rudest customer service «professional» that I have ever encountered. The only reason I am giving this store above one star is due to the extremely courteous nature of the associates, Kevin and Marilyn.

I went here for help getting a new iPhone and the manager there was so helpful. He knew what I was talking about, knew what I wanted to know, and helped me with everything I needed. I have gone to multiple stores before and he was able to help me more than anyone else ever was. I highly suggest going to this store

Very helpful staff. Went in for questions about cut your bill in half promotion and they were able to recommend a different option that saved me even more $.

I wish I could give zero stars for this business. I made the mistake of going into this store to upgrade my phone and add another to my plan. As a long time Sprint customer, I knew exactly what I wanted /​needed. Unfortunately, the employees did not give me the full story about what plans were available and I ended up with a plan that I do not want. In addition, the overall cost of the plan was misrepresented to me and now I have spent hours on the phone with Sprint customer service trying to get it corrected. I’ve visited the store twice since to have them fix it but both times have been told «we will review and call you back» and weeks later I have heard nothing. One of these promises was made by the manager.
I enjoy being a Sprint customer and have good things to say about them as a wireless carrier. I wish that I had known this was not a Sprint owned store when we stopped by, because the Sprint owned store in Pleasanton is MUCH more helpful and makes things very easy. Do yourself a favor and drive the extra miles to Pleasanton.
Perhaps the employees of this store should spend more time being honest with their customers and helping them with their needs rather than discussing what’s for lunch and their personal lives in the midst of customer interactions?
I’ve escalated a formal complaint to Sprint Corporate about this 3^rd-​party store. They need to remove their Corporate banner from this particular store if they wish to maintain a reputation of good customer service.

I visited this store several times to ask questions regarding upgrading and changing plans. Each time my question’s where answered very well and couple of times I spoke to Drew he was very helpful.

It there are no stars, that will be more fitting. Do not expect customer service. Expect a waste of time, paired with stubborn resistance to solving whatever you need to get done. Just call Sprint and they’ll take care of you, do not waste time going to this location!

Not a corporate store third party store. Was not satisfied with my experience at this store. I ended up going through a lot of hassles when trying to get out of contract within the time frame. People were friendly however did not go the extra mike to help me when I was trying to return phone and get out of contract. Very different attitudes and not very helpful when I decided not to stay with contract. Will not. go with sprint again after this experience.

If you see me on a regular work week day it’s guaranteed that Ill have an earphone in my ear. I listen to satellite radio or some podcast constantly. Having earphones in also stops coworkers from stopping to talk about boring drivel and I can just do my work in peace.
Well, having earphones in constant use also means I go through about 2 pairs a year. I had the crazy idea of buying my next pair from a phone store. Preferably my carrier, Sprint.
The owner helped me and they had a selection of basic earphones for phone use without Bluetooth. I was quite surprised because I wasn’t expecting a phone store to actually have basic earphones.
The owner was awesome. She was so helpful and she was on her game with directing one of her employees. I was impressed and like that even though its a chain I’m shopping with a local owner who cares about her business.
I’ll be back. At least back twice a year. If these earphones hold up it may be less though.

Don’t go to this store!!! It isn’t a corporate store so they can get away with lying to you. The mgr, Laurie, is unethical and unprofessional! I called to arrange a time to open 4 lines during their $ 400 credit promotion but she rudely questioned me on where I saw the promotion, that it was only for a couple of days. When I told her the signs were all over the store the previous week, she admitted it was a current promotion but «read» me the fine print saying the credit could only be used on phones over $ 149. I went back to the store and the other employee there couldn’t find it in the fine print either, but knew what Laurie said to me. He said he’d contact his district mgr. and promised to call me but never did. I called Sprint to verify the promotion. They told me there was no such restriction and I could call Sprint while I was at the store if I still had problems. Well, it didn’t make sense to give these ****ers my business. It was now Xmas eve and I needed the phones under the tree! I called the Pleasanton store and they were not only happy to apply the promotion to any phone, they made sure they had the phones I wanted before i took the time to go there. I live in San Ramon but will go to Pleasanton or Walnut Creek before I step back in this store!

I came in to this store several months ago to figure out why my Evo wasn’t working. I can tell it’s on but the screen was not displaying anything.
I looked up a tech store and to my surprise this store just opened and was located around the corner from our office building. Which is great for me because the nearest one to my house is deep in the next city over, with heavy traffic in their direction.
When I came in, there were three reps. A manager, a salesperson and a tech in the back. They were all very nice and helpful. I had to go shop a bit while they replaced the bulb in my phone — it took a little less than hour.
I was overall happy with their service. I’m a little late in writing this review. BUT — I’m going in again today for my Samsung G3… I will update my review with how my experience goes the second time around. Considering the prior review… Wish me luck!

This is not a coporate store, but a third party store that has extra hoops you have to jump through. I had multiple issues with my phone and brought it in last Friday. The only employee manning the store assured me he’d take a look at it that night and would email me or call my fiancé to let us know the status. No call or email came so my fiancé just went and picked it up before they closed. It was not fixed and the manager had no clue if the tech had even looked at it. I go in the next day and get a sob story from the manager about a family emergency and how the tech needed to leave immediately when she showed up. I still don’t know why that prevents him from a 2 minute phone call or email message?! Turns out he had looked at it and it couldn’t be fixed so I opted to use my upgrade. They tell me my dad, the owner of the account, needs to be present to authorize the upgrade. My dad is in Pleasanton so I ask if the Sprint store there has the phone I want and I get a line about how they aren’t affliliated so they don’t have the number. She looks it up on line for me reluctantly and I call and off I go to the Pleasanton store. Get there to find out I don’t need my dad present at their store and the rep there also told me the San Ramon store charges extra to make a payment in their store. I reccomend just going to the Pleasanton store, I don’t always have the best experiences there, but most of the time I get decent customer service.