Jessie’s Bridal

So disappointed with this place. They are very disorganized. The ladies there are never on the same page. When I first put my order in for my wedding, Patty told me that my pictures will be ready in 2 weeks to view after the event. Took them 3 months to get to me. Makes more sense if you tell me 2 – 3 months not two weeks lol. So I kept calling trying to figure out what’s going on with my pictures but they kept telling me tomorrow they will be here which there was never a tomorrow. Another surprise was I needed to pay extra for a few things that were suppose to be on my package. The pictures they printed were mostly double and then to top it off not all of the right moments were printed out. So I bought the cd as extra with all my pictures. Now I’m just waiting on my wedding movie and the bigger pictures I ordered. Letty is another lady that tried working with me but she just kept guessing on delivery dates. I also wanted to speak directly to the guy that’s putting my video together but they didn’t allow that. I got a picture guest album where my guest can sign and I requested all in English writing but they did the thank you in Spanish. My husband and I laughed about it because the directions we gave weren’t followed. I don’t know how they continue getting customers. They need to get there stuff straight. Behind the counter is all scattered with people’s pictures. Angelica is the last lady that has been helping me, I don’t have any complains on her except I think she is ignoring my calls. I pray my video is perfect to watch and all the stuff is on there that I requested. The photographers Sylvia and her daughter that took pictures at my wedding need to get their act together and know how to get pictures of everyone and poses. But overall my wedding was a success except the picture and video follow up.

Please don’t go to this place, don’t spend your money here!
This place really sucks. I will love to go shut this business down to make them suffer.
They say they will do everything you ask them to do but 2 days before you’re event they’ll try to take more money from you and say that what you payed for didnt cover certain things.
I had gone to this place the wk before my wedding to give them all the times. When my wedding day comes they’re all late because they said I never told them what time I wanted them there.

Attention friends! If you know anyone that will be doing quinciañeras, weddings or any type of event! DO NOT go to this bridal shop located at downtown Santa Ana! We had a bad experience, luckily we found a professional dress designer! Avoid having bad time! Please help others and share this!
Atención amigos! Si saben de alguien que busca servicios de quinceañera, boda, o cualquier tipo de evento, eviten tener una mala experiencia y no vayan a este lugar localizado en el centro de Santa Ana! Nosotros desafortunadamente tuvimos mal servicio al cliente. pero ahora encontramos un diseñador de vestidos muchos mas profesional (: ayuden a otras personas a que no les pase lo mismo que a nosotros.

This place sucks I’m doing my 15 dress here and they are doing it so wrong I regret going there try avoiding this place the first time you go the lady’s working there will be nice but then they will be rude and won’t help at all!!! They will not let me cancel my order because they said a contact is signed! Ugh!!! They will give you dates that they don’t meet! DONT GO!!!

Don’t buy anything of importance on 4^th street! I walked into this bridal store and right back out after only a couple minutes. If you have any bit of common sense you can see why everyone should avoid this kind of place.

I would give this negative stars horrible place they say something is gonna be ready at this time and its not my fiances sisters 15 is in 2 days and there still not done with her dress and its the wrong color HORRIBLE HORRIBLE PLACE stay far away from this place they just take you for your money dont even listen to what you want

Jessica’s bride! terrible lugar para comprar, o hacer una orden, de Cualquier ocasion, mi caso en ese lugar no fue muy agradable para nada, 5 meses atras hicimos una orden de un vestido de xv para El 14 de febrero, y un dia antes de el evento nos entregaron el vestido, las trabajadoras, y la dueña, se pone a decirte de groserias por telefono como si fuera a regalar las cosas Que tu vas a pagar… sinceramente este es El lugar mas horrible que ay en santa… JESSICA’S BRIDAL 212 w 4^th street Santa ana, ca 92 701

Honestly this place is a piece of s***. The owner is all talk. All of them are they give you dates that are not met. They lie and tell you they order the dresses, but they don’t. They make them there and the job Is crappy. They try and imitate what ever dress they «ordered.» The same day I was there to pick up a dress another customer walked out yelling at them because it was her wedding day and she was late! She was barely walking out with her dress. This place is ridiculous. The dress we got was a total different dress that looked nothing like the one we ordered and they were lying saying that it was ordered through the catalog. They quickly started making excuses and making other promises. In all honesty they have the worst customer service. they are full of lies. We ended up going next door and got a beautiful dress and for a way better price. The owner next door is a sweetheart. I wish we would have walked one more store down.

This place is a horrible place!!! If i could i would give negative stars. I’ve had nothing but problems with this place. I would of canceled my contract but that meant losing my $ 1000 deposit. I’ve had nothing but run arounds, lies, unprofessional service, nothing but horrible service. None of the girls or owner are on the same page. They all give you different stories or timeframes. i do not recommend anyone going to this place. YOU WILL REGRET IT!!! trust me i do everyday now. Beware they now go under Jessica’s Bridal. They changed their name (i guess from the horrible service they give). People don’t be fooled by their cheap prices. In the long run you will pay more with Anger, stress, frustration ect. Beware they are thieves. This shop should be out of business. Very unprofessional… Please look some where else

This place is a joke of a dress shop. I have never seen anything like this I’ve been a chambelan in a few fifteens and never before have I seen service this bad. If you’re planning to have a party save your time and money and get as far away as possible and go to a DIFFERENT dress shop my girlfriends family had the worse dress experience they have ever had. It was like a nightmare of a party dress. Never go here the lady’s up front will deceive you into thinking they are perfect but they will ruin everything … the police have been there several times just to try and sew them so many young women have had their special days ruined because of this disgrace of a dress shop. horrible just horrible service.

If I could give it negative stars I would! I placed my order in Early August for a bridesmaid dress to ready by Mid September… a day before the event my dress was still not ready!! They messed up every aspect of my order. I wouldn’t have minded so much, had they had been apologetic, but they weren’t!
The lady up front would tell me to come in one day for a fitting, only to be told to come back the next day… this happened 3 times!!! They also did not have the common courtesy to contact me to inform me that my dress was not ready. So much time wasted! At the end, my dress came out nice, that much is true, although, the zipper was a different color than the dress, but at that point, I was tired of fighting with them! NEVER SHOP HERE!!!
While waiting for my dress (one of many days), I would overhear so many people complaining! Such a shame too, because the seamstress did an ok job, its the ladies running the joint that are the problem!
They also go by Jessy’s Bridal… so if you see that name while on your hunt for a Bridesmaid/​Bride/​Quincenera dress– run to the store next door! Or the other 500 shops nearby!