AutoZone

Came in after sunset to get replacement headlights. Not only was the staff friendly and professional in finding the perfect fit, Henry took the time out of his responsibilities to help install the parts that I purchased. Overall good experience.

Bought Sylvania Silverstar light bulbs for my headlights. The sales person states that I needed to sign up for a rewards account if I wanted to take advantage of the 1yr warranty. One light goes out. I called and asked when I purchased this item with reference to my member number. No info on purchase whatsoever. Whatever, I will not be going back to this autozone or other autozones.

Bought some wiper blades and Erica actually installed them in the parking lot. Thanks!

I have to thank Jonathan for his help on Sunday ¹⁰⁄₁₈. My battery light went on in my F150 on my way home to Turlock from the Bay. He let me do a crazy alternator change in the parking lot and let me borrow all the tools. Made it home to watch football. THANK YOU!!!

My battery was working normally and my car started fine before I left my light on in my car while I was in San Mateo and my battery was dead. I had it jumped and drove it home. This morning every time that I started my car, it struggled to start. I brought it to Autozone to charge it and they said that the battery had no charge and my alternator could be bad. They charged it for an hour and some other guy answered the phone and told me the battery was bad and had no charge. When I arrived at 5p.m. today, I told the Manager who looks like a crooked Bernie Sanders that I wanted my battery back and he said again that it was dead and had no charge. I wasn’t falling for it and asked him to reinstall it and I will take it back to my dealer. he tried to just put it on the counter and i asked him «is it easy to put back in because you guys took it out» and he asked me «we took it out?» And I said yeah so he put it back in and i nervously started my car and it started like normal
I’m very grateful that it’s starting normally again so that’s why I gave them 2 stars. I’m writing this review as a precaution for anyone who tries put their trust in this store or business. I expected better than this from Autozone and am very disappointed that with the volumes of business that they receive from me and customers around the world, I believe that it’s unnecessary for them to resort to using such unethical business practices like they did today. I hope the corporate office sees this and I may email them a copy of this review. Don’t do that to your customers ever again!

Long story short, my wheel lugs were loose and I was worried about it for the past few miles on my way to dinner. I happened to miss my turn and in trying to turn around, turned into the AutoZone parking lot by sheer chance. I immediately walked in, open at 930 PM on Labor Day and Jonathan came up and helped me right away without a second thought. Really thankful since in my experience, people have either been too reluctant to care or overly strict i adhering to rules which I understand but appreciate when requests are as simple but ad important as mine. A+

Last week my experience with AutoZone: Super nice and professional. I phoned about brake fluid, when trying to decide if I should change my clutch fluid myself. Very helpful person on the phone.
Bought a parking light that had gone out and Manager replaced it for me in three minutes! That is service.
Also a super rude customer came in while I was being helped and tried to cut in front of me with all kinds of tactics, interrupting us. Staff at AutoZone were pro at handling it. Thank you!

Quite a good selection of parts for any car. The products are standard for any AutoZone, but what put this shop above and beyond is the service! I found out that I had a burnt out headlight on the way home from Menlo Park at around 9:30, and living in Downtown San Jose, I knew there would be cops everywhere. Luckily I called this AutoZone and they told me they would leave the store open for an extra five minutes so that I could pick up my headlight. They even let me know exactly what kind of port the headlight needed to fit in my car, so I was in and out in about five minutes. AutoZone saved me from a definite headache.
Will be returning if I need anything!

I had planned to write an excellent review today after all our car work was done but I had a Horrible experience.
My father had been on his way home (378 miles away) when his car broke down. Long story short, he was exhausted, tired, and $ 700 down so far (parts, tow truck, etc).
Jean Carlos had been very helpful in our previous visits (we went multiple times to Auto Zone while fixing my Dad’s car) so we continued to bring our business here.
Well I had the horrible experience of meeting «Aubrey.» If there is a picture for, «I hate my job and I hate you, I don’t give a rat’s ass what Your problem is get out,» his face would be it. I’ve never experienced such lack of friendliness and courteousness from an individual in retail. Not once did he smile, my father explained to him how truly awful his experience had been so far in hopes that Aubrey would lighten up a bit and realized how much of an ass he was being, but nope.
There were times when we would ask him a question and he’d just stand staring at us as if wondering why we Haden’t left yet. The sign at the door says «advice» I guess this guy didn’t get the memo.
Hey Aubrey, I don’t know what went wrong in your life for you to be so miserable but this is NOT the job for you buddy. Next time you want to be such an ass and give someone such a hard time you might want to consider how that person’s day has been going.
Most of your customers are already having a bad day if they have car problems and your attitude does NOT help. My father suffers from depression and I’m so proud of him for not losing it in front of you. You never know a person’s situation!
Auto Zone, I’ve been in customer service for a long time and frankly I don’t understand how a person like Aubrey is given an elevated position at one of your stores.

My favorite AutoZone. The store is relatively small, but the staff here are very helpful. Sometimes I asked the guys behind the counter, other times I asked the gals doing inventory down the aisle. They all helped me find what I needed.

The employees of this store are always courteous, helpful and friendly. Their customer service is the best. Went there this morning w/​a headlamp needing replacing. They had the units and installed them for me. You can’t ask for better than that!!!

Came here last night right before I was on my way to work and I was a little nervous knowing my tail light was out. I unfortunately did not have the tool in order to take off the light to switch the new one. I was greeted by Ignacio and he not only let me use the tool but he also helped me switch it out and guide me how to do it when he was not obligated to help me out at all. This guy had phenomenal customer service and was a great guy. I give this autozone 5 stars for his great customer service. I recommend this store for anybody seeking advice and customer service.

El Camino in Sunnyvale is either stuffed with grocery stores/​Indian supermarkets/​car dealers… or this AutoZone, where you can get anything you need for your car, as the name suggests. Duh.
Motor oil, cleaning supplies, tires, accessories… pretty much anything you can think of. I needed some floor mats and actually found them a bit pricey — not sure but I think at Walmart/​Target I would have found a better deal. But I was too lazy to drive around Sunnyvale in 100 °F weather and also, the selection was pretty good here.

When you go here see AUBREY. He’s the man! I needed a small hose to pass smog (cost me $ 30 to fail because of a crack hose) He didn’t see one on the CPU and came outside and toke it off my car to size it. He found the right size. cost me $ 1.29. I was expecting to get a One foot piece and having to put it on my car, But he came outside cut it to the right size and put it on. 5 STAR SERVICE from Aubrey!

Came in to return a Tool Rental, the female helped me with the return process. I just needed to get a cash refund, the female who helped me with the return placed my Receipt on the register of Jamie A. and asked her to process it when she finished with a customer. Upon waiting, the other register opened and they were ready to assist me. I asked Jamie if I can simply reach in and grab the Receipt so i can get my refund from the other register.
She rudely responded «Im busy with a customer!». She was not speaking with the customer at the time I asked her, she was simply punching keys on the computer. She seemed really stressed with whatever she was trying to do. Be professional and don’t make it obviously that you are freaking out in front of everyone?

Customer service here is excellent, or maybe I just got lucky that Aubrey was there. He came in from what seemed like his lunch break and noticed a couple customers waiting for help and started helping right away. He found the bulb I needed for my center brake light and even came out to help me install it since I couldn’t twist the old bulb out. Thanks Aubrey!

Came here today for jumper cables– continually having issues with my car and the pair I had were cheap and stopped working. Came here for the 4 gauge pair for $ 40.
Took a while to find them– store is small so I didn’t ask for help and eventually found them on the last row, on a shelf.
Checked out with the manager, Ruben. Friendly guy, gave a 10% discount on my purchase for no reason– kept up polite chit chat and seemed to have a good rapport with his employees, they were joking around as a few went on break for lunch.
Would come back again for car part needs– too many places in Cali have unfriendly or unhelpful staff, or try to oversell/​upsell to female customers thinking they don’t know what they need or what they’re doing. Happy to say I didn’t experience that here!

I had been 3 times there. Wow, amazing, beautiful customer service! Bravo…
I do not remember the name of the guy who helps me, but he speak Spanish he is young, he gave me one of the best customer service in my life. Kind, professional, patience, caring, helpful. He took the Time to explain to me what I need it to get for my car, he helps me to install the light in my car. He went beyond expectations.
As i siad before. If you have a good member in your store is very valuable for the company. right now I found there is a lot of lack of good customer service.
It takes me long time to come and share this. May be 5 months but it is important to let know someone when they are doing a good job.
This place rock! Good job guys.

Rude!!!

I came in this morning needing a new car battery, as it had taken a jump just to get my car started and over here after an evening of odd behavior that I really hope is tied to the dying battery (I’ll be having my mechanic look at it tomorrow).
The staff here seemed pretty friendly, and most notably did not speak down to me at all. I find that car places (be they parts shops or mechanics) can be pretty hit or miss with that when you’re female, so when I find places that don’t, they’re often my ‘keepers.’ The employees here treated me with respect and didn’t mind chatting while they tested my battery (which was too far gone to actually register), installed the new one (for free), and tested the new one again just to be sure. Granted, I was planning to get the battery the guy was trying to sell me anyway, having looked up what they had online before showing up, so I’m not sure how pushy they would have tried to be if I’d gone for a cheaper one, but I found the entire experience to be pretty pleasant and I would certainly recommend these guys to others :)