Forever 21

Very bummed… I always like to be very positive in my Unilocal,this is my first one star Unilocal.
I’ve lived downtown for years and always zipped into Forever 21 to purchase last minute outfits, accessories and shoes because they have great hours, inexpensive prices, fun trendy pieces as well as basics, as well as 3 floors or choices.
I’m usually very organized and keep all my receipts for tax purposes, except there are the couple times that escape us all.
However, I never felt the need to worry at this store because I could just do a store credit and & exchange on something that was unworn with tags, never expecting a refund, just happy to find an article of clothing that would work better.
Not anymore… and with no notice either.
Clerk informed me that the store has been red flagged for theft and not doing any exchanges anymore without receipt.
Asked to kindly speak to manager and she said why? She’s just going to tell you same thing.
Because, I want to speak to a manager.
Who says that?
I know this isn’t Nordstroms or any other store that prides itself on customer service, however it just bums me out that I’m a paying and loyal customer that suddenly can’t even exchange 2 of my unworn items with tags for something that fits better with in a 30 day period.
H & M does still and they are not even ½ a block away… strange.
I won’t be returning to any Forever 21… aside from all the sweat shop stuff, this was the icing on the cake.
Bummer but glad we have an Off Saks now with great deals and superb help that does smooth returns, not to mention quality clothing that doesn’t fall apart after one wear.
Never thought there would come a day when I wasn’t Forever 21… today is that day.

The clothes can be really cute but don’t expect them to last more than 1 washing. I always want to buy something but I can’t get myself to do it knowing that I fall in love with something and then it falls apart or twists or fades. The quality just isn’t there. So in the long run its more expensive than buying something for a little more money that actually lasts more than once.

I went in here blindly looking for a dress, and found the most amazing dress ever! The only reason I found the most amazing dress ever was the sales lady Barbara! She was seriously the best! She gave me great options, and was so helpful. I really never expected that kind of help from a forever 21!

I like the size of this F21, the really big ones overwhelm me too much, and it’s not too small either. Other than that, it’s like all the other F21s

I purchased four items for my teenage granddaughter, of which she only liked one. when I tried to return them in Walnut Creek, CA, they pointed out that the receipt says no returns on sale merchandise. The Santa Barbara store never mentioned this and this is the first time I had shopped here. I am a Nordstrom’s and Macy’s shopper. They wouldn’t budge and even said it stated this on the bottom of the receipt. But after you have purchased the item, is not the time to find out the return policy, which was still never told to me. I left and told them that I would never shop there again, nor would my daughter/​granddaughter. My granddaughter will also tell all of her friends what a lousy return policy they have.

I’ve been shopping at this forever 21 for the past 3 years. I’ve noticed that service has improved remarkably. Maybe I’m just a happier person, now?
They have a great selection of jewelry, basics, athletic wear, shoes, dresses and lingerie. They have two floors. I like the selection on the lower level, but maybe it’s because I get winded after walking up the stairs.
Some apparel is overpriced, but you can find some great deals. The quality is decent, but there’s always some trend popping up.
Be sure to stop by if you are on State Street.

F21 has a decent amount of cool garments and I love a place that carries XS, besides kids’ clothing stores.
The quality is questionable but, with prices way lower than low, WHO cares? I like the mix of styles, the bright colors (most of which I, personally, would never wear) and the hip feeling here.
Downsides include the sometimes outrageous volume and seriously insane lines for the fitting rooms.
Come early in the day, before all college age fashionistas have emerged from their chambers, sucking down their first Moccachios and finished curling their ear lobes as they are getting ready to pounce on the store.
Forever21 is also the place for a last– minute complete overhaul of a sucky outfit for the cool party that night. You’ll find something– no doubt!
MeLike = A+++

I really hate buying from here. Mainly because the quality is so shitty, but I also just needed some plain, basic camis for under all my sheer tops, and I love that they are under $ 3 each, so I could care less if they tear, rip or fall apart, for $ 3, you have them SOLD!
I bought all the basic colors and feel like I spent less than I would have at the GAP on 1 CAMI!
Bargain!

This is a Forever 21 store so know what you’re getting into: loud, top 40 music; cheap clothes, jewelry and products from Asia; and while there are good deals on basics (undies, tank tops, socks, etc.) the pricing for their other stuff is grossly overpriced. In comparison to other Forever 21 stores this one is bigger than most I’ve seen but it’s still disorganized as most Forever 21 stores are. Overall, worth checking out but I prefer using Forever 21 online more.

Music is shitty and loud, clothes are shitty and loud, i love to get shitty and get loud. PERFECT
Its only supposed to last through the trend, anyway, right? Why not buy cheap crap and dance it to pieces in one night, then?

Worst customer service ever!!! Do not shop here!

I hate Forever 21 with every fiber of my being. Everything about this place is just BACKWARDS.
The layout of the shop is like a three-​tier wedding cake, each floor teeming with trashy, cheap clothes, all scrambled together in the unholiest «cluster-​fuck» imaginable. If you ask the staff a BASIC question, they have no idea where to even start looking. The place looks like it was hit by a tornado, and the more they clean it, the messier it becomes. It’s like something out of Dante’s Inferno or The Twilight Zone.
Also, they seem to have no real target audience, just who are they catering to anyway? Sequins? Glitter? Stripes? No 21 year old girl in her right mind would willingly shop there, it’s so unrefined and not even THAT cheap. You might as well go to Target or something, at least the clothes there look somewhat normal.
Also, the quality of the clothes is just unacceptable. They fall apart, literally, after a few washes. They have some nice cheap slutty dresses that may be good for a one-​time wear, but it almost defeats the purpose — no one is going to spend $ 40 on a dress that looks like it’s worth $ 20. The fact that this store is so insanely popular with girls my age makes me ashamed to be a female.

All the employees are super scarily FRIENDLY. I had a great shopping experience. One of the employees let me sneak in more than 6 items in the fitting room. There were so many cute tops. I love the upbeat music they play here.
I’ll definitely come back!
EDIT: The clothes are cute but even when I wash them gently in the washing machine they get deformed.

When i was 16 i liked forever 21… now– i cant stand it
i cant find any sales people, the music is too loud and the clothes are tacky
the worst location is the sb store. what a waste of a prime location

Tons of overpriced, low quality clothes for the types of people who thought that the stretchy-​headband-​across-​the-​forehead was, and still does, look cool. In fact, they have THREE whole floors of tacky crap that you can browse through, while pounding house music and tweens surround you. I went in looking for a new wallet, but they only had 2 or 3 cheap options. I’ll pass.

This place is HUGE and LOUD! Three stories of huge. It’s your typical Forever 21… but a lot more of it! I had a good shopping experience. It was a crowded Saturday and the waits for the dressing room were kind of long. All of the employees that I came across were nice and cheery. I left with a large bag full of goodies for about $ 120.00! Tank tops, slips, dresses, blouses, yoga pants, I mean a bag FULL of stuff (I love Forever 21!). The whole shopping district around this location is super cute and fun. I knocked a couple of stars off for the music… you need ear plugs to shop in here. I’m being dead serious! The music is blaring!
Side Note: Girls, please don’t make your boyfriends, husbands, fathers, uncles, sons etc come here… I saw oh so many miserable men wandering around lost in the sea of cheap fashion and loud music. It was heart breaking. I felt so bad for them.

In writing this review I am trying to forget that Forever is evil, very very evil.
This location is huge, but always an extreme mess. I would much rather have the Anthro back at this location.
Employees are always in a bad mood, which is understandable given the state of the store and its enormity, but it sucks that that attitude gets passed onto the customer.
I never go in here voluntarily, only when friends drag me in (while lecturing on the evils of Forever 21) and force me to browse. Stuff can be cute, but I’ve heard several people complain that it falls apart and the dresses are never long enough to cover my butt. I’m tall, but not freakishly tall or anything.
Hmm, even after looking past their evil policies, I still don’t like this store. Guess some companies are just bad at all levels.

I had questioned why the clothes sold here were at such a low cost in my previous review of Forever 21.
I found an article from the Los Angeles Times regarding Forever 21.
In the article, it states that, «In the last fiscal year, Forever 21 posted $ 1.7 billion in sales.» My guess is that the prices are low due to the ability to quickly move large volumes of merchandise. I noticed that while other shops may have very few customers in line, F21 constantly has people lining up to buy.
This article, by Ken Bensinger, was very intriguing. Here’s an excerpt from the article about the founder, Do Won Chang, «A religious man, Chang dedicates much of his free time to spiritual pursuits. He and his wife run the Chang 21 Foundation, which donates money to churches and other faith groups. He travels to perform missionary work and cites the Bible as his favorite book. For Chang, stylish tops, skinny jeans and cut-​rate accessories are just tools to help him «travel to places in Third World countries that desperately need aid.»
I had worried in my previous review about how long the clothes I purchased would last. They’re still going strong. The pieces I bought were well constructed. I am going to continue shopping here.

This Forever 21 is smaller and messier than the one in downtown San Francisco.
The music is as loud as Hollister Co. and Abercrombie & Fitch. WHY!?! You’re giving me a head ache. I cherish the moments between songs.
I couldn’t find anything I wanted. And when I did, I couldn’t find my size.

I’m a bit shocked at the «Woohoo!» or «Yay!» reviews because this Forever21 is not what you expect from Santa Barbara. I will admit the staff is friendly and accessible for the most part, but the store tends to be messy. I have gone there several times to notice that. The whole 3 stories thing doesn’t matter because there is not a lot of variety. Many of the items look as if it has been there for a long time (stretched out, old styles that you’ve seen in other Forever21 stores from who knows what season, items that just aren’t sold out perhaps because they aren’t popular fashion trends).
If you are in the Southern California area I recommend going to Cerritos Center Mall and/​or Lakewood Center Mall. Trust me… you’ll see the difference I’m talking about, and you’ll be wowed by the 3 levels.