AT&T

This place is awful.
I went to add a line to my mobile account. They were uninterested in doing so because as i learned later their reps dont get paid a comission. They blew me off and told me FCC rules wouldnt allow them to do it.
The second time i went to get a new sim card, same problem. They were only interested in selling me a contract. They should fire the idiot Kevin. Everything he told me wasn’t true. He should be a business school case study on how to chase customers away.
I went to ATT store on Lake Mary Blvd. They welcomed me, said no problems. I walked out with an added line with no trouble and replaced my Simm with no headaches.
Avoid this store like the plague.

Had an okay experience in the store. After a horrid telephone customer service experience that went on for two days I was told I needed to go into the retail store to activate a phone.
It was fine but I could tell the staff in the store didn’t want to hear my sob story about the terrible phone customer service. When I brought up the issues they changed the subject. They got the phone I needed activated done, so I appreciated that. Meh overall.

I was referred to AT&T by a Sprint associate when I was in the market looking for a case for my Galaxy S4. I was thrilled with the large selection of accessories that AT&T provides for all types of devices versus the selection at Sprint (at the time, they didn’t have any cases).

I’ve given them time to get better but today’s experience pushes me towards this review.
Before I start I’m aware that most mobile carriers do not score well on customer service or value no matter what the company. That said the performance of this company and this store in particular warrants special attention.
We’ve been with AT&T for six years after a disastrous 2 year stint with Sprint. Sprint was cheap but I couldn’t pull a signal inside any building no matter what it was made of. AT&T drew us to them 6 years ago because they were the only carrier of the iPhone at that time. We knew Verizon and T-​Mobile beat them in customer satisfaction in this region but we foolishly wanted iPhones. We’ve since moved on to Android and except for our carrier we’ve never looked back
This debacle started in December. We wished to add the kids onto the plan and switch from me being the primary to my wife because she gets a discount through her company. We had been grandfathered into the old unlimited data plan but that would drop off with the switch. Neither of us were happy with this but onward we plowed. This whole transfer was rough. The kids phones took three days to fully function, our phones suddenly had connection issues and worst of all the lady who helped us completely screwed up our plan and we went from averaging $ 180 – 210 a month to a $ 487 bill at the end of January! We were crystal clear what we wanted and what we were able to pay! So the beginning of February I go in with the bill and my phone which has suddenly started freezing and restarting for no reason. They install a new SIM card and after 45 minutes of continuous restarts my phone is working again. This young lady seemed more interested in helping me than the others but she was unable to help me with the bill. For some stupid reason the customer has to call AT&T customer care to get anything resolved! WTF! Why would a company this big create asinine barriers to customer satisfaction?! So after 35 minutes on the phone they credit our account and things work fine until the next Friday when my phone goes full «brick». I’m ready for an upgrade so that’s what I do. Galaxy S3. Very nice phone… so far.
Fast forward to today. My wife wakes up to a message on her HTC screen to download an update. This message is from AT&T. So she starts the download and it freezes. Nice. She gets it restarted and plugs in the USB to do a full update. 30 minutes of download later it turns on but won’t text, half the widgets don’t work and other glitches. So I take it into this store where we bought it in the first place. So «tech» guy looks at the phone for 2 minutes and says we have to do a full factory wipe and even then it might not work. In fact she may not be able to back it up at this point to pull all the needed data off. Nice! So I’m a little miffed. When I ask about our options he states it’s out of warranty and not insured. To which I respond that it was his company’s prompt that caused the problem! She didn’t download anything from third party or side load anything! She did exactly what the actual carrier told her to do and now her phone might be trashed. His response was dumbfounding! How the hell does responsibility lie on the customer when the customer did exactly what AT&T told her to do and now the phone’s a brick??? He didn’t even say sorry! He acted like it was a privilege for me to be an AT&T customer!
That’s it! When this contract is out they are gone! Hell it might be worth paying the cancellation fee to drop this joke of a company.