Cloud Nine Bridal & Formal

Andrea and her staff were an absolute DREAM to work with! When I first went in to try on dresses, Kelly had me in and out of roughly ten dresses in under an hour. Andrea was the one who found my dream dress for me based on others that I liked. I ordered my dress in April and my wedding was in October, so I was worried about timing. Andrea told me the dress would be in by June, and it came in earlier than expected!
I also selected my veil and belt at Cloud Nine, which I took off the floor since they were newer. I had my alterations done by Teresa at Cloud Nine, and they were much cheaper than I expected from a bridal shop. I was so worried about my dress not fitting but it was absolutely perfect.
I cannot say enough positive things about Cloud Nine. The shop is beautiful with a great selection of gowns, the dressing rooms are clean and spacious, and the staff is wonderful. I would definitely recommend Cloud Nine to any bride! It is great to see such a successful business with such nice people in a small town.

Unfortunately, with this being one of the only local places to get a dress, they are still in business.
We were given a cut-​off date that our dresses had to be in by… All bridesmaids had their measurements and deposits in well before that date. We were told that the dresses would be in at the end of July, and here we are in September (wedding is in October), and not all of the dresses are in. We even stressed that 2 of the bridesmaids are from out of town, and those dresses needed to be in ASAP… and somehow they are the dresses that we are waiting on.
The bride called in every single week, only to be told that the dresses would be in «next week» every single time. The brides veil was ordered last November, and up until a week ago, they kept saying it hadn’t come in yet… The bride was stressing to say the least. They are horrible at communicating to their clients, and they are extremely rude. I will never purchase a dress from this place again. Their customer service is a complete and total joke and they do not know what they are doing. If I ever end up in a wedding again, and they want to order from this place, I would rather do my research and find somewhere else to buy the dress than deal with these Cloud Nine people again.
I’ve heard nothing but complaints about the employees, customer service, wrong dresses being ordered, and even the dress alterations done by Cloud Nine. My cousin nearly had a meltdown the very day before her wedding, as Cloud Nine botched her dress. She noticed this right away, as it took them to the day of to alter it… Luckily, they zoomed through and fixed it so it at least fit her somewhat the day of the wedding (she couldn’t pick it up until RIGHT before she needed to put it on). You’d think they’d have the ability to get it at least somewhat right… Take your money elsewhere, otherwise you are just setting yourself up for a full-​blown migraine.