Casa Linda Furniture

DON’T BUY HERE! This place is a joke. The Quality is very poor. All they care about is your money. you are basically forced to purchased extended warranty on everything that’s their way of making money.
The customer service is horrible.

THEIR INSURANCE POLICY IS AWFUL. DRIVERS ARE BAD WITH APPOINTMENTS. They are either late or unable to get to the correct address. Terrible customer service and their supervisor Argentina is even worst. She is unable to listen or better yet, come up with a solution. Very dismissive. Disappointed!

For starters, their customer service is awful. They just want to make that sale. As soon as you’ve signed those papers, your importance goes away.
I have made two different purchases with this company. The first time I bought a table set and a futon set. Not even a week after having the couch, two of the legs snapped. They let me purchase a new net of furniture so I came back a second time.
I bought a bedroom set and a queen size bed. What ever they used to hold my bed up, snapped into numerous pieces. They came to my house to «fix» it and it broke again. My bed now resides on the floor. I’m done with this company.

Three months after purchase we hear the bed snap. Underneath we see how they «supported» our bed .What they did was Mickey Mouse the frame. Wood frame was stapled not screwed on. Good thing my bf is handy, in the end he built us a new bed frame with new wood since the wood used was cheaply made. Such a waste of money.

They say you get what you pay for so I spent a ton on two bedroom sets, one California King and one Queen, I also bought top of the line mattresses because I have a bad back and wanted to be comfortable … Thousands of dollars later I realize this furniture is crap, the wood peels and the paint chips and cracks… The
prices at this place are nearly the same as big name furniture stores, just stick with reputable companies who care about your satisfaction because after you pay these people they don’t care if you like their cheap crap or not! You will be sorry if you wasted your money here, they offer credit to anyone so people shop here but it’s not for the furniture it’s because of the credit!

DON’T BUY FURNITURE THERE!!! I have gone through three different purchases with them and one of my biggest issues is making a payment with them. Literally every month when I call to try to make a payment it takes me like 10 minutes to get a hold of someone to take my payment. They love to put you on hold. THE WORSE THING THAT SENT ME OVER THE TOP!!! Was that the only reason why I keep buying furniture from them is because according to them I can build my credit. BIG ISSUE WHEN THEY SELL MY CURRENT LOAN TO «HOME ACCEPTANCE CORPORATION» who now holds my loan «HASN’T REPORTED TO MY CREDIT BUREAU FOR TWO MONTHS… FRUSTRATED to the MAX!!! I would highly recommend just going to a more reputable company vs. this unorganized company if you can even call them that.

BUYER BEWARE!!! Thıs place is a joke. Merchandise is cheap quality, Diego sales rep has horrible customer service skills and manager George is worthless. I bought 2 futons I had to return them because they both started to rip. I was given store credit so I bought additional furniture and spent another $ 500. I was promised they would be delivered before I moved out of OC. Empty promise… I went to the store for refund and cancelled my order. I was promised a check within 5 days in the mail. again empty promise. 7 days later they call me to go into the store with my debit card for refund. I already moved out of OC and manager and Diego were aware of this. Now I have to wait another 3 days to get call back from useless store manager George. Horrible horrible experience. Save your time and money and avoid this dump and its employees.

I was in desperate need of a new mattress and a table so I went here. Getting the account set up was easy and my mattress was scheduled to be delivered Monday. My boyfriend had to miss work to wait and when they came they brought the wrong size. So of course they were unable to bring the appropriate one back until next day. Well the next day came and another day of missed work. We waited and waited and finally called because no one had shown up. They don’t even have the right size in stock. After calling store, I was told that it will be there tomorrow. We will see if it ever shows up.

Dec 2012 I moved into an upstairs apartment without elevators so I sold all MY bedroom and front room stuff and went back to Casa Linda for the new furniture so the guys would move it up and put it together. Again, I asked for Flavolia and she was a doll, I bought almost 1500.00 worth of furniture for my bedroom and an entertainment center for the front room. The guys delivered a few days after I moved in so stuff was setup and they put it all together very quickly (I tipped them each 20.00 because they carried that stuff up the steps!) I’ll go back because I want a different dining/​pub table!!!
Thank you again Flavolia for great service and being so helpful!

Was recommended by a co-​worker and was pleasantly surprised

They SUCK! I hate this place well not the place the people thats wrk there and answer phones! has no manners and they don’t respect your privacy

This is a great appliance store. I found the salesmen helpful and the service people really make it easy to get installed. I bought my washer and had such good experience with price and service, later bought my refrigerator from them. My wife trusted me so much after the washer, she let mie pick out the refrig without her. She really like what I picked out.

So I decided to pop into this store once as I waited for my friends to show up for brunch, they were late, no surprise there. Btw, across the street is Memphis if you want a great brunch!
Anywho, we walked in, they were having a blow out sale and found a couch we liked and a table. Faviola was very helpful. She answered all questions and walked around with us, never being pushy and always being pleasant. At the time we didn’t have an apt leased so we told her we would be back and took her card.
Fast forward a couple weeks, now we have an apt leased and ready to move in. We go back to casa linda. When I walked in, a different sales person approaches me and makes her sales pitch, give me her card and a flyer. I tell her we are just looking and she says to let her know if we have any questions. During this time, my bf was in the bathroom, he came back. He spotted Faviola and insisted we go through her, I think they get sales commissions or something and she was nice. He waves at her, she seems surprised to see us, I think she didn’t expect us to come back. I am sure a lot of people say they will return and they don’t.
For a second there, I thought we were going to start a rumble amongst the sales people. The first lady saw us talking to faviola from across the room and bee lined to us. She called out faviola who stepped to the side, they switched to Spanish so we would not understand but I am fluent so I still got the low down. The lady thought that faviola was trying to steal her sale. After faviola explained that we had been there a few weeks prior things were fine.
We walked around, picked out all our stuff, faviola was like a personal shopper, showing us the deals, if we didn’t like something she would show us an alternative still within our price range. Everything was great, the actual purchase took less than 30 minutes and now I am just waiting for delivery but I do not expect any issues. I got a couch, a dinning set, and a bedroom set for under $ 2,000. Now that is a deal. They were having a close out sale the day I was there, but I suspect that every week is a sale at this place.

I wish I could give then negative stars. I was looking for a cheap dinning room table. I quickly found one that would work well for what I needed. We were told that it would take 3 to 6 weeks for the table to be available for pick up. We didn’t need the table right at the moment so that was fine. A week later they called and left a message that the table was in. We waited about a week to go pick up our table. We walked in a handed the sales person our receipt and they said they would go find the table. We waited for about 30 minutes before they came in said that they don’t have the table. If had been sold to someone else. They told us it would be at least 6 weeks to order a new one. It took them another 20 minutes to refund our money. DON’T SHOP HERE

I give this place one star because the lady that helped me when I open the account was nice. DONT BUY HERE people!!! If youre payment is due a certain day they will call up several times a day even days before the payment is due. Their people over the phone are rude and will give you attitude back if you try to express your discontent. I am extremely upset right now as they have caused a major problem on my bank account by charging my account TWICE. Payments will bounce because of that. I have been on hold for 45 minutes now because they said they were going to check the problem. I am happy I have paid them off because i will NEVER purchase from them again. I should have listened to my sister when she said not to buy from them, she warned me! I am warning you guys as well. There are plenty of small businesses around the area that offer credit as well.
***UPDATE***
I am not going to change my previous review above because part of it continues to happen. However, just like I talk about the horrible experience I would like to talk about the positive. So because I have previous history here at Casalinda and I had to purchase a refrigerator in a sort of emergency, I WENT BACK believe it or not. I went to the same person for help. Her name is Guillermina. She was just as nice as when I first met her. I purchased the refrigerator and made payments in a timely manner. I have learned that the best thing to do is to ignore the supposably «Friendly» reminders for payment. As long as you do that and pay on time, youre good. I went back yet again just before my contract was up and looked at sofas. They let me use my montly payment as part of a down on the sofas and waited until the end of the month to collect the down payment balance. I went there on three different occassions and spent hours looking and sitting on couches because nothing could satisfy me. Guillermina was extremely patient and not pushy at all. Because of HER service I have gone back to casalinda and tried it again. i recommend this place if you are looking to build your credit. They are reasonable too.