Staples

I love dogs –I own two myself, however, when my mother & my young son went into the Staples at 3861 S Bristol st, SA, she was unable to get to the fax machine because a man using the computer facing the wall had his pit bull stretched across in front of the fax machine blocking access! My little 5 yr old immediately asked if he could pet the dog. My mother said «no.» The man without turning to look at us replied «he’s friendly». She had my grandson sit up on the high stool at the desk. The man made no offer to relocate his dog to a different spot to allow access to the fax. Consequently, She was forced to squeeze herself up against the wall into an awkward position to complete her task. Staples employees did not approach the man and ask him to move the dog out of the way. I guess it was more important for the dog to be comfortable in front of the fax machine then the customer when visiting the store to fax.

Went here to get about 40 photos scanned. The guy who helped me was extremely helpful and finished the job quickly. I would definitely go here again! Great customer service!!!

Lack of management. My wife and i went to print out a picture of our wedding… neither 2 of the employees that were working at the copy & print center knew how to do it. One had attitude and the other was still knew so made sense to why he didnt have a clue why the printer wasnt working. The «manager» (Chad) kept blaming our file for their broken-​at-​the-​time printer, and seemed pretty upset when we asked for a discount that we totally earned waiting. Luckily their only educated manager (James) finished his lunch and came to rescue our picture. We waited about 3 hours IF not more for them just to get the picture done right. Horrible service, last time ever getting anything printed here.

This is going to be a scathing review.
I will probably never come back here again. This store reeks of mismanagement. As soon as you step into the store there’s that peculiar air that not all the screws are in place to run the store properly. Sales reps are looking to managers, managers are looking at the first opportunity to get away from you (probably in the backroom office doing who-​knows-​what for 15 minutes for a simple question you asked them).
If you need something done there you’re going to have to:
1) talk straight
2) in clear and uncertain terms
3) and be succinct
Don’t expect anything else from the management here elsewise their eyes will just glaze over and look for something else to do in the store; like hide in the backroom office or something.
The sales reps are cool. It’s just the management. Chad (store manager), Denise (assistant manager), Eulogio (seems to be The Tech Guy) are, in my opinion, really bad people to come across in business. I would never want to engage in any kind of direct business with them.
(The Copy Center seems like it spins on different wheels than the retail-​side of the store. I won’t speak to them, and it seems from other reviews they’re legit… just avoid the retail-​side if you can’t find a WalMart/​Target/​whatever nearby.)

they advertise paper for $ 3.98 in BIG LETTERS, but when you get to the register, they hit you with something like 9 bucks for the same rim and oh «it’s a mail in rebate», get out of here, that’s just corporate arrogance…

I was quoted three hours to print one sheet of address labels. THREE HOURS! Instead I went next door to the UPS store and they printed my labels in 30 seconds for free.

Visiting around 8:25am 5÷12÷15 print service lady was retro very nice service courtesy and kind and correct

Best customer service ever!!! Jasmine G. Super helpful and made our experience using their printing services very easy. if you need hands on help this is the place to go. Super helpful and awesome staff.

I needed to return a printer that didn’t work and was expecting a fight since I was way past the 14-​day return period. They helped me find a new printer and ink, and took back the other one and the ink I had purchased for it with absolutely no problem! I was amazed and delighted, and I LOVE MY NEW PRINTER!!!
Thanks Marko and Ryan! You are a pair of rock stars!

Absolutely horrible service from people in the copy center department. Have no clue how to greet customers and treat them with respect.
Very disappointed and will never step foot in this building again.
One can only blame management for running such a sloppy store.

Had a return today and stood in line (we’ll call it Line A) for 10ish minutes only to be told that I needed to wait in another line (let’s call it Line B) where the cashier had the proper code to handle my return. I then waited in Line B for 5ish minutes and asked a manager who was walking by if he could process the return, and he said only the cashier in Line B was able to process it. A couple minutes later, by this time I’m fairly pissed, Line A completely empties and the cashier at Line B says «Line A is open sir.» where I reply «No, I have a return.» where he says «That’s fine, he can take care of it.» where I promptly reply with some serious 4-​letter words directed towards Cashiers A and B and Manager.
Will I still go to Staples? Of course. Will I go to this one? Nope.

The return policy for electronics is only 14 days. .I did not realise this when I tried to return a paper shredder that was given as a gift. The manager was very rude and said that it did not matter that the shredder did not work. no exceptions. I had to mail the shredder back to the manufacturer at my expence. The replacement shredder is not much better. Don’t by Staples Brand Intek shredder #OT-​NXC12BFA.

Terrible scan service. They didnt even check their scan job before they put in my flash drive. Also the «do it yourself’ computer has been broken for the past month.

How is it that one can buy a HP printer from Staples but when it’s time to get a new toner, nobody at this Staples location has «ever even heard of that toner part number»?
The answer is simple, NO ONE CARES HERE enough to check. Was in here last night and I was struck by how there was 6 employees and one customer in the store. When I asked where I could find this particular toner, I got the above response. Sales clerk who told me this didn’t bother to look into finding it, 2 store managers kept carrying on their conversation while I spent a couple of minutes looking.
Finally walked out and went to Office Depot next door. They were very helpful and I got my toner immediately.
Always wondered if one (Office Depot vs. Staples) was better than the other. Thanks, Staples, I got my answer.

11÷23÷12
Yes I’m here on Black Friday to print stuff for a deadline… if u ever need help ask for July! She is the BEST! So my boss had many projects that had to be done and on a plane with him the next day. It came down to running it all over to Staples where I met July, a Godsend from Heaven in the Print-​Copy Center! She was detail oriented and knew her way around a computer and printers. And lets just say my projects and manuals were no cakewalk and she delivered! Her service and demeanor was above and beyond what I expected from them, and she was so genuinely nice! I can’t stop raving about her, if I have to do any more printing projects I am driving back to this Staples just for July!

I come here regularly to buy supplies and such with usually no problems. I have no gripes so far, until tonight.
Since when did managers come up with their own store policies? I think her name is Denise. Full of herself and full of bitch-​itude. Find a new job if you hate it so much. I could not price match an item that was on sale because the closest Officemax had no more in stock. It even it was in stock at the SECOND closest Officemax (Which is pretty out of my driving range). Looking at corporate policy, it stated it could be price matched no matter how far the competitor was.
The worse thing is, that I had decided to drive to a farther staples, and price matched with no problems whatsoever. The managerial service there was much more approachable and actually followed the rules.
It’s too bad that this is my local staples, I’m shopping at the Office Depot next door from now on. They were open to price match it but were out of stock.

Your typical Staples here. Friendly staff with many things to choose from. They have a great print center which doesn’t take much time at all. It’s never crowded and that I like but I only go here when I need something «right now» otherwise I stick to my online retailers.

I needed to fax something, but didn’t have a fax machine… so I came here!
The sign above the machine was very self explanatory and the woman that checked us out was friendly and helpful.
However, when we were walking out of the store, we went through the Enter door (OOOOHHH) and got yelled at to walk around by the so called «manager».
I would understand that if the store was busy, but being that we were the only ones in the store, I didn’t see exiting through the entrance as a bad thing.

Yeah. I said it. 5 stars.
I am pretty handy and logical, if I do say so myself. I do not possess a scientific mind, however. I get the basics– how boats float, planes fly, and why a desk that weighs 50lbs assembled weighs approximately 5,491lbs in the box. But it pisses me off to no end.
Well, with any purchase over $ 50, Staples will lug that stuff right into your pad. For Free. Usually next day, sometimes sooner. Outstanding.
Back to handy: They stock a furniture line called ZLine. Sturdy, attractive, well-​constructed for the price, blah blah blah.
Open 3 ton box, spread stuff all over the living room. Find always dreaded bag o’ hardware. What’s this?!? The bag is divided and labeled by part, in order of use. Shut Up!
While never intimidated by self-​assembly furniture, this stuff is idiot proof. They even put little arrow stickers with ‘front’ on the pieces. Heaven.
Yeah. I said it. 5 stars.

My laser printer went ape sh** on me during finals. I frantically searched Best Buy, Fry’s, and stumbled on this place.
Online, they had an easy site that let me check availability in the stores. There was a great Brother laser printer I found for $ 50 and called the store to verify if they had one.
The guy who took my call found the printer, checked the price, and set it aside for me. I came in 15 minutes later, and he had it ready. When I asked if there were any other deals that I didn’t know about, he asked the tech guy to verify and showed me two other printers that were hot on the deals list. I stuck to my choice, and found out at the register that I could get a labeler for $ 7 bucks when i buy a printer. Great!
The insurance was $ 7 for 2 years. Since I go through printers quite fast because of my insane printing and multiple computers that connect to it, it seems like a good investment.
I appreciate great service, especially when I’m hyperventilating.