Pep Boys Auto Service & Tire

The staff at Hammond Drive are top notch. They were very detail oriented and stand by their work. They can take care of more than just tires and wiper blades. Go see for yourself and support a local business.

Outstanding service! Professional and quick to solve any hiccups. I highly recommend!

I had a really bad experience. I was quoted $ 140 over the phone for my repair. When I got in the next morning, the price went up to over $ 200. Also, they had never input the information for my appointment, even though I was talking to the exact same person face-​to-​face that I talked to on the phone.
By the time they were ready to even start *TESTING* to find where the issue was, the price was nearly $ 300. Given that all of this price jumping took less than an hour, I scrammed out as quickly as I could.
The guys there were very nice and seemed professional enough, even if they did spend a lot of their time talking about how much they couldn’t wait to get off work. I still left feeling like I was dodging a scam, though. Not planning on going back.

These guys were so helpful and gave the best service I’ve seen in a long time, especially Jeremy. He took time to listen, looked at my tire/​rim, showed me what happened, then explained in detail how they’d fix it and also gave me a great deal. Super professional. Even walked me out with an umbrella when it was pouring outside after I paid. This level of service is so rare these days, and much much appreciated.

I have had all 5 of my family cars serviced by Jeremy & his crew in 2015. Nothing short of excellent. New tires, new brakes, small repairs & oil changes have been priced competitively and completed in a timely fashion. Jeremy has been up front about everything. Going back for new Michelin tires soon!

Had a really bad experience here. They didn’t fix my car & I had to take it back several times to try to get them to fix it.

I came in here with a flat tire last week. I was upset because the tires for the car that I drive are beyond expensive. When I pulled up to the garage I was greeted by a very friendly mechanic. He took a look at my tire and told me that it could actually be repaired so I wouldn’t have to replace it. Success! My tire was repaired in about 15 minutes and I didn’t owe a dime ! Thanks for making my day a little brighter pep boys !

Jeremy and his guys could not have been nicer! They were honest and open with what the problem was and honored the original price we agreed upon. I’ll be returning for oil changes and any further maintenance.

The pep boys on Roswell rd in sandy springs have the worst service writers/​mechanics, I’ve been waiting 2 hrs for just a standard oil change to be done and as I’m waiting, I’m witnessing the mechanics playing around, smoking cigarettes and wasting time instead of taking care of the cars that are waiting. BUT, Heather is the BEST team member that assisted us with all of our needs and told the mechanics to please hurry up because I’ve literally been waiting a VERY long time. So if you come here ask for heather. She will rush the mechanic staff if needed. If it wasn’t for Heather I would’ve been walked out of this location and went to a different shop.

Freakin’ amazing. Had some car issues that were ruining my life– we’ve all been there. I had my car towed to the dealership and nearly had a stroke when they told me that just to get it working again I would need to replace the starter (car is less than 25 000 miles and a 2007), and some belts that had dry rotted. All told, it was going to cost around $ 1000. I am so glad that I had Pep Boys tow my car to this location. They tested the starter several times and found the only problem was the battery wasn’t fastened down so it would shake loose some connections. Anyway, cost me $ 107 to fix, and it is fixed, and I am very satisfied. I plan on bringing my car in next week to have them check over the rest of the diagnostic findings of the dealership, which Jeremy invited me to do– definitely ask for Jeremy, he is clear, concise, and listens fantastically– so I am super relieved that I’ve found this place. I think the ownership is new and Jeremy may be the owner, but I know that the bunch of calls I made to check on my lovely car were answered by different people and all were helpful and answered my many questions. I could gush on, but I think I made my point. Will be going here for a long time!

They have done regular oil changes and some other maintenance on my wife’s Honda Civic. Their pricing is well below the Honda dealership prices, and they do a solid job.
I’ll continue to use them for basic maintenance car care.

Dumb as a box of rocks. They keep canceling my appointment. I was ready to buy four new tires with alignment and I keep getting emails that my order and appointment are cancelled. Phone calls with them have been just as bad. Guess I will take my business elsewhere. They should really hire people with brains to deal with customers as I’m sure losing business isn’t a company goal.

I do not understand the one, one-​star review below. Recently, I lost power to my car charging outlet and radio. As a female living away from her father, I was up the creek without a paddle. Seeing that I do have common sense, my first thought was a simple blown fuse. My second thought– oh s*&t! I cannot fix that. I popped into the Hammond Pep Boys, and was immediately at ease. Missy and her «boys» were on top of their customer service! The process was as easy as it gets. From the beginning, I was made aware of the cost of each item– if necessary. A brief 10 minutes later, the nice technician was standing in the doorway with my keys and a balance of zero. I will definitely return, and will promote this location. Thank you, Missy!

Poor customer service compared to other Pep Boys locations! I arrived at this location 5 minutes before they opened and patiently waited in my car until 7 am. When I tried to open the door at 7, the rep hand signaled for me to give him a few more minutes. Once I was let in, I explained that I had left my lights on for about 45 minutes and was concerned that if I turned my engine off, it may not restart. The rep explained that he could replace my battery but not test it or charge bc one of his crew had not arrived yet. I saw several other crew members inside and thought it was strange that my only option was to purchase a battery. I explained that my battery was new, and he asked where I purchased it. He then directed me to go back to Auto Zone for assistance. Perhaps I’m wrong for expecting better customer service, but I have several examples of when other Pep Boys locations have went above and beyond even when I was not making a purchase that particular day. From now on, I’ll stick to my preferred Pep Boys location on Roswell Rd where they understand how to treat customers.